Retail TouchPoints

JULY 15, 2024

Still, as intelligence-led loss prevention (ILLP) systems that rely on radio frequency identification (RFID)-supported inventory insights to help retailers get ahead of organized retail crime become more common, retailers are considering a change in approach. The coaches will look at the playback to see how it happened.

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Retail TouchPoints

SEPTEMBER 29, 2023

Kohl’s has hired a new Senior EVP and Director of Stores to help improve brick-and-mortar sales and productivity. Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions.

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Retail TouchPoints

OCTOBER 31, 2023

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset?

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Retail TouchPoints

JANUARY 7, 2021

Farmacorp , a Bolivian pharmacy chain, will deploy Reflexis Systems ’ Q-Walk store audit solution at more than 100 stores, to streamline on-site inspections and automatically prescribe corrective tasks.

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Theatro

DECEMBER 12, 2024

The retail worlds pulse beats strongest at one event each year: the National Retail Federation (NRF) Big Show. Theatro at NRF 2025: A Must-See Experience As a pioneer in enabling voice-driven communication for frontline teams, Theatro transforms how retail employees collaborate and operate. Why Visit Theatro at NRF 2025?

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Retail TouchPoints

NOVEMBER 17, 2023

The devices “have high-quality cameras on them, and we’re instructing our associates to take pictures of the overheads at an appropriate cadence,” throughout the day, said Hari Ramamurthy, a Technology Fellow at The Home Depot in an interview with Retail TouchPoints.

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Retail TouchPoints

FEBRUARY 26, 2024

Daniel’s Jewelers has been at the center of it all, although from the perspective of Sherwood’s grandson David, who now runs the company, the things that matter most have changed very little over the decades. His father and uncle, who were running the company at that time, were ready to retire, so David was brought in to help find a buyer.

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Retail TouchPoints

MARCH 18, 2024

My 35-plus years of experience in retail, most of that time being in loss prevention, has taught me a lot. Now, as the retail consultant at Acuity Insurance, I work with retail customers – from large multilocation retailers to small mom-and-pop shops – to help manage risks like this. Additionally, the U.S.

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Retail TouchPoints

NOVEMBER 18, 2022

The annual survey of retail loss prevention experts found that almost nine out of 10 participating retailers reported an increase in overall risk for their company, with fraud increasing both in-store and online. Scott Thomas is National Director of Sales, Signature Brands, at Genetec.

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Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Gonzalez: The community-driven aspect is a big part of it.

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Retail TouchPoints

NOVEMBER 7, 2023

According to the 2022 Organized Retail Crime Survey from the National Retail Federation, in partnership with Appriss Retail and the Loss Prevention Research Council, for every $1 billion in revenue that a U.S. Organized retail crime is a growing problem. retailer makes, more than $700,000 is lost due to ORC.

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Retail TouchPoints

DECEMBER 15, 2023

Back in 2022, the message was clear — retail crime was on the rise : “There’s no two ways about it,” said Gautham Vadakkepatt, Director of the Center for Retail Transformation at the George Mason University School of Business in an interview with Retail TouchPoints. Additionally, definitions remain vague.

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Sporting Goods Loss Prevention Store Operations Payment Services 273

Retail TouchPoints

FEBRUARY 9, 2024

And while it’s true that many large retailers have attributed store closures to the surge in both theft and violence, its impact is felt even more keenly by small and mid-sized businesses (SMBs). James Stark is the Segment Development Manager for Retail at Axis Communications.

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Retail TouchPoints

NOVEMBER 24, 2021

Not only does physical security technology now play a larger role in deterring and catching would-be shoplifters, but it also helps provide a pleasant customer experience in the absence of store staff. When detected, suspicious or illegal behavior can be flagged by the system, alerting store personnel to a potential security incident.

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Retail TouchPoints

AUGUST 23, 2023

While shrink is far from a new problem in retail, the impact of theft — particularly large-scale operations run by organized retail crime (ORC) rings — has been garnering the attention of executives at some of the country’s largest retailers, including Lowe’s , Target and Dick’s Sporting Goods.

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Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

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Retail TouchPoints

FEBRUARY 22, 2024

That way you can transition to the cloud at your own pace if desired. It is led by IT and security teams and supported by software vendors and hardware partners, with staff at every level contributing. By combining efforts, your retail operation can have a strong cybersecurity posture to protect your product, people and premises.

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Payment Services Loss Prevention Accounting Management 311

Retail TouchPoints

OCTOBER 2, 2023

Photo courtesy Mall of America “Body cameras are becoming the industry standard in law enforcement, and we’re seeing it bleed over to security,” said Will Bernhjelm, VP of Security at Mall of America in an interview with Retail TouchPoints. Mall of America also works with intelligence analysts to proactively look for threats.

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Retail TouchPoints

NOVEMBER 20, 2023

Chamber of Commerce indicates that 75% of all employees have stolen from their employer at least once. Questions could include what they would do if they saw a coworker stealing or what they would do if they noticed they had extra money in their till at the end of a shift. Throughout his retail career, loss prevention remained a focus.

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Retail TouchPoints

JUNE 11, 2020

The modules follow a routine walkthrough for all kinds of stores to collect information about: Customer information and safety; Employee education, health and safety; Store cleanliness and sanitization; Security and loss prevention; Evolving state and local guidelines; and Customer confidence feedback.

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Retail TouchPoints

JUNE 29, 2022

When designing your retail space, where and how you use security cameras is key to loss prevention. Strategically place your cameras: Having eyes across the entire store is essential, but it’s especially critical to have clear visibility of what’s going on at the most important spots of the retail property.

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Payment Services Point of Sale Loss Prevention Management 264

I Vend

DECEMBER 10, 2023

Read more Retail operations are built on a number of interlocking processes, each of which feeds into, or from the others. Here we take a look at how retail technology can help to streamline the top 10 key retail processes, and how a unified retail POS pulls them all together into a single, highly optimized retail operations platform.

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Shrinkage Inventory Management Store Layout Checkout 94

Theatro

SEPTEMBER 23, 2024

In more large-scale security events that require immediate, store-wide response—such as an active shooter, chemical spill, or weather emergency—Theatro users are equipped with Urgent Safety Notification. Theatro’s Urgent Safety Notification allows you to pause all communications to share important information with every associate at once.

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Loss Prevention Customer Experience Store Operations Shopping 88

Retalon

SEPTEMBER 22, 2021

Adopting BOPIS can be challenging so we’ll explain how you can successfully merge your online and physical store operations. BOPIS, meaning Buy Online, Pickup In-Store, is an order fulfillment option that helps retailers connect their e-commerce channels with their brick-and-mortar storefronts. What is BOPIS?

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Retail TouchPoints

MARCH 18, 2025

Image courtesy ZeroEyes) However, a closer look at the data reveals a picture of gun violence in America, and at retail, that may in fact be surprising. I was sitting with a colleague, and we were Googling shooting at a Kroger, thinking that was specific enough 75 results came up.

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Retail TouchPoints

JUNE 12, 2020

However, we’re seeing some retailers that had never before considered a janitorial program now looking at them. We have approximately 40 retail clients, with store counts that range from 60 to 10,000 stores , and they are all talking about these factors. Cleanliness will be looked at in an entirely different lens going forward.

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Management Loss Prevention ATS Store Operations 194

Retail Gazette

OCTOBER 14, 2024

Poundstretcher made a raft of senior appointments across its commercial and store operations teams, aimed at supporting its future growth ambitions.

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Loss Prevention Supermarket Store Operations Management 110

Retail Focus

MARCH 6, 2025

Marco Buono, COO at CAPRI GROUP : “RFID will enable us to achieve our strategic objectives of improving the overall customer experience at all stages of the buying process. This collaboration is set to significantly drive profitability through increased store performance and improved operational efficiency.

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Fashion Loss Prevention Customer Experience Store Operations 147

Theatro

JANUARY 27, 2025

However, achieving this requires efficient behind-the-scenes operations. At NRF 2025, GenAI emerged as the key to facilitating engaging frontline execution and operational excellence. Generative AI: Building the Foundation for Retails Future GenAI is no longer optionalits essential.

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Theatro

APRIL 21, 2025

About Motorola Solutions Safety and security are at the heart of everything we do at Motorola Solutions. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com. We build and connect technologies to help protect people, property and places.

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