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Microsoft Partners With Chinese Solution Provider to Boost IT Efficiency and Security

Retail TouchPoints

Hanshow products are in more than 20,000 stores across 50 countries, and the unified system will help its larger clients manage operations across multiple geographies.

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Sensormatic Solutions Offers Expanded Insights with Sensormatic IQ Platform

Retail TouchPoints

Sensormatic IQ’s platform integrates the complete Sensormatic Solutions portfolio with third-party offerings designed to improve operations at every level.

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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Gathering customer feedback at each stage of the buying journey shines a light on which areas need attention.

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Retailers can Capitalize on Growing Market by Addressing Smart Home Consumer Priorities and Concerns

Retail TouchPoints

Fortune Business Insights estimated the global market value at $121.59 Retailers can demonstrate to their customers that they understand their concerns by providing guidance up front on best practices for device safety at the point of purchase. Craig Thole is SVP of Emerging Solutions, Global Connected Living, at Assurant, Inc.

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Guest Post: How Can PR Crisis Management Shape Customer Experiences?

Hyken

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. It is part and parcel of building an online reputation and can drive traffic to your brand at record levels when used tactically. .

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. No one wants to take notes.

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Better, Together – Cisco IT at the Tokyo Olympics

Cisco Retail

We also relied very heavily on our local Regional IT and Workplace Resources (WPR) teams in Japan who did a lot of the groundwork preparing the Game Time Operations (GTO) war room for our CX Duty Managers, Marketing and other business teams. Handovers between duty managers were seamless.