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Clarins ANZ MD Jerome Bellony on the beauty brand’s new concept store in Sydney

Inside Retail

Jerome Bellony, managing director of Clarins Australia and New Zealand, spoke with Inside Retail about entering a new era in how the business connects with customers. JB: While we highly value our retail partners, the introduction of the DTC boutique represents a pivotal step in evolving our approach.

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Nespresso launches new UK boutique concept

Retail Focus

Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent. The evolved boutique concept is designed to meet shoppers’ changing needs by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

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Starboard Launches First Land-Based Shops at Las Vegas Resort

Retail TouchPoints

Starboard Group s new land-based vacation retail division, Starboard Resort, has opened its first group of stores, The Boutiques at Westgate Las Vegas, in partnership with Westgate Resorts. By launching our first land-based boutiques in partnership with Westgate Las Vegas, were taking the first significant steps to close this gap.

Jewelry 273
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Cannabis: The New Luxury Boutique

Retail TouchPoints

The new 21st-century cannabis boutiques are taking a page from lifestyle aspirational brands, such as RH and Tiffany & Co. Branding is a critical boutique design element and one of the best ways to reinforce and evolve a memorable in-store experience. Experience. High-End Millwork.

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Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer

Retail TouchPoints

Creating a White-Glove Experience Online The first initiative, which actually predates Lapic, is the brand’s digital personal shopper program. Despite closing its own locations, Hanna Andersson is slowly returning to brick-and-mortar via exclusive lines for baby boutiques across the country — 37 so far. “We

Boutique 289
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Day 2 at NRF Asia: It’s all about customer experience

Inside Retail

A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. In Macau customers can try a cocktail in store at a rotating bar in the middle of the shop. There is no one size fits all.”

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Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury

Retail TouchPoints

This distinct self-identification has become increasingly important now that Starboard Group is moving onto dry land, with plans to support resort boutiques at a Westgate Resort s property in Las Vegas beginning next month. Then we operate the boutique itself, but we make a different financial arrangement with each partner.

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