Inside Retail
MAY 21, 2024
Four executives in Bunnings’ management team have departed the hardware chain in a move that was described as a “reshaping” rather than a restructure. Other management shuffles include the appointment of Ryan Baker as chief operating officer. Current CFO Rachael McVitty will take over from Baker as chief customer officer.
Retail TouchPoints
JANUARY 20, 2025
From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. Waste management providers ensure waste is handled safely and in compliance with regulations.
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Retail TouchPoints
JANUARY 1, 2025
The experience doesnt stop at checkoutthats where it begins. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)? Prior to joining Chicos FAS, Topper served as Chief Digital Officer at retailer FTD, elevated from CIO and CTO. Loyalty is both real and fleeting.
Retail TouchPoints
JANUARY 10, 2025
PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.
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Composable commerce offers maximum flexibility, enabling your brand to make incremental change, manage multiple brands under one roof, and navigate the complexity of an acquisition approach successfully. This recording is provided by Connected Consumer Series. The discussion was moderated by Adam Blair, Editor of Retail TouchPoints.
Retail TouchPoints
NOVEMBER 22, 2024
Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores.
Retail TouchPoints
NOVEMBER 22, 2024
As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.
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47% of marketers said they have a database management strategy in place, but there is room for significant improvement. Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey.
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The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity.
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It's quite a process for marketing teams to develop a long-term data management strategy. It involves finding a data management provider that can append contacts with correct information — in real-time. Not just that, but also ongoing data hygiene efforts to keep the incoming (and existing) information fresh.
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