Inside Retail

SEPTEMBER 1, 2024

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

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Shipping Drop-Shipping Fulfillment Checkout 278

Retail TouchPoints

NOVEMBER 20, 2024

The new ecommerce platform, called Santa’s Gift Shoppe , was developed exclusively for USPS Operation Santa letter adopters to make it easier for participants to shop for the perfect gift and ship it from the comfort of their homes with just a click.

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Shipping Fulfillment Planning Shopping 276

Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. For example, optimizing where each return shipment is routed can minimize shipping costs, prevent cross-border shipments and even enable you to route items to stores low in stock or with higher demand.

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Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. A second store at another Westgate property is slated to follow later in 2025. Shaw: Its going to be very similar to what were doing on ships.

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Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. The apps store mode also has become a great save-the-sale tactic, said Walker.

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Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. Wayfair introduced its paid loyalty program Wayfair Rewards last month , offering 5% back in rewards across Wayfair’s brands and free shipping regardless of order size for a $29 annual fee.

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Shipping Fulfillment Marketing Customer Experience 280

Retail TouchPoints

APRIL 1, 2025

The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers. You can also keep supporting Goodwill by shopping at your local Goodwill store. All outstanding orders from GoodwillFinds will still be fulfilled, according to the website.

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Thrift Store Shipping Fulfillment Consumer 267

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

DECEMBER 9, 2024

calendar is selling 10X better than any other product on the brands site at the moment. While many of these versions fall within the more typical price range of $15 to $50 , there are enough variations on the trend for just about any kind of shopper, at any price point. And then every day there’s a new surprise.

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Retail TouchPoints

NOVEMBER 13, 2023

17 at Minnesota’s Mall of America, just in time for the holiday season. brick-and-mortar fleet, which also includes another flagship in New Jersey’s American Dream mall , as well as 452 shop-in-shops at Macy’s stores across the country. Retail Group , and also plans to open airport and cruise ship locations next year.

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Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. The majority of products offered are priced at $10 or less, with some as low as $1. It will be available to U.S.

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Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

OCTOBER 31, 2024

Secondhand wedding, bridesmaid and special occasion dresses, along with accessories, will be available through a curated, dedicated online storefront at 40% to 50% savings. Arrive Recommerce will be responsible for receiving and inspecting inventory, assigning value and shipping items directly to customers.

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Finance Accessories Shipping Planning 288

Retail TouchPoints

JANUARY 2, 2025

These platforms have revolutionized the way consumers shop, offering convenience, variety and competitive pricing at the click of a button. They are willing to pay a premium for fast shipping, instant access to products and seamless shopping experiences. Low-cost retail has officially arrived, and its pockets are incredibly deep.

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Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Third-party grocery delivery accounted for the bulk of these sales (46%), although pickup orders (40%) and ship-to-home channels (14%) also saw significant growth.

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Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

JANUARY 5, 2024

The technology will help Aldi centralize global shipping volume, increase cost transparency and improve its control over the movement of goods throughout the supply chain, as well as develop a strategic ocean freight procurement strategy. In the U.S., In the U.S.,

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Shipping Management Planning ATS 277

Retail TouchPoints

JANUARY 1, 2025

The experience doesnt stop at checkoutthats where it begins. This includes real-time notifications for order status, shipping information, refund status and any potential delays. Prior to joining Chicos FAS, Topper served as Chief Digital Officer at retailer FTD, elevated from CIO and CTO. Loyalty is both real and fleeting.

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Management Returns Fulfillment Shipping 320

Retail TouchPoints

DECEMBER 17, 2024

Through the connection with Omni, the Maven chatbot is able to handle a broad range of customer inquiries directly, including complex requests such as shipping status, order changes, cancellations, returns and exchanges. Manhattan Active Omni has been an integral part of getting orders to our customers as fast and efficiently as possible.

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Fulfillment Shipping Returns Shopping 261

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages.

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ATS Shipping Checkout Accounting 278

Inside Retail

MARCH 17, 2025

It can be easier when youre backed by the right logistics and shipping partner. Three Aussie businesses talk about why they chose Australia Post for international shipping. What to look for in an international shipping partner Choosing the right international shipping partner is key to the success of your international expansion.

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Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? This is one situation you want to avoid at all costs. Our respect.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

NOVEMBER 21, 2024

For example, let’s look at NBC’s Sunday Night Football, the top-ranked show in primetime for 13 years straight. For example, the dockworker strike ended quickly, but still caused shipping backlogs. Meanwhile, it looks like Great Lakes shipping could be affected by higher-than-average precipitation.

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Advertising Finance Shipping Planning 274

Retail TouchPoints

OCTOBER 23, 2024

Prime Members Save on Gas, EV Charging Discounts Coming in 2025 Image courtesy Amazon Amazon is looking to give grocery and warehouse retailers a run for their money with its newest Prime membership benefit — Prime members can now save 10 cents per gallon at approximately 7,000 BP , Amoco and AM/PM gas stations across the U.S.

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Merchant Services Fulfillment Shipping Jewelry 261

Inside Retail

MARCH 17, 2025

Osthus also pointed out that Snuggle Hunny shows how it brings to life its pledge for diversity and inclusion, while its sustainability drop-down feature ensures shoppers accessibility to relevant sustainability information at a glance. If shoppers had one request?

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Drop-Shipping Shipping Checkout Consumer 179

Retail TouchPoints

JANUARY 22, 2025

Your brand has had great success at home, and now you want to duplicate that in additional markets, maybe even expand internationally. On the ground, in the air, over water theyll know the best and most reliable ways to ship. Yet conducting point-of-sale (PoS) campaigns in new regions wont work with a cookie-cutter approach.

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Payment Services Point of Sale Shipping Marketing 279

Retail Wire

SEPTEMBER 24, 2024

The need for at-home COVID-19 tests is increasing. Here's how to get them for free.

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Inside Retail

FEBRUARY 17, 2025

Marcus Ng, regional head of air freight, Asia Pacific, at AP MllerMaersk, notes that the Sea-Air option where some products are shipped rapidly by air and others less quickly by ocean has been particularly attractive to some lifestyle apparel retailing customers. In many cases, they are mixing air and sea freight solutions.

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Shipping Apparel Marketing Returns 147

Inside Retail

JANUARY 6, 2025

Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Critical to its success has been driving the uptake of Amazon Prime membership, which stands at more than 19 million subscribers a month in 2024, driving frequency and stickiness of shoppers.

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

FEBRUARY 26, 2025

Because a problem in one area of your business can cause security or fraud issues in another, it can be helpful to take an end-to-end look at your security and fraud prevention practices to identify gaps and make improvements. Audit the data you share with suppliers to ensure youre not putting sensitive customer data at risk.

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Payment Services Returns Accounting Shipping 236

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping. Connect with Greg at greg.brown@melissa.com or LinkedIn.

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Merchant Services Payment Services Supply Chain Management Shipping 179

Retail Focus

FEBRUARY 1, 2025

Jason Welsh, senior fulfilment manager at Dr Squatch, said: Within the partnership with J&J , they have supported us by fulfilling and shipping over two million units globally. It has also helped us improve service and reduce shipping costs exponentially in specific key areas.

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Fulfillment Customer Retention Shipping Management 147

Retail TouchPoints

DECEMBER 17, 2024

For example, using dynamic filtering and sorting capabilities, customers can narrow search results to surface in-stock products, or items available for immediate shipping they can also sort by available quantity and exclude pre-order or backordered items. This helps you provide transparency on shipping windows based on inventory supply.

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Retail TouchPoints

JANUARY 9, 2025

[Editors note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to take a look at the issues we plan to watch and cover onRetail TouchPoints.

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Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

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Retail TouchPoints

DECEMBER 27, 2024

My Gen Z colleagues at work have a completely different mindset than my kids (also Gen Z), who are still in school. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. Gen Z often buys multiple items, tries them on at home and returns what doesnt fit.

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Retail TouchPoints

JANUARY 22, 2025

Furthermore, in logistics, the reduced volume and multiple sizing can allow for more precise ordering and transport volume, leading to reduced shipping, overhead and storage costs. Adoption there is growing at an annual rate of 11%, with Europe not far behind at 7.9%. This undeniably improves and streamlines workflow.

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Consumer Shipping Management ATS 287

Inside Retail

OCTOBER 20, 2024

Tasmania, however, is projected to see the strongest growth at 5.9 Why this peak season looks promising The numbers are in your favour: With 83 per cent of Australians making at least one online purchase monthly and 30 per cent shopping online weekly, the opportunity for steady sales growth is clear. Start Shipping Today.

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Shipping Checkout Fulfillment Accounting 130

Inside Retail

OCTOBER 31, 2024

Amazon’s push to offer more everyday essentials like toothpaste is hurting its average selling prices, but it is also a guard against rivals such as Temu and Shein who offer rock-bottom prices on goods they ship from China. Amazon is also facing competition from rivals at home.

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