Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

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Returns Merchant Services Payment Services Fashion 263

Retail TouchPoints

MAY 16, 2024

Providing healthcare services — such as Botox, hair removal, skin contouring and even facelifts — in a sleek spa environment means many who first come in for a one-time facial or massage ultimately may opt for more expensive healthcare services. What’s fueling this growing phenomenon? The retail healthcare industry is exploding.

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Payment Services Promotions Consumer Finance 262

Retail TouchPoints

JULY 29, 2024

This disconnect between expectations and what shoppers actually receive is one of the leading reasons customers return products (and lose confidence in a brand). But with this abundance comes a challenge: How do stores ensure that they match the perfect alternative for every customer, at scale?

Payment Services 245

Payment Services Returns Fulfillment Promotions 245

Inside Retail

AUGUST 1, 2024

In Hong Kong, sports goods retailer Decathlon is offering members of its customer loyalty program free lifetime returns – and the numbers suggest the bold risk is paying off. Free returns are available only to members of Decathlon Hong Kong’s loyalty program, which records all members’ transactions.

Returns 130

Returns Payment Services Sporting Goods Point of Sale 130

Retail TouchPoints

MARCH 31, 2023

And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. What’s more, the number of payment providers on the market has dramatically multiplied over the years, creating a vast and often confusing ecosystem. Many customers bail at this point.

Payment Services 278

Payment Services Accounting Point of Sale Customer Experience 278

Inside Retail

FEBRUARY 18, 2024

The idea was not to encourage customers to split payments, but to make sure they were able to get the essentials upfront.” BridgerPay : The payment operations layer that seamlessly connects any payment provider (Shopback in this case) to the merchant’s checkout, according to its business logic, and without any effort from the merchant’s side.

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Merchant Services Payment Services Checkout Customer Experience 130

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 277

Returns Payment Services Shipping Accounting 277

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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Merchant Services Returns Payment Services Checkout 192

Retail TouchPoints

MAY 30, 2024

What’s more, by incorporating AI into this feedback process, retailers can tailor each question to the individual shopper and their basket. Today, retailers can invest in stronger last-minute strategies that not only increase basket sizes but also loyalty and engagement at the point of sale, both online and in-store.

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Checkout Point of Sale Returns Kiosk 289

Retail Focus

JANUARY 12, 2023

However, to do that, the system needs to be operable 24/7 throughout the entire year. The ultimate benefits that come with all of that include: reduced operating costs, fewer operator errors, increased sales, . Deciding Which Processes to Automate. The old-fashioned way of doing that was always to have staff available.

Payment Services 130

Payment Services Inventory Management Returns Checkout 130

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options.

Checkout 299

Checkout Payment Services ATS Returns 299

Hyken

DECEMBER 24, 2021

As a call center operator, it’s essential for you to protect sensitive cardholder data. Specifically, need to safeguard customer credit card payment data.? . What Is PCI-DSS Compliance? . It sets a minimum level of security organizations must meet when handling, processing, and storing credit card information.? .

Payment Services 104

Payment Services Management Location Returns 104

Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.

Merchant Services 130

Merchant Services Payment Services Checkout Fashion 130

Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail Focus

SEPTEMBER 17, 2024

In the fast-paced world of retail, staying competitive means more than just offering great products—it’s about maintaining efficient operations, providing excellent customer service, and leveraging the right technology. Streamlining Operations with Efficient Systems In retail, efficiency is key.

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Payment Services Inventory Management Customer Experience Management 130

Retail TouchPoints

MAY 24, 2024

Additionally, a CFPB market report issued in September 2022 revealed that more than 13% of BNPL transactions involved a return or dispute and that people disputed or returned $1.8 billion in transactions at the five BNPL firms the agency surveyed.

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Consumer Payment Services Returns Accounting 264

Retail TouchPoints

APRIL 3, 2023

billion on pet food and treats, supplies, medicine, vet care and other services in 2022, and are predicted to spend $143.6 Myos Fetch is a full-service SMS “concierge” for all things related to the brand and its focused, yet growing, product line. Within one month of adoption, the brand saw a 33X return on investment.

Payment Services 261

Payment Services Accounting Planning Consumer 261

A1 Retail

JUNE 20, 2024

By Fr éd éric Frizzarin, Head of Pre-Sales, Merchant Services at Worldline Retailers are having to navigate an increasingly complex payments acceptance landscape as the range of payments methods and ways a consumer can pay has multiplied. Our research shows this applies to both in-store and online purchases.

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Merchant Services Payment Services Kiosk Accounting 59

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

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Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

OCTOBER 24, 2024

Through the partnership, Grubhub merchants can now access tools like bid automation , advanced targeting and granular performance reporting , including key performance metrics such as share of voice, time live and return on ad spend broken out by audience segment.

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Merchant Services Advertising Payment Services Checkout 264

Retail TouchPoints

APRIL 24, 2023

As brands increasingly look to resale to build their sustainability credentials, ThredUp ’s white label resale-as-a-service (RaaS) is proving to be an appealing plug-and-play option for retailers. Since our founding, we’ve always thought beyond the bag,” said Keri Talucci, Head of Sustainability at The Sak Brand Group in a statement.

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Payment Services Shipping Accessories Apparel 288

Retail TouchPoints

DECEMBER 8, 2022

Throughout the past few pandemic years, buy now, pay later (BNPL) has become the latest fintech trend to change how people pay for goods and services. A majority of American consumers have now used a BNPL service, up from 37.65% in July of 2020 — an increase of almost 50% in less than one year. Meeting B2B Business Needs.

Payment Services 305

Payment Services Finance Consumer Returns 305

Retail TouchPoints

AUGUST 17, 2022

Looking at all the stats, frankly one might even say quite the opposite. at the peak of the pandemic. at the peak of the pandemic. Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. in 2019 to 14.9%

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Payment Services Advertising Returns Checkout 363

Inside Retail

OCTOBER 9, 2024

These are search and discovery, pre-purchase support, checkout and payment, dispatch and delivery, product and packaging, returns and refunds, post-purchase support, and loyalty and retention. While Bed Threads’ product and packaging scored nine points higher than the average homewares segment, its refund processing time, averaging 2.6

Payment Services 130

Payment Services Checkout Returns Customer Experience 130

365 Retail

JANUARY 12, 2024

This requires suitable payment solutions – turning payment into a strategic success factor. Payment systems were of rather subordinate importance as a trade fair topic because payment in retail was mostly still analogue. Credit card payments were done via Imprinter and a paper receipt.

Payment Services 62

Payment Services Checkout Accounting Point of Sale 62

Retail TouchPoints

AUGUST 22, 2023

Its primary purpose is to protect consumers by stifling sales of counterfeit, stolen and harmful products on online platforms — from ecommerce stores like Amazon, Etsy and auction sites to the many smaller marketplaces that may operate more locally or in niche categories. But compliance can be complicated. Many states.

Payment Services 246

Payment Services Accounting Shrinkage Consumer 246

Inside Retail

SEPTEMBER 18, 2023

In the ever-evolving landscape of e-commerce, the issue of big and bulky returns stands out as a significant challenge. While smaller parcels can be dropped off by consumers at collection point networks such as Hubbed or Post Offices and lockers, the same cannot be said for big and bulky items.

Returns 130

Returns Payment Services Sporting Goods Consumer 130

Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Source: CivicScience.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Inside Retail

NOVEMBER 17, 2024

During the past 10 years, Qiping Sun, VP of Asia Pacific at LS Retail, an Aptos company, has witnessed significant changes in the Asia-Pacific retail landscape: the rise of e-wallets, the adoption of Software as a Service, the embrace of contactless service and self-checkouts, to name a few.

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Retail Trends Payment Services Checkout Promotions 130

Retail TouchPoints

JUNE 8, 2022

As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies. This led to an increase in ecommerce sales by 14.2%

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

JUNE 8, 2022

As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies. This led to an increase in ecommerce sales by 14.2%

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

MARCH 3, 2022

Following the opening of 100 Ulta Beauty at Target shop-in-shops in 2021, Target will open more than 250 new locations by the end of 2022, with ambitious plans to eventually reach at least 800 locations. “We see substantial opportunities to build on our core capabilities to drive deeper guest engagement and long-term growth.”.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

365 Retail

AUGUST 27, 2024

Online casinos offering this option are a step ahead of their competitors since they enjoy higher customer engagement and increased operator trust. Enhanced Casino’s Trust and Transparency The number of online gambling operators grows daily , so players have a limitless choice.

Payment Services 52

Payment Services Marketing Management Returns 52

Inside Retail

JANUARY 25, 2022

However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . As a result, the way businesses manage online returns is an important part of the customer journey. Embrace Digital Returns. Traditional approaches to returns have some inherent problems.

Returns 130

Returns Payment Services Drop-Shipping Shipping 130

Mulesoft

NOVEMBER 9, 2022

MuleSoft returned to Money20/20 as part of the Salesforce product ecosystem to showcase innovative solutions designed to help banks, credit unions, fintech organizations and other financial institutions do more with less and accelerate their digital transformation.

Payment Services 104

Payment Services Finance ATS Returns 104

Retail TouchPoints

JUNE 16, 2021

The M&A process is highly involved, and acquirers are becoming increasingly sophisticated. We advise our clients to begin the process at least 12 months in advance of their anticipated exit date so they can do everything possible to achieve the best results at a potential sale. That methodical preparation takes time.

Payment Services 158

Payment Services Marketing Advertising Accounting 158

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. Refund fraud is a significant issue for U.S.

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Returns Accounting Payment Services Location 278