Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. For example, optimizing where each return shipment is routed can minimize shipping costs, prevent cross-border shipments and even enable you to route items to stores low in stock or with higher demand.

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Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

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Shipping Merchant Services Payment Services Consumer 339

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers. The brand also opened a pop-up shop from Dec.

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Shipping Fulfillment Checkout Fashion 306

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

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Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

NOVEMBER 20, 2024

The new ecommerce platform, called Santa’s Gift Shoppe , was developed exclusively for USPS Operation Santa letter adopters to make it easier for participants to shop for the perfect gift and ship it from the comfort of their homes with just a click.

Shipping 276

Shipping Fulfillment Planning Shopping 276

Retail TouchPoints

APRIL 1, 2025

The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers. You can also keep supporting Goodwill by shopping at your local Goodwill store. All outstanding orders from GoodwillFinds will still be fulfilled, according to the website.

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Thrift Store Shipping Fulfillment Consumer 267

Retail TouchPoints

JANUARY 12, 2025

One of the first additions was a geolocation software development kit (SDK) from Radar , to answer the question of whether athletes were actually opening the app while shopping in the store. Walker had a fireside chat with Radar CEO Nick Patrick at the NRF 2025 session, The Future of Geolocation in Retail.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

OCTOBER 23, 2024

Amazon has made a number of moves to refine its offerings, including adding fuel discounts to the list of Prime membership benefits; developing a low-cost store to compete with discount shopping apps like Temu; and redesigning the homepage of its shopping app for easier navigation. The bulk of the program will be shut down by Dec.

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Merchant Services Fulfillment Shipping Jewelry 261

Retail TouchPoints

MARCH 27, 2025

At the forefront of this evolution is the sophisticated deployment of AI-powered virtual agents. Currently, most retailers are operating at these early levels of automation to handle a sizable portion of initial customer engagement. Lets return to the example of shopping for a product.

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Payment Services Shopping Returns Customer Experience 147

Retail TouchPoints

JANUARY 23, 2025

Geekplus robots are now in use at all three of Happy Returns’ Hubs. Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. They resemble Roombas with a skinny highboy table on top.

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Returns Merchant Services Payment Services Drop-Shipping 272

Retail TouchPoints

NOVEMBER 13, 2023

17 at Minnesota’s Mall of America, just in time for the holiday season. brick-and-mortar fleet, which also includes another flagship in New Jersey’s American Dream mall , as well as 452 shop-in-shops at Macy’s stores across the country. Retail Group , and also plans to open airport and cruise ship locations next year.

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Shipping Shopping Location Planning 278

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

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Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

DECEMBER 17, 2024

Through the connection with Omni, the Maven chatbot is able to handle a broad range of customer inquiries directly, including complex requests such as shipping status, order changes, cancellations, returns and exchanges. Related Reading: How AI Assistants are Already Reshaping Shopping

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Fulfillment Shipping Returns Shopping 261

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. In October 2024, digital grocery shopping jumped 28% YoY compared to October 2023. massive parts shortages and shipping blockades).

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Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

DECEMBER 27, 2024

My Gen Z colleagues at work have a completely different mindset than my kids (also Gen Z), who are still in school. Make Convenience Your First Priority Above all else, Gen Z values convenience when shopping. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month.

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Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

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Retail TouchPoints

NOVEMBER 21, 2024

Have you started your holiday shopping yet? For example, let’s look at NBC’s Sunday Night Football, the top-ranked show in primetime for 13 years straight. shopping population is fairly divided on what their budgets will look like this year: 33% say they’ll spend less, 43% will spend about the same, and 24% will spend more.

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Advertising Finance Shipping Planning 274

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Discount Store Shopping ATS Payment Services 289

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. As more people opt for the convenience of online shopping, the ease with which packages can be stolen has become a significant risk. Our recent research reveals that over a third of U.S.

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Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? This is one situation you want to avoid at all costs.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

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Shopping Consumer Drop-Shipping Shipping 299

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

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Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

DECEMBER 17, 2024

For example, using dynamic filtering and sorting capabilities, customers can narrow search results to surface in-stock products, or items available for immediate shipping they can also sort by available quantity and exclude pre-order or backordered items. This helps you provide transparency on shipping windows based on inventory supply.

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Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

OCTOBER 10, 2023

The National Basketball Association’s Charlotte Hornets have debuted a Virtual Fan Shop that will allow fans to interact with each other virtually as well as browse and purchase fan gear that will then be shipped to their home in the real world.

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Shopping Shipping Accessories Apparel 261

Retail TouchPoints

APRIL 12, 2022

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Shopping Grocer Home Furnishings Drop-Shipping 358

Inside Retail

JANUARY 6, 2025

Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Critical to its success has been driving the uptake of Amazon Prime membership, which stands at more than 19 million subscribers a month in 2024, driving frequency and stickiness of shoppers.

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages.

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ATS Shipping Checkout Accounting 278

Retail TouchPoints

MAY 9, 2023

Amazon has debuted a new immersive shopping functionality called Amazon Anywhere that allows customers to discover and buy physical products from Amazon within virtual environments such as video games, augmented reality applications and mobile apps.

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Shopping Accessories Accounting Apparel 310

Retail TouchPoints

MARCH 20, 2025

If you’ve never had someone dress you, you may not realize what an intimate thing it is, said Sarah Funderburk,VP of Styling and Client Support at Stitch Fix in an interview with Retail TouchPoints. Were always looking at how we can actually achieve this balance, and not overswing in any one direction. explained Funderburk.

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Returns Fashion Shipping Shopping 279

Retail TouchPoints

FEBRUARY 23, 2023

And these capabilities are available with little to no upfront investment in inventory and no obligation to manage the picking, packing and shipping of the products. I believe we are at a moment in the lifecycle of this new technology just before a soon-to-arrive tipping point that will usher in a new era of shoppable entertainment.

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Marketing Shopping Consumer Target Market 358

Inside Retail

MARCH 24, 2025

The Australia Post eCommerce Report 2025 broke down the shopping habits, preferences and values that will define each generation’s spending into the next year and beyond. Generation Alpha are true digital natives, and as this generation matures, their online shopping habits will likely differ from previous generations, explained Starr.

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Consumer Shipping Returns Target Market 130

Inside Retail

OCTOBER 20, 2024

The festive season is just around the corner, and despite economic challenges, Australian retailers have plenty of reasons to feel optimistic about this year’s peak shopping period. Tasmania, however, is projected to see the strongest growth at 5.9 Start Shipping Today. Make this your best peak season yet.

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Shipping Checkout Fulfillment Accounting 130

Inside Retail

MARCH 10, 2025

A trifecta of immigration, housing unaffordability and limited supply of new retail property is creating exciting opportunities for retailers and their landlords around Australia, according to research heads at brokerage firms who spoke with Inside Retail in January.

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Marketing Shopping Supermarket Consumer 200

Inside Retail

OCTOBER 31, 2024

Amazon’s push to offer more everyday essentials like toothpaste is hurting its average selling prices, but it is also a guard against rivals such as Temu and Shein who offer rock-bottom prices on goods they ship from China. Amazon is also facing competition from rivals at home.

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Shipping Checkout Accessories Apparel 130

Retail TouchPoints

DECEMBER 22, 2023

Making In-Store Shopping More Convenient with Endless Aisles Consumers are already familiar with QR codes — they scan QR codes to access restaurant menus, enter contests, contact support, redeem rewards and so much more. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

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Shopping Checkout Consumer Visual Merchandising 299

Retail TouchPoints

JANUARY 31, 2024

As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price. At the center of the research was a narrative around the economy and the impact of inflation.

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Consumer Shopping Shipping Returns 264

Retail Focus

JANUARY 8, 2025

New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives. This isnt just a reaction to economic pressures; its a sign of more thoughtful spending.

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Consumer Home Furnishings Drop-Shipping Beauty and Health 148