Retail TouchPoints

OCTOBER 31, 2024

As Google shares, that might look like a notification from your favorite coffee shop on their new daily special or an update if your assigned seat on your boarding pass changes. Today’s consumers are increasingly skilled at tuning out marketing. Mobile passes can be updated regularly to offer new deals.

Marketing

Retail TouchPoints

JUNE 18, 2025

At David’s, we’re not just evolving — we’re reimagining the entire bridal journey from inspiration to purchase, all through an AI, digital, asset-light lens,” said Kelly Cook, CEO of David’s Bridal in a statement. “By Earlier this month , David’s Bridal partnered with MyRegistry.com to create a universal gifting registry platform.

Payment Services

Retail TouchPoints

DECEMBER 6, 2024

This year promises to be no exception, with the average American shopper projected to spend $902 USD on gifts, food, and other seasonal items, making it potentially one of the busiest and most profitable holiday shopping seasons on record. Closing the Loop on Measurement But targeting the right customers is only one piece of the puzzle.

Advertising

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping. By making customers lives easier, grocers can make shopping feel like less of a chore.

Grocer

Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Prepare yourself to move fast with agile management.

Payment Services

Retail TouchPoints

JULY 8, 2025

And there’s more growth to come: After opening a record 41 stores in 2024, the retailer is planning to top that with 45 new stores in 2025, including a partnership with Target for five Warby Parker shop-in-shops. Our omnichannel strategy has been a key part of the brand since the start, and will continue to be moving forward.

Point of Sale

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times.

Payment Services

Retail TouchPoints

NOVEMBER 11, 2024

Caper Carts are equipped with cameras, sensors and a built-in scale that work together with an Edge AI system to automatically recognize items as they are placed in the cart and to keep a running total as customers shop. At the end of their trip, customers check out directly from the cart. ”

Grocer

Retail TouchPoints

JANUARY 31, 2025

At their very core, brick-and-mortar stores are meant to be the physical manifestation of a brand a distillation of its promise and the experience it aims to create for shoppers and associates alike. This presents an opportunity for in-store media to influence customers brand preferences as they shop.”

Visual Merchandising

Retail TouchPoints

FEBRUARY 28, 2025

The Wine Finder is available online for more than 500 Marks & Spencer stores and on point-of-sale marketing in 20 Foodhalls. The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store.

Point of Sale

Retail TouchPoints

APRIL 1, 2025

Filling a grocery cart is perhaps the one retail experience we all share on a regular basis, more than shopping for clothes, tools or any other retail category. Why is marrying up the in-store and online grocery shopping experience the next big thing in grocery? grocers are valued at $8.5 boasting 365 locations. Here in the U.S.,

Grocer

Retail TouchPoints

DECEMBER 5, 2024

Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? This is one situation you want to avoid at all costs. Deep functionality, served up in a simple way. It’s a lot harder than it sounds. Well, let’s start with customer data. Did you just groan aloud?

Payment Services

Retail TouchPoints

JUNE 10, 2025

Retailers are at a technology inflection point. Read below for a look at three retailers that are transforming store operations, enhancing customer journeys and driving unified commerce with Aptos ONE. Outdated, siloed store systems no longer cut it, creating operational headaches, frustrating customers and stifling innovation.

Store Operations

Retail TouchPoints

JULY 10, 2025

As a result, they will expect shopping journeys to be quick, intuitive and uninterrupted. By investing in technologies that minimise friction at every touch point, from browsing through to payment confirmation, retailers can not only drive immediate conversions but also build longer-term brand loyalty.

Merchant Services

Retail TouchPoints

FEBRUARY 20, 2025

Since its 2012 debut, Instacart has made significant progress in convincing Americans that grocery shopping can be done online. Our vision is that, on a 10-year horizon, customers won’t have to choose between shopping online or in store; it’ll be one single, unified mode, powered by Instacart. Image courtesy Instacart.)

Grocer

Retail TouchPoints

APRIL 22, 2025

In addition to the tens of thousands of items resold every year through its shop, Big Reuse also operates composting programs and street tree care projects across New York City, funded in part by profits from the store. And then Dockers priced at $9.99 And then Dockers priced at $9.99

Thrift Store

Retail Focus

JUNE 12, 2025

Interval’s thinking was ‘home’ rather than ‘shop’. The shop floor is uncluttered, focusing on the major draw – a trainer wall. A console painted Interval’s distinctive orange acts as an unobtrusive point of sale while marking the transition from the shop floor to the changing room.

Point of Sale

Retail TouchPoints

APRIL 25, 2025

In these times, seamless operations are essential for maintaining a competitive edge, and at the heart of this is secure, reliable connectivity. A clear example of this occurred when Morrisons , a major UK supermarket chain, suffered a severe IT outage that left customers stranded at checkouts.

Payment Services

Retail TouchPoints

JUNE 19, 2025

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model. Rob Reid is a Technical Evangelist at Cockroach Labs based out of London, England.

Payment Services

Retail Focus

FEBRUARY 6, 2025

To meet this demand, retailers need a fully integrated point-of-sale system capable of handling refunds, restocking, and real-time inventory checks. When done correctly, a streamlined returns process not only fosters goodwill but also drives repeat sales.

Payment Services

Retail TouchPoints

FEBRUARY 17, 2025

By eliminating the need to constantly look at a screen or handle paper lists, workers can move seamlessly between tasks, leading to shorter order processing times. accuracy picking, and can pick 99 ecommerce orders at once utilizing its voice-directed optimization solution.

Fulfillment

Retail TouchPoints

JANUARY 6, 2025

This innovative c-store will not only provide our students with a diverse selection of hot and cold food options but also meet their personal and grocery needs, said Rose Wilson, District Manager, Sodexo at Northern Arizona University in a statement.

Planning

Retail TouchPoints

JULY 30, 2025

Every day, retailers are losing profits from an unexpected source: their own point-of-sale solution. Nikki Baird is the Vice President of Strategy and Product at Aptos, where she drives innovation for retail enterprise solutions. billion in 2023 and is projected to grow at a 5.5%

Customer Experience

Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

Marketing

Inside Retail

MAY 27, 2025

While digital shopping channels, such as TikTok Shop, continue to thrive in todays omnichannel retail landscape, a strong customer preference for in-store shopping remains. Data released by American bank holding company Capital One confirmed that 72 per cent of consumers shop in stores on a weekly basis.

Clienteling

Mike Anthony

OCTOBER 30, 2024

How to speak the shoppers language but at the same time stay consistent with the brand’s consumer messaging? And in this article I’m going to use a super case study to illustrate how to ‘speak shopper’ but at the same time keep the instore messaging consistent with consumer messaging. Sound familiar?

Consumer

Retail TouchPoints

MAY 9, 2025

Shopper loyalty is ultimately driven by overall savings, so customers will continue to shop wherever they can find the most value. Right now, thats not at traditional supermarkets. Its nearly impossible for one store to provide enough impactful savings on a customers entire shopping list using this limited approach.

Grocer

Small Biz Trends

JULY 10, 2025

This sleek point-of-sale device is engineered to enhance productivity and elevate customer experiences, making it a significant addition to the Square ecosystem. As Thomas Templeton, Head of Hardware at Square, articulates, “Running a business, especially a restaurant or retail store, has never been more demanding.”

Point of Sale

Small Biz Trends

JULY 26, 2025

POS experience refers to how customers interact with point-of-sale systems during transactions. Key Takeaways POS experience refers to the customer interaction during the checkout process, impacting satisfaction and overall shopping experience. A well-optimized POS experience can lead to higher customer satisfaction and loyalty.

Payment Services

Inside Retail

JANUARY 13, 2025

“At MindArc, weve spent over a decade refining our craft in delivering retail technology and e-commerce services,” said Sean Pieres, director and co-founder of MindArc. Strand has worked with the MindArc team for over three years,” said James Gill, head of e-commerce trade & merchandising at Strand.

Merchant Services

M19 Retail

DECEMBER 4, 2024

Mobile POS systems (mPOS) have emerged as a powerful tool for retailers to meet these expectations while simultaneously streamlining operations, enhancing flexibility, and driving sales. Here’s a closer look at the transformative impact of mobile pos systems on the retail experience.

Payment Services

Small Biz Trends

JULY 24, 2025

Self-service point of sale (POS) systems are transforming how consumers engage with retail and dining experiences. This setup not only reduces wait times but additionally improves your overall shopping experience. These features contribute to a seamless shopping experience.

Payment Services

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Rather than having fragmented or isolated data across different stores, warehouses, or sales channels, a centralized database ensures that every bit of information—such as inventory, sales data, customer details, and vendor records—is stored in one unified system. Key Benefits of a Centralized Database for Retailers 1.

Inventory Management

Inside Retail

JANUARY 14, 2025

We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value. The company was at the top of its game in 2014, with revenue peaking at $28.1 It challenges the status quo to create a more modern Macys, Inc, Spring explained.

Planning

365 Retail

JANUARY 29, 2025

At the heart of Gecks offering is the UltimateShopper Plus , a pioneering smart shopping trolley that enhances the shopping experience while giving retailers a competitive edge. From 18 to 20 February, Geck will showcase solutions designed to help retailers stay ahead in an evolving market.

Payment Services

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Personalization Personalization creates a unique shopping experience for customers.

Customer Experience

Small Biz Trends

JUNE 27, 2025

The Square Reader’s efficient design and fast transaction processing capabilities cater to busy environments, making it ideal for pop-up shops and market vendors. Whether you’re at a bustling market or running a pop-up shop, this combo offers a powerful solution to manage your sales efficiently. Great news!

Payment Services