Retail TouchPoints

JANUARY 1, 2025

The experience doesnt stop at checkoutthats where it begins. This includes real-time notifications for order status, shipping information, refund status and any potential delays. Prior to joining Chicos FAS, Topper served as Chief Digital Officer at retailer FTD, elevated from CIO and CTO. Loyalty is both real and fleeting.

Management 320

Management Returns Fulfillment Shipping 320

Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Inside Retail

JANUARY 6, 2025

Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Critical to its success has been driving the uptake of Amazon Prime membership, which stands at more than 19 million subscribers a month in 2024, driving frequency and stickiness of shoppers.

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

DECEMBER 17, 2024

Moreover, customers are paying attention to delivery details (particularly during the holiday season) and will abandon a transaction if fulfillment parameters are unacceptable. Furthermore, the integration of inventory visibility and search reduces the likelihood of stockouts and overselling while enabling seamless cross-channel fulfillment.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

JULY 21, 2022

PFS’ RetailConnect aims to enable retailers to fulfill ecommerce orders from brick-and-mortar stores efficiently and without disrupting ongoing store operations. RetailConnect combines an order management platform with lightweight hardware to help increase speed and accuracy.

Fulfillment 275

Fulfillment Shipping Store Operations Fashion 275

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. The brand will ship its products out of two U.S. Cookware and knives brand Misen has made Cart.com its official U.S.

Fulfillment 278

Fulfillment Shipping Fashion Management 278

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Multi-carrier shipping options help expand delivery and last-mile services, and customers like to have options.”

Shipping 277

Shipping Fulfillment Consumer Wholesale 277

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. This is one situation you want to avoid at all costs. It’s a lot harder than it sounds.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

DECEMBER 17, 2024

The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents. Since integrating Maven, AAFES already has seen a significantly reduced volume of inquiries that must be handled by customer service agents.

Fulfillment 261

Fulfillment Shipping Returns Shopping 261

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon.

Fulfillment 277

Fulfillment Marketing Shipping Consumer 277

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping 306

Shipping Fulfillment Checkout Fashion 306

Inside Retail

SEPTEMBER 1, 2024

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

Shipping 278

Shipping Drop-Shipping Fulfillment Checkout 278

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Unemployment is at 3.5% Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

NOVEMBER 6, 2024

Urban Areas at Higher Risk The problem of porch piracy is not uniform across the United States. Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft. In either scenario, the retailer loses, either financially or reputationally.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

AUGUST 22, 2024

Although her Wall Street background gave her a clear advantage in finance, her time working under Mary Beth Laughton — Sephora’s VP of Ecommerce at the time — unlocked new career possibilities. I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.”

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

OCTOBER 23, 2024

Prime Members Save on Gas, EV Charging Discounts Coming in 2025 Image courtesy Amazon Amazon is looking to give grocery and warehouse retailers a run for their money with its newest Prime membership benefit — Prime members can now save 10 cents per gallon at approximately 7,000 BP , Amoco and AM/PM gas stations across the U.S.

Merchant Services 261

Merchant Services Fulfillment Shipping Jewelry 261

Retail Bound

MARCH 20, 2025

But Kickstarter fulfillment is where many projects run into trouble. If you approach your campaign with a well-planned fulfillment strategy, it will be much easier to keep backers happy, ward off unexpected costs, and set the stage for long-term success. People dont pay much attention to fulfillment when it goes well.

Fulfillment 66

Fulfillment Shipping Planning Accounting 66

Retail Focus

FEBRUARY 1, 2025

Renowned men’s personal care brand, Dr Squatch has achieved international success leading on from its partnership with J&J Global Fulfilment. Thanks to J&Js network of global fulfilment centres, orders are delivered efficiently and timely, with international customers receiving orders 88% quicker.

Fulfillment 148

Fulfillment Customer Retention Shipping Management 148

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

NOVEMBER 28, 2022

While digital penetration is nowhere near the highs it reached during the pandemic, when online accounted for approximately 40% of sales, according to Macy’s CEO Jeff Gennette, ecommerce is continuing its pre-pandemic growth trend with digital penetration this year at 33% , up from 25% in 2019. .

Fulfillment 264

Fulfillment Shipping Accounting ATS 264

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. A second store at another Westgate property is slated to follow later in 2025. Shaw: Its going to be very similar to what were doing on ships.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

MAY 3, 2021

Then Onfleet will purchase carbon offsets at $8 per metric ton , with $4 paid by the shipper and $4 paid by Onfleet. They can trumpet their sustainability efforts by displaying a banner on their shipping detail pages, assuring their customers that their deliveries are carbon neutral.

Shipping 342

Shipping ATS Fulfillment Consumer 342

Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023.

Fulfillment 278

Fulfillment Checkout Shipping Location 278

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. The apps store mode also has become a great save-the-sale tactic, said Walker.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

AUGUST 18, 2023

TikTok is continuing to build out its commerce-related services with the launch of ecommerce fulfillment for companies in the UK selling via TikTok Shop. Now the UK also will be the first market for the company’s new logistics program, called Fulfilled by TikTok (FBT). cubic liters per shipment. 1, 2023, multiple sources report.

Merchant Services 241

Merchant Services Fulfillment Shipping Shopping 241

Retail TouchPoints

JANUARY 14, 2022

Notably, the highest spending levels came at the beginning and end of the season. In the final weeks leading up to Christmas and post-Christmas, we saw digital sales spike again,” said Rob Garf, VP and GM of Retail at Salesforce in an interview with Retail TouchPoints. “ trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. Reducing the costs of online fulfillment and returns will be a key focus in doing so. billion in 2023 — accounting for 8.5%

Shipping 280

Shipping Drop-Shipping Returns Comparison Shopping 280

Inside Retail

MARCH 2, 2025

Local Australian brands, burdened by higher production costs and slower logistics, find it increasingly difficult to compete at the same speed. Smart warehousing and automation technologies offer a path forward, enabling local brands to streamline operations, reduce delays, and improve fulfilment speed.

Fashion 237

Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

OCTOBER 31, 2024

Secondhand wedding, bridesmaid and special occasion dresses, along with accessories, will be available through a curated, dedicated online storefront at 40% to 50% savings. Arrive Recommerce will be responsible for receiving and inspecting inventory, assigning value and shipping items directly to customers.

Finance 288

Finance Accessories Shipping Planning 288

Retail TouchPoints

JANUARY 2, 2025

These platforms have revolutionized the way consumers shop, offering convenience, variety and competitive pricing at the click of a button. They are willing to pay a premium for fast shipping, instant access to products and seamless shopping experiences. Low-cost retail has officially arrived, and its pockets are incredibly deep.

Consumer 289

Consumer Shipping Shopping Marketing 289

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. The majority of products offered are priced at $10 or less, with some as low as $1. It will be available to U.S.

Drop-Shipping 284

Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 331

Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Third-party grocery delivery accounted for the bulk of these sales (46%), although pickup orders (40%) and ship-to-home channels (14%) also saw significant growth.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279