Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9%

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Retail TouchPoints

JANUARY 8, 2025

Poshmark has partnered with Loop Returns for a new program that will allow shoppers to sell unwanted items that they cant return to the original merchant, extending the life of these products and cutting return handling costs for retailers. One click will produce a complete, pre-filled listing on Poshmark with item details.

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Retail TouchPoints

MARCH 26, 2025

FedEx has introduced FedEx Easy Returns , a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohls stores. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%

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Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

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Retail TouchPoints

DECEMBER 5, 2024

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. This would account for 16.9% of retailers’ annual sales in 2024, increasing from 14.5%

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Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

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Retail Wire

MARCH 20, 2025

Some Kohl's stores will no longer take Amazon returns.

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Retail TouchPoints

OCTOBER 21, 2024

Beyond plans to leverage Kirkland’s store operations expertise and existing brick-and-mortar footprint — which encompasses 325 stores in 35 states — to make Bed Bath & Beyond’s return to physical retail a success. New markets outside of Kirkland’s current footprint will be considered, as will store conversions.

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Retail Gazette

MARCH 5, 2025

Topshop has sparked fresh excitement among fans by hinting at a potential return to bricks-and-mortar retail on Londons iconic Oxford Street. View this post on Instagram A post shared by Topshop (@topshop) He said: Id meet my mates outside Topshop, my daughters I used to take shopping at Topshop and I know every type of Topshop jean.

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Inside Retail

FEBRUARY 17, 2025

Simon Baptist, principal economist for Visa Asia Pacific, said that “consumer sentiment remains fragile with a lot of people saying their financial situation is worse compared to last year” Baptist added: “Aussie households will welcome this rate cut as it will help return their finances to a sustainable trajectory.”

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Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. Refund fraud is a significant issue for U.S.

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Inside Retail

JANUARY 16, 2025

Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.

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Retail TouchPoints

JANUARY 2, 2025

At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% ” Fraud and Returns Increase Along with Sales In tandem with these spending increases both fraud and returns also saw gains. increase in online shopping.

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Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. The experience doesnt stop at checkoutthats where it begins. Loyalty is both real and fleeting.

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Retail Gazette

NOVEMBER 28, 2024

The longstanding, and so far unsuccessful search for Asda’s new CEO could receive a shot in the arm following the return of former chief Allan Leighton as its new executive chair this week. Retail Gazette looks at some of the possible candidates to be supermarket’s next chief executive.

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Inside Retail

FEBRUARY 5, 2025

Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions. Prices start at 350 rupees ($4) for dresses. The sector grew at a rate of between 30 and 40 per cent.

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Retail TouchPoints

JANUARY 20, 2025

From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. Make sure to prioritize vendors that put sustainability at the forefront.

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Retail TouchPoints

FEBRUARY 14, 2025

Ikea has expanded its partnership with online home services marketplace Taskrabbit , enabling customers to easily book and pay for Taskrabbit furniture assembly at the time of their Ikea purchase. Better Integration Leads to Reduction in Returns, Increase in AOV The Taskrabbit offering is available at Ikea locations in every major U.S.

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Retail TouchPoints

DECEMBER 10, 2024

Macy’s Real Estate Worth as Much as $9 Billion The activist investors charge that Macys numerous previous attempts at a turnaround have led to limited sustainable improvements to the companys operating results. Since fiscal year 2018, Dillards has paid out 60% of its total cumulative cash sources to stockholders versus Macys at 25%.

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Retail TouchPoints

NOVEMBER 13, 2024

The majority of products offered are priced at $10 or less, with some as low as $1. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” Amazon Haul has its own search, cart and checkout separate from Amazon’s.

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Retail TouchPoints

OCTOBER 31, 2024

Millennial and Gen Z-focused fashion retailer Revolve Group is bringing its Revolve and FWRD brand segments to new channels this holiday season, including a pop-up shop at The Grove in Los Angeles and within the new fashion styling game Bellemint. 4, 2025, the retailer will host a holiday shop at The Grove shopping center. 14 to Jan.

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Retail Gazette

FEBRUARY 4, 2025

The return of its former bosscomes at a crucial time for Poundland after it reported its fourth consecutive quarter of declining sales, which fell 7.3% Williams’s return has been well received thanks to his proven track record of transforming the business during his time as managing director between 2017 and 2023.

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Retail Gazette

NOVEMBER 26, 2024

Following his previous stint at Asda Leighton was chair of the Co-op from 2015 to 2024 – and has previously chaired the boards of Royal Mail and the Canal and River Trust. Commenting on Leighton’s return to the supermarket giant, Grocery Insight CEO Steve Dresser notes: “I don’t think anyone could have foreseen it.

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Supermarket Returns Grocer Customer Experience 105

Retail Gazette

NOVEMBER 18, 2024

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores. Eligible Amazon orders will now be able to be collected at most of the supermarket’s stores across the UK, with more locations set to be added across the coming months. as sales fell 5.5%

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A1 Retail

OCTOBER 11, 2024

Located at Middleton Hall, centre:mk’s Fashion Weekend featured 80 brands across 40 of the destination’s retailers, enabling visitors to see the latest trends across fashion, health, and beauty. The post centre:mk’s fashion event returns welcoming over 113k visitors appeared first on A1 Retail Magazine.

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Fashion Returns Beauty and Health Customer Experience 105

Retail TouchPoints

DECEMBER 27, 2024

My Gen Z colleagues at work have a completely different mindset than my kids (also Gen Z), who are still in school. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies. They currently span multiple life stages.

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Retail TouchPoints

MARCH 20, 2025

If you’ve never had someone dress you, you may not realize what an intimate thing it is, said Sarah Funderburk,VP of Styling and Client Support at Stitch Fix in an interview with Retail TouchPoints. Were always looking at how we can actually achieve this balance, and not overswing in any one direction. explained Funderburk.

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A1 Retail

NOVEMBER 7, 2024

Millennials and Gen Z shoppers are expected to be the highest returning demographics when it comes to sending back fashion purchases bought on Black Friday this year, according to the latest research by True Fit , the AI-driven platform that decodes size and fit for shoppers and fashion retailers. Image courtesy of Pexels.

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Inside Retail

MARCH 18, 2025

Sales remained flat at $1.83 billion, attributed to mixed trading conditions, store closures, and Myer Exclusive Brands stock trapped at its national distribution centre. “In a year of transition, we remain focused on executing our strategic plans to drive growth and attractive shareholder returns.”

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A1 Retail

APRIL 2, 2025

Local authorities and community groups are encouraged to enter, with towns recognised at a ceremony in July. Six entries will subsequentially be selected by a panel of independent judges and announced at a ceremony in July. We look forward to the entries and to celebrating all the many achievements at the award ceremony in July.”

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Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

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Retail Focus

JANUARY 20, 2025

Festive sales at Battersea Power Station increased by 13.4% Demonstrating visitors inclination to indulge at Christmas, Vagabond Wines sold over 1,304 cheese fondues in December. NEON at Battersea Power Station, Central Londons first-ever purpose-built entertainment and cultural exhibition space will also open in Spring 2025.

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Retail TouchPoints

FEBRUARY 26, 2025

Because a problem in one area of your business can cause security or fraud issues in another, it can be helpful to take an end-to-end look at your security and fraud prevention practices to identify gaps and make improvements. Audit the data you share with suppliers to ensure youre not putting sensitive customer data at risk.

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Retail Focus

DECEMBER 3, 2024

Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. The average price of a wearable this year came in at £287.80, down by 8.55% compared to 2023’s average of £313.83. to a retail price of £2999.

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Inside Retail

NOVEMBER 12, 2024

Pharmacycle has rolled out Australia’s largest blister pack recycling initiative at Chemist Warehouse and My Chemist pharmacies nationwide. The program, in partnership with Chemist Warehouse and Kenvue, allows customers to return their empty blister packs through dedicated Codral-branded Pharmacycle recycling bins.

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