Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

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Location Fulfillment Planning Management 147

Inside Retail

OCTOBER 13, 2024

However, at last week’s Delivering the Future event in Nashville, Tennessee, the retail giant announced major plans to combine choice and convenience for its customers. The way we see it: It’s still Day 1,” stated Tony Hoggett, senior vice president of worldwide grocery stores at Amazon. asked Varadarajan.

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Planning Supermarket Fulfillment Shopping 245

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Currently, more than 250 drones operate across 73 locations in nine countries. The drones also will provide employees with real-time data so they can take immediate action on key tasks.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. This is one situation you want to avoid at all costs. And don’t forget that they need to sell stuff! Our respect.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

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Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

FEBRUARY 20, 2025

billion investment in omnichannel growth, the furniture retailer is planning seven new Plan and Order Point stores with pickup locations this year; the eighth store, in Santa Monica, Calif., The new Plan and Order Point stores will be located in Cherry Hill, Pa.; and in three California locations, in Thousand Oaks, Ontario and Colma.

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Planning Fulfillment Location Payment Services 214

Retail TouchPoints

DECEMBER 17, 2024

If your business has achieved this competence, youre benefitting from clear and hyper-current information on the location, quantity and availability of products across distribution centers and warehouses, as well as items in transit or sitting on store shelves.

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Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

MAY 20, 2024

It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. But the lack of a systematic approach to assortment and order prioritization meant that individual stores were shipping items to too many far-away locations. and Canada in 2023.

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Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

NOVEMBER 22, 2022

The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery. The space will allow the retailer to stage inventory, satisfy merchandise pickup and delivery and fulfill store-based and ecommerce orders.

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Fulfillment Payment Services Inventory Management Department Stores 288

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

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Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

NOVEMBER 6, 2024

Urban Areas at Higher Risk The problem of porch piracy is not uniform across the United States. By allowing customers to collect their packages from local Access Point locations, like UPS Stores or CVS, these services reduce the risk of theft and offer added convenience. Urban areas in particular are hotspots for this type of crime.

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Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

DECEMBER 12, 2024

The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers. Lowes said it will rely on major suppliers to execute fulfillment and delivery.

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Fulfillment Planning Location ATS 287

Retail TouchPoints

MARCH 20, 2025

Were continuing to invest in our nationwide physical store footprint, said Dave DeSerio, VP of Fuel and Convenience at Walmart U.S. Members of the Walmart+ loyalty program can save up to 10 cents per gallon when they fill up at Walmart fuel stations and at other participating fuel retailers. in a statement.

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Location Shopping ATS Store Operations 162

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

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Fulfillment Location Planning Shopping 262

Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Shein said it plans to hire more than 50 professionals to be based at the new location by the end of 2024, joining a growing U.S. will serve as a hub for Shein’s U.S.

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Fulfillment Social Commerce Apparel Customer Experience 264

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Want to find out more about how retailers are meeting omnichannel and fulfillment challenges?

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Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

MARCH 14, 2025

The 150,000-square-foot space, located within the District at Howell Mill shopping center in Atlantas Upper Westside neighborhood, will offer furniture, home dcor, housewares, appliances and home improvement essentials. will expedite deliveries. will expedite deliveries. overall through the end of 2024.

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Fulfillment Location Shopping ATS 165

Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023. As we open new clubs in new locations, we’ll continue to innovate so that our members shop and save whether in person or online,” said McLay.

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Fulfillment Checkout Shipping Location 278

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Unemployment is at 3.5% Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Fulfillment Shipping Supply Chain Management Consumer 278

Inside Retail

MARCH 2, 2025

Local Australian brands, burdened by higher production costs and slower logistics, find it increasingly difficult to compete at the same speed. Smart warehousing and automation technologies offer a path forward, enabling local brands to streamline operations, reduce delays, and improve fulfilment speed.

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Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

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Fulfillment Jewelry Fashion Management 264

Retail TouchPoints

OCTOBER 23, 2024

Prime Members Save on Gas, EV Charging Discounts Coming in 2025 Image courtesy Amazon Amazon is looking to give grocery and warehouse retailers a run for their money with its newest Prime membership benefit — Prime members can now save 10 cents per gallon at approximately 7,000 BP , Amoco and AM/PM gas stations across the U.S.

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Merchant Services Fulfillment Shipping Jewelry 261

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. This allowed us to really look into where people are and where they feel it’s convenient to be.

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Fulfillment Customer Experience Shopping Promotions 255

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. The third pillar of the new strategy will be simplifying and modernizing end-to-end operations.

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Location Department Stores Fulfillment Planning 278

Retail TouchPoints

APRIL 18, 2024

The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., Additionally, Eyebuydirect has partnered with a neighboring LensCrafters location, giving shoppers the opportunity to receive comprehensive eye exams conducted by certified opticians.

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Location Kiosk Returns Shopping 264

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

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Fulfillment Shopping Shipping Consumer 246

Retail TouchPoints

MAY 8, 2024

Goodwill Keystone Area has partnered with Reworld to offer no-cost electronics recycling at its 42 stores and donation center sites located across 22 central and southeastern Pennsylvania counties. The new program at Goodwill Keystone Area now [covers] approximately 45% of the Pennsylvania population.” “In

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Location Marketing ATS Customer Experience 288

Retail TouchPoints

MARCH 20, 2024

Lore himself even added $100 million to the funding pot to support Wonder’s top three priorities: Physical expansion: The company plans to reach 35 physical locations by the end of 2024 and 90 by the end of 2025. At the top of the list are two new food hall storefronts in Teterboro and Ledgewood, N.J.,

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Location Planning Promotions Customer Experience 312

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. That will help break through the noise.

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Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

OCTOBER 21, 2024

One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. That’s where behavioral signals and location intelligence become crucial. Another prevalent method is the abuse of chargeback systems.

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Returns Accounting Payment Services Location 278

Inside Retail

NOVEMBER 14, 2024

At no time of the year is there more pressure on retailers to get the customer journey right. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. That ensures you make the correct fulfilment and delivery decisions for every order.

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Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

NOVEMBER 1, 2024

with the opening of its first Texas store next month and plans for four more locations in the state. The new store, located at La Plaza in McAllen, Texas, will feature 37,000 square feet of selling space when it opens Dec. Irish apparel retailer Primark is continuing its brick-and-mortar expansion in the Southwest U.S.

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Apparel Location Planning ATS 278

Inside Retail

FEBRUARY 18, 2025

The Iconic CEO Jere Calmes stepped into the role in July 2023 with a vision to replicate the growth, operational efficiencies and opportunities he implemented at Lamoda Group, a leading online fashion and lifestyle platform of Russia and the Commonwealth of Independent States (CIS). Itll probably exist for quite a while.

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Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. Additionally, Q2 saw declines across the board at Wish, with revenues down 42% YoY to $78 million. and Canada.

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Location Drop-Shipping Shipping Returns 258

Retail TouchPoints

JANUARY 30, 2025

As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement. CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores.

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Checkout Customer Experience Fulfillment Consumer 227

Retail TouchPoints

NOVEMBER 13, 2024

The majority of products offered are priced at $10 or less, with some as low as $1. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” Amazon Haul has its own search, cart and checkout separate from Amazon’s.

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Drop-Shipping Checkout Shipping Returns 284