article thumbnail

For Forever 21, Omnichannel Experiences are Key to Staying a Gen Z Favorite

Retail TouchPoints

Easier said than done, especially for a brand that is still working its way back from the brink. Everything, Everywhere, All at Once The first step in any omnichannel journey is to intertwine the physical (store) and digital (website, app) worlds of a brand. Forever 21 one-click checkout with Bolt. Why is 43 seconds important?

Checkout 279
article thumbnail

Amazon and Shopify Bring ‘Buy with Prime’ to Merchants with New App

Retail TouchPoints

The Buy with Prime app for Shopify gives Prime members the option to select Buy with Prime on a product’s detail page before completing their order within Shopify’s Checkout. The app is rolling out as invite-only to select Shopify merchants and will be available to all U.S. .

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

TikTok Shop Officially Debuts in the U.S.

Retail TouchPoints

TikTok Shop will now bring shoppable videos and livestreams directly to For You feeds across the country, and give brands, merchants and creators the tools to sell directly through shoppable content on the TikTok app.” and managed by the U.S. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

article thumbnail

PacSun CIO Reveals the Array of Behind-the-Scenes Tech Needed to Meet Gen Z’s Expectations

Retail TouchPoints

In 2021, there was also PacSun’s split from former PSEB division Eddie Bauer , which was acquired by SPARC Group , the brand management firm operated by Authentic Brands Group and Simon Property Group. I also have initiatives such as utilizing RFID at the checkout. You don’t have to scan each one.

Checkout 278
article thumbnail

5 Top Customer Service Articles of the Week 1-2-2023

Hyken

For example, there is the surprise surcharge (a resort fee that was mentioned in the fine print) a hotel charges at checkout. In these times of uncertainty and rapid change, consumers gravitate toward brands they trust. My Comment: Online brand management is a form of customer experience.

article thumbnail

Amplify Your eCommerce Results with High-Converting Retail Product Pages

Wiser

Implement a simple checkout process on mobile devices, reducing the steps needed to complete a purchase. This includes elements such as images, text, and buttons, which should all be easy to view and interact with on a mobile device. Secondly, prioritize page speed on mobile platforms, as slow load times can lead to a high bounce rate.

article thumbnail

Digital Signage is Yoked and Ready for its Close-Up Thanks to RMNs

Retail TouchPoints

Oh great, another screen I need to market on, said no brand manager ever. Self-checkouts are a perfect example of this: you enter a store, run through your shopping list and check out on your own, all while keeping your earbuds intact and never pausing your playlist — basically mirroring the experience of shopping online.

Kiosk 321