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Clarins ANZ MD Jerome Bellony on the beauty brand’s new concept store in Sydney

Inside Retail

He explained how the brand’s new store in Sydney’s QVB building is a space where beauty meets innovation and the values that have defined Clarins for the past seven decades — care, commitment, and community — manifest into an immersive, personalised and exceptional customer experience.

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How retail narratives shape customer experience and brand loyalty

Inside Retail

The brands that get their head around this fundamental truth are the ones that shape customer experiences far beyond mere transactions. Independent boutiques symbolise authenticity and craftsmanship. As the writer Joan Didion famously remarked, We tell ourselves stories in order to live. This hesitancy leads only to stagnation.

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Nespresso launches new UK boutique concept

Retail Focus

Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent. The evolved boutique concept is designed to meet shoppers’ changing needs by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

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Cannabis: The New Luxury Boutique

Retail TouchPoints

The new 21st-century cannabis boutiques are taking a page from lifestyle aspirational brands, such as RH and Tiffany & Co. Branding is a critical boutique design element and one of the best ways to reinforce and evolve a memorable in-store experience. Experience. High-End Millwork.

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3 Brands Making AR the Star of the Customer Experience

Retail TouchPoints

Although Benefit Brow Boutiques have popped up around the U.S., It looked like I went to a Benefit Brow Boutique to get a mini glow-up, especially because the tool automatically matched the ideal shade to my grow color. Plus, the product try-on looked clean and natural, just like it was blended into my eyebrows!

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Starboard Launches First Land-Based Shops at Las Vegas Resort

Retail TouchPoints

Starboard Group s new land-based vacation retail division, Starboard Resort, has opened its first group of stores, The Boutiques at Westgate Las Vegas, in partnership with Westgate Resorts. By launching our first land-based boutiques in partnership with Westgate Las Vegas, were taking the first significant steps to close this gap.

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Chanel to Open Dedicated Boutiques for Top Clients Following $15.6B in 2021 Revenues

Retail TouchPoints

Chanel plans to deliver personalized experiences to top-purchasing clients through dedicated boutiques as it builds upon strong FY2021 earnings of $15.6 This initiative is scheduled to begin in early 2023, with the first private boutiques planned to open in Chanel’s key cities in Asia. . YoY for the year ending Dec.

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