Remove Brand Management Remove Management Remove Returns
article thumbnail

Shein Shoppers can Now Make Returns at Forever 21

Retail TouchPoints

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more than 300 U.S. stores, powered by Happy Returns. Now Shein will have a more permanent presence at Forever 21 via this returns partnerships. in a statement. ” .

Returns 283
article thumbnail

Returns: the silent killer of profits or a tool to build customer loyalty?

Inside Retail

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

Returns 264
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Barneys Returns to Brick-and-Mortar with Limited-Time NYC Pop-Up

Retail TouchPoints

It’s not a mirage; Barneys is returning to NYC, but only temporarily. The iconic retailer will go back to its SoHo roots with a five -week pop-up facilitated by beauty brand Hourglass. It’s a symmetrical turnaround: the Hourglass brand debuted at the famed department store two decades ago.

Returns 213
article thumbnail

Ann Taylor Returns to Canada with 90 Hudson’s Bay Shop-in-Shops

Retail TouchPoints

Fashion brands Ann Taylor and Loft are headed back to Canada via a series of shop-in-shops at Hudson’s Bay stores across the country. The partnership was developed by brand management firm Centric Brands and will mark the first time either brand has been available in Canada since 2020.

Shopping 245
article thumbnail

Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . Brands are looking at ways to add value to the customer’s journey within their spheres. .

article thumbnail

Babies ‘R’ Us Makes its Return to Brick-and-Mortar, Setting the Stage for National Expansion

Retail TouchPoints

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. since the brand’s 2018 bankruptcy. (Photo Credit: Retail TouchPoints) As the last surviving U.S. After filing for bankruptcy and shuttering all its U.S.

Returns 241
article thumbnail

Myer’s profit declines amid store closures, underperformance of some brands

Inside Retail

“We are laser-focused on improving our profitability, performance, and shareholder returns,” said Olivia Wirth, Myer executive chair. The post Myer’s profit declines amid store closures, underperformance of some brands appeared first on Inside Retail Australia. Its online sales grew 2 per cent to $704.3