Remove ATS Remove Employee Engagement Remove Shipping
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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. This is likely because free shipping is no longer a competitive differentiator, but rather, an omnichannel standard. Be Transparent About Inventory Challenges .

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Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

According to recent research, the global warehouse automation market is estimated to grow at a CAGR of 14%, reaching $30 billion by 2026. Drones: Leveraging drones for shipping and delivery fulfillment came to attention when Amazon revealed their ‘Octocopter’ in 2013.

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The Top 5 Retail Remix Episodes of 2023

Retail TouchPoints

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more.

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Building Unity on a Remote International Team (wegginar)

LS Retail

How to implement a communication and diverse work culture that keeps international employees engaged? What tools and technology make it all work?

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How skydiving and ice baths help this CEO stay energised

Inside Retail

He has witnessed and helped shape the evolution of the industry around the rise of fast shipping, exceptional customer service, and the growing focus on sustainability. We gained customers’ trust through our legendary service, which is still unmatched to this day – one customer, one experience at a time.”

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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

Hyken

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. We have a ways to go in fulfilling our “Drive to 100,” and we know that we’ll have to work hard to remain at that level.

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Why businesses need to look beyond ROI to succeed in future: Martin Newman

Inside Retail

But in his keynote speech at last week’s Retail Fest conference on the Gold Coast, experienced retailer and customer-centricity expert Martin Newman told audience members that ROI alone isn’t enough to guarantee success in the future.

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