Retail TouchPoints

SEPTEMBER 13, 2021

. “We partnered with Metrical’s predictive AI to give us the ability to better understand our shopper’s online journey in real time, enabling us to deliver an improved customer experience.”

Brand Management 276

Brand Management Customer Experience Management Retail Marketing 276

Retail TouchPoints

MAY 13, 2022

Vadim Rogovskiy, Co-Founder and CEO, 3DLOOK Christine Cui, VP of Brand Management, Acquco Taryn Racin, Manager, Store Communications, American Eagle Outfitters Julia Calabrese, Global Design Manager, Workplace and Retail, Ford Motor Co.

Management 311

Management Brand Management Marketing Customer Experience 311

Retail Focus

JUNE 29, 2021

The employee and customer experience are intrinsically linked. Our retail brand, and the way it’s experienced by the customer, is now recognised as one of the biggest differentiators in the business. A consistent brand experience, in every store. The answer lies in employee-first technology. .

Customer Experience 264

Customer Experience Visual Merchandising Accounting Management 264

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Experience 310

Customer Experience Consumer Shopping Management 310

Retail TouchPoints

AUGUST 13, 2024

“Brian is a culture carrier who brings a wealth of experience and a proven track record of driving innovation and growth,” Hobson said. Like all of us at Starbucks, he understands that a remarkable customer experience is rooted in an exceptional partner experience.

Customer Experience 264

Customer Experience Store Operations Brand Management Marketing 264

Retail TouchPoints

NOVEMBER 18, 2024

Food Club , a store brand managed by Topco Associates LLC , is partnering with Hallmark+ on a new campaign that puts its recipes for holiday treats and culinary concoctions front and center.

Brand Management 147

Brand Management Marketing Management Customer Experience 147

Retail TouchPoints

FEBRUARY 1, 2021

The environment also leveraged the b8ta Retail as a Service (RaaS) platform, which helps brands manage their in-store experiences and measure how offline experiences translate into online sales.

Brand Management 264

Brand Management Planning Location Management 264

Inside Retail

NOVEMBER 28, 2021

Taking inspiration from the brand’s very first Salon which opened in Geneva over 60 years ago, the new store concept is designed to be a warm, inviting environment in which customers can learn about the heritage of the brand. IR: Can you explain the customer experience that Piaget will deliver in this new store?

Boutique 246

Boutique Customer Experience Consumer Shopping 246

Retail TouchPoints

AUGUST 18, 2020

Margolis, previously president of CAA-GBG ’s Global Brand Management Group, took the helm of the company, now known as Payless Worldwide, in October 2019. In an interview with The Wall Street Journal , Margolis said “starting from scratch puts us in a good position.”

Planning 227

Planning Payment Services Brand Management Location 227

CJ Retail Solutions

SEPTEMBER 9, 2022

Brand management strategy is crucial for any brand in order to maximise business objectives such as brand recognition, revenue and long-term goals. Brand management in retail environments means providing a high level of customer service whilst ensuring great standards and compliance levels.

Brand Management 52

Brand Management Management Promotions Advertising 52

Inside Retail

FEBRUARY 19, 2024

You don’t have to be a marketing expert to know that Taylor Swift is a bulletproof brand that consistently improves, regardless of the challenges she faces or the challenges she sets for herself. However, there are few examples of brands that have shown the ability to bounce back when things don’t go as planned.

Marketing 290

Marketing Brand Management Management Customer Experience 290

Retail TouchPoints

JUNE 8, 2022

In addition to centralizing customer data, Gao, who began her role with PacSun in January 2020, had to deal with the unexpected threat of COVID-19 shortly after joining the company. In that 12 years , my career went from manager to a global CIO. We have a very popular brand called ESSENTIALS Fear of God.

Checkout 278

Checkout Management Returns Shipping 278

Retail TouchPoints

JULY 10, 2024

As Senior Architect with Dyer Brown & Associates , Paul Koch, AIA brings to the firm’s leadership roster significant experience working for major retailers, like Cabela’s and J.Jill, and a portfolio that spans the North American continent.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Retail Focus

JANUARY 5, 2024

The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. Sales associates must be proficient in both traditional customer service skills and the use of digital tools to enhance the customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Inside Retail

NOVEMBER 23, 2023

We are excited to be part of this transformative journey with Aura Blockchain Consortium,” said Carlo Alberto Beretta, general brand manager at Tod’s. It also has origin and sustainability certifications of raw materials and packaging used for Di Bag. “We

Boutique 130

Boutique Brand Management Customer Experience Management 130

Retail Focus

OCTOBER 10, 2023

Is it the products it offers or the way it shapes customer experiences? In today’s dynamic market, retailers must adapt and innovate to capture the attention of customers who are constantly seeking novelty and excitement. Such a perspective would be a grievous misjudgment, one that brand managers should vigilantly avoid.

Customer Experience 147

Customer Experience Brand Management Management Shopping 147

Inside Retail

OCTOBER 20, 2022

“I felt very overwhelmed by the options, and I felt quite underwhelmed by the level of service and the experience,” Kate Casey, co-founder and CEO of The Memo, told Inside Retail about the experience of visiting big-box stores when she was pregnant. There’s even a space if you need to feed your baby.”. By women, for women.

Marketing 246

Marketing Beauty and Health Brand Management Promotions 246

Inside Retail

JULY 22, 2024

Earlier this month, Desigual partnered with Melbourne-based brand management firm O’Rourke Showroom to unveil its spring-summer collection, further expanding its retail distribution in Asia Pacific.

Clienteling 262

Clienteling Fashion Wholesale Marketing 262

Retail TouchPoints

AUGUST 26, 2024

“Heroes & Villains is and always has been a fan-focused brand. Celebrating the stories we all love is the first priority for us,” explained Doug Johnson, Creative Director and Brand Manager at Bioworld, parent company of Heroes & Villains in an interview with Retail TouchPoints.

ATS 257

ATS Marketing Accessories Consumer 257

Retail TouchPoints

FEBRUARY 28, 2022

They should not think of live commerce as merely another way to meet customer expectations. Brand managers can write a script, cast their agents and create a performance. The story can be unique to your brand and can guide shoppers in an arc from indecision or curiosity through an emotionally fulfilling experience.

Fulfillment 264

Fulfillment Advertising Jewelry Department Stores 264

Retail Focus

FEBRUARY 9, 2023

And to add complexity to the situation, these brands find it difficult to establish a reliable supply chain, as they may not have the same level of relationships or resources as larger brands. If proximity retail is looking for ways to be closer to customers in urban areas, it is facing much struggle in rural areas.

Payment Services 264

Payment Services Beauty and Health Shopping Promotions 264

Retail TouchPoints

MAY 10, 2021

A recent Greenbook Research Industry Trends Report revealed that empathy is now a KPI that brands are actively tracking, which in turn has led to a rise in “customer closeness” programs.

Consumer 264

Consumer Marketing Accounting Brand Management 264

Retail TouchPoints

MARCH 9, 2023

You’ve got to have great product and a great experience.” Easier said than done, especially for a brand that is still working its way back from the brink.

Checkout 279

Checkout Marketing Fashion Shipping 279

Wiser

OCTOBER 4, 2023

It involves creating engaging content, fostering community engagement, regularly updating and reviewing strategy based on analytics, and effectively managing online reputation. A successful social media strategy is about creating a two-way conversation between brand and audience and using that feedback to make improvements.

Promotions 145

Promotions Consumer Marketing Customer Experience 145

Wiser

MAY 22, 2023

Brand equity assumes that a brand that is well-established, memorable, and reputable will be more successful than others. Much of your brand’s equity is based on how shoppers perceive you. So how do you go about creating positive brand equity for your business?

Advertising 142

Advertising Marketing Management Shopping 142

Inside Retail

APRIL 5, 2022

What kind of customer experience do you aim to provide? We talk about style when it comes to our product and our trends, and how we style them, and we really celebrate that style piece with our community and our customers. Our customer loves newness, and she wanted the excitement of planning for events that were to come.

Marketing 130

Marketing Planning Customer Experience Target Market 130

Wiser

MARCH 4, 2024

Brand Consistency: Expanding brands prioritize uniformity across retail channels, focusing on compliance challenges to maintain brand integrity and ensure consistent customer experiences.

Management 78

Management Brand Management Inventory Management Marketing 78

Hyken

JUNE 26, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Insights From Fast-food Chains by Brittany Hodak (Brittany Hodak) In today’s experience economy, customers are no longer comparing you to your direct competitors. The problem?

Customer Experience 14

Customer Experience Management Brand Management Consumer 14

I Vend

MARCH 14, 2022

Optical Master Data Management System – optical retail is highly specialised, with unique data elements that are essential to running an efficient business. It’s essential therefore to select a solution that is underpinned by a master data management system tailored specifically to optical.

Customer Retention 98

Customer Retention Department Stores Discount Store Target Market 98

Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Creating the Best Customer Experience by Kari Polson. by Matt Bertram.

Customer Experience 55

Customer Experience Checkout Management Brand Management 55

A1 Retail

NOVEMBER 7, 2022

Cosy Club, the well-known restaurant brand managed by award-winning hospitality business, Loungers, has officially opened its latest location at centre:mk Milton Keynes. The brand’s commitment to delivering a unique experience complements our own here at centre:mk.”.

Location 59

Location Brand Management Customer Experience Management 59

Hyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. I love customer service statistics , and this short article has several.

Customer Experience 55

Customer Experience Consumer Accounting Brand Management 55

Retail Next

FEBRUARY 28, 2020

Now, the most successful retail stores place more emphasis on the shopper experience – even if that comes at the expense of some inventory space. View Point’s blog examined the customer experience and why it now matters more than ever. IoT Supply & Data Management.

Payment Services 52

Payment Services Customer Experience Point of Sale Shopping 52

Wiser

MAY 28, 2024

This might include how-to guides, product comparison articles, videos, and user-generated content that enhances the product experience. Customer Experience: Enhance the online shopping experience by ensuring that your website and mobile interfaces are user-friendly, with intuitive navigation and fast loading times.

Marketing 78

Marketing Consumer Promotions Customer Experience 78

Retail Focus

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Wiser

NOVEMBER 6, 2023

For brands whose products are sold through third-party online retailers, maintaining control over how their products are advertised can be challenging. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services Customer Experience Brand Management Shopping 78

Rain Pros

APRIL 3, 2024

As an entrepreneur with a company that experiences seasonal cash flow, planning ahead for off-season slumps is crucial to managing your operating costs and building a sustainable business. Building a solid team to handle high customer demand is crucial to keeping customers happy.

Planning 52

Planning Promotions Management Marketing 52