Retail TouchPoints

NOVEMBER 18, 2024

Food Club , a store brand managed by Topco Associates LLC , is partnering with Hallmark+ on a new campaign that puts its recipes for holiday treats and culinary concoctions front and center.

Brand Management 147

Brand Management Marketing Management Customer Experience 147

Retail TouchPoints

JUNE 3, 2024

In many cases, winners helped bring new solutions, market categories and concepts to market, elevating the standards for success in the retail industry. Nominees were assessed for their business impact as well as their overall contributions to the retail industry. And stay tuned for the deep-dive awards report scheduled to run in July.

Wholesale 312

Wholesale Space Planning Management Finance 312

Retail TouchPoints

MAY 13, 2022

Vadim Rogovskiy, Co-Founder and CEO, 3DLOOK Christine Cui, VP of Brand Management, Acquco Taryn Racin, Manager, Store Communications, American Eagle Outfitters Julia Calabrese, Global Design Manager, Workplace and Retail, Ford Motor Co. Stay tuned to get incredible lessons and insights from these game-changing executives!

Management 311

Management Brand Management Marketing Customer Experience 311

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Experience 310

Customer Experience Consumer Shopping Management 310

Retail TouchPoints

FEBRUARY 1, 2021

The company will still operate its ecommerce site, which directs shoppers to Amazon to make purchases, and license the Toys ‘R’ Us brand to stores in non-U.S. Tru Kids has closed the two Toys ‘R’ Us outlets it opened in 2019, according to Bloomberg.

Brand Management 264

Brand Management Planning Location Management 264

Inside Retail

JULY 22, 2024

Earlier this month, Desigual partnered with Melbourne-based brand management firm O’Rourke Showroom to unveil its spring-summer collection, further expanding its retail distribution in Asia Pacific. Growing our existing wholesale partners is the main goal and the genesis of the push for further brand presence in the market.

Clienteling 262

Clienteling Fashion Wholesale Marketing 262

Retail TouchPoints

AUGUST 26, 2024

“Heroes & Villains is and always has been a fan-focused brand. Celebrating the stories we all love is the first priority for us,” explained Doug Johnson, Creative Director and Brand Manager at Bioworld, parent company of Heroes & Villains in an interview with Retail TouchPoints.

ATS 257

ATS Marketing Accessories Consumer 257

Retail TouchPoints

AUGUST 18, 2020

We saw an opportunity for the brand to relaunch into the U.S. market, providing our community with the affordable, value-driven products they’ve always searched for, now across multiple categories, at a time when value couldn’t be more critical,” said Jared Margolis, Payless CEO in a statement.

Planning 227

Planning Payment Services Brand Management Location 227

Inside Retail

APRIL 5, 2022

What kind of customer experience do you aim to provide? We talk about style when it comes to our product and our trends, and how we style them, and we really celebrate that style piece with our community and our customers. So we’ll be looking to expand heavily into SA, WA, and probably the Victorian markets.

Marketing 130

Marketing Planning Customer Experience Target Market 130

Retail TouchPoints

JULY 10, 2024

At Dyer Brown our approach, regardless of typology, emphasizes pre-design investigation: combining market research and surveys with collaborative stakeholder visioning sessions produces critical data that will inform the design process.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Retail Focus

OCTOBER 10, 2023

Pop-up stores can be a valuable tool but must align with a brand’s overall strategy and relevance to the local market. Is it the products it offers or the way it shapes customer experiences? Furthermore, when retailers embrace multi-channel retailing, they expand the horizons of customer accessibility.

Customer Experience 147

Customer Experience Brand Management Management Shopping 147

Retail TouchPoints

FEBRUARY 28, 2022

While they may be a little out of their depth in providing fast, commoditized experiences, they’ve been mastering creativity and emotion for the past 100 years. Most of them, of course, achieved their initial success through the use of creative advertising and storytelling, often in mass-market print and television.

Fulfillment 264

Fulfillment Advertising Jewelry Department Stores 264

Retail TouchPoints

MARCH 9, 2023

Jacob Hawkins knows a lot about Gen Z, not just because he’s spent almost a year as the Chief Marketing, Digital and Omni Officer of Forever 21 , but also because he has a 17-year-old daughter. You’ve got to have great product and a great experience.” My daughter lives in technology. said Hawkins.

Checkout 279

Checkout Marketing Fashion Shipping 279

CJ Retail Solutions

SEPTEMBER 9, 2022

Brand management strategy is crucial for any brand in order to maximise business objectives such as brand recognition, revenue and long-term goals. Brand management in retail environments means providing a high level of customer service whilst ensuring great standards and compliance levels.

Brand Management 52

Brand Management Management Promotions Advertising 52

Retail TouchPoints

MAY 10, 2021

As brands evolve in their understanding of consumer values, the need for empathy will continue to drive outreach, which is causing difficult decisions on the brand management side. Many brands adhere closely to the four Ps of marketing: price, promotion, product and placement. An Increased Need for Understanding.

Consumer 264

Consumer Marketing Accounting Brand Management 264

Retail Focus

FEBRUARY 9, 2023

Questionable retail infrastructure Start-up brands often face a variety of difficulties when trying to establish themselves in the market. Some of the most common challenges include limited resources, footfall and finding the right marketing mix formula.

Payment Services 264

Payment Services Beauty and Health Shopping Promotions 264

Wiser

MAY 28, 2024

In today’s retail landscape, understanding and strategically enhancing brand share and market share are essential for success. Part 1: Optimizing Brand Share In-Store Brand Share focuses on the performance of your products within a specific category.

Marketing 78

Marketing Consumer Promotions Customer Experience 78

Retail Focus

JANUARY 5, 2024

The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. Sales associates must be proficient in both traditional customer service skills and the use of digital tools to enhance the customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail TouchPoints

JUNE 8, 2022

In addition to centralizing customer data, Gao, who began her role with PacSun in January 2020, had to deal with the unexpected threat of COVID-19 shortly after joining the company. 1 is still digital growth, to continue to engage with customers. Right now, customer engagement is the No. Gao: The No. 1 priority.

Checkout 278

Checkout Management Returns Shipping 278

Wiser

OCTOBER 4, 2023

Through consistent and strategic use of social media, businesses can create meaningful connections with their audience, humanize their brand, and position themselves as market leaders. By understanding the impact of the ‘Social Media Factor’, businesses can leverage its power to take their brand to new heights.

Promotions 145

Promotions Consumer Marketing Customer Experience 145

Wiser

MAY 22, 2023

Positive experiences can leave a lasting impression on shoppers that might make them more likely to share their sentiments online or with friends and family. A brand’s equity can also be a powerful driver of brand loyalty, and a higher level of brand value can increase market share , demand, and profitability.

Advertising 142

Advertising Marketing Management Shopping 142

Wiser

MARCH 4, 2024

Brands and retailers face unique challenges as they progress from their initial market entry to becoming leaders in innovation and strategy. Aligning retail strategies with these technological shifts is no longer optional; it’s imperative for those aiming to enhance their market position and achieve scalable success.

Management 78

Management Brand Management Inventory Management Marketing 78

I Vend

MARCH 14, 2022

Optical retail is a large and growing global market. billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. Personalisation – digital commerce gives optical retailers the opportunity to understand customer preferences, for targeted marketing.

Customer Retention 98

Customer Retention Department Stores Discount Store Target Market 98

Hyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. I love customer service statistics , and this short article has several.

Customer Experience 55

Customer Experience Consumer Accounting Brand Management 55

Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Creating the Best Customer Experience by Kari Polson. by Matt Bertram.

Customer Experience 55

Customer Experience Checkout Management Brand Management 55

Retail Next

FEBRUARY 28, 2020

Now, the most successful retail stores place more emphasis on the shopper experience – even if that comes at the expense of some inventory space. View Point’s blog examined the customer experience and why it now matters more than ever. IoT Supply & Data Management.

Payment Services 52

Payment Services Customer Experience Point of Sale Shopping 52

Wiser

NOVEMBER 6, 2023

For brands whose products are sold through third-party online retailers, maintaining control over how their products are advertised can be challenging. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services Customer Experience Brand Management Shopping 78

Retail Minded

NOVEMBER 9, 2023

When customers receive a package with well-designed packaging, they’re more likely to be excited to open it and see what’s inside. This can lead to an overall more positive customer experience. When a product arrives damaged or broken, it’s likely to leave a negative impression on the customer. Personalize the packaging.

Shipping 52

Shipping Brand Management Customer Experience Marketing 52

Rain Pros

APRIL 3, 2024

Consider Marketing Campaigns Your business will likely experience a sales boost during the expected peak seasons. However, you can further increase your revenue during busy periods by reaching more potential customers. One of the best ways to achieve this is by running seasonal marketing campaigns and promotions on social media.

Planning 52

Planning Promotions Management Marketing 52

Retail Focus

NOVEMBER 28, 2022

As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Brands are looking at ways to add value to the customer’s journey within their spheres. .

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

365 Retail

NOVEMBER 28, 2022

As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Bands are looking at ways to add value to the customer’s journey within their spheres. .

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Wiser

FEBRUARY 18, 2025

By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. These audits are consistent across markets, providing comparable data regardless of location.

Promotions 78

Promotions Customer Experience Marketing Consumer 78