Retail TouchPoints

NOVEMBER 3, 2022

The revamped stores will feature a new layout designed to support one-on-one customer experiences. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

Customer Experience 274

Customer Experience Clienteling Boutique Accessories 274

Inside Retail

MARCH 6, 2023

Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. Are there any cool new customer service features or design elements? In terms of the look and feel, the boutique is 64sqm, it has 3.9-metre

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.

Clienteling 264

Clienteling Payment Services Boutique Promotions 264

Inside Retail

MAY 28, 2024

Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Inside Retail : Customer experience is crucial in the retail industry. How does Kate Spade New York prioritise customer satisfaction, both online and in-store?

Boutique 257

Boutique Fashion Clienteling Marketing 257

Retail TouchPoints

JULY 9, 2020

“Companies in the luxury sector were already very focused on finding ways to extend the in-store customer experience to their digital platforms, but the virus outbreak has exponentially increased that need.” The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S.

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Inside Retail

MAY 21, 2024

The new flagship will deliver the full Viktoria & Woods brand experience, with a boutique, personal styling suite and outlet store in one. In 2014, a decade after the brand was founded, the first Viktoria & Woods boutique was opened as a pop-up on Melbourne’s sought-after High Street shopping strip in Armadale.

Boutique 263

Boutique Fashion Clienteling Department Stores 263

Inside Retail

MAY 21, 2024

The new flagship will deliver the full Viktoria & Woods brand experience, with a boutique, personal styling suite and outlet store in one. In 2014, a decade after the brand was founded, the first Viktoria & Woods boutique was opened as a pop-up on Melbourne’s sought-after High Street shopping strip in Armadale.

Boutique 245

Boutique Fashion Clienteling Department Stores 245