Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

AUGUST 27, 2024

In many cases, that’s due to a lack of awareness of the return on investment (ROI) of change management and how to measure it. Set Metrics at the Beginning of the Project You need to set and gain buy-in on the metrics you will track as part of the initial planning phase.

Management 250

Management Employee Engagement Returns Consumer 250

Retail TouchPoints

NOVEMBER 21, 2022

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

JUNE 27, 2022

They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. According to recent research, the global warehouse automation market is estimated to grow at a CAGR of 14%, reaching $30 billion by 2026.

Management 279

Management Fulfillment Drop-Shipping Employee Engagement 279

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. That made it the fastest-growing software application in human history. However, it quickly became clear that it wasn’t as simple as that.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Inside Retail

JULY 12, 2023

Without discounting the value of discussing problems you’re having at work with relevant superiors, meditation practices can do a lot to help you manage your stress in situations like these. You can find thousands of guided body scans online, and you can use this technique anywhere, including at work. Set a timer for two minutes.

Management 242

Management Returns Employee Engagement ATS 242

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Be Transparent About Inventory Challenges .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

FEBRUARY 15, 2022

Immediately following the lockdowns, many retail staff launched straight into peak trading season, which was amplified due to pent up demand and an exuberant return to physical retail spaces. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Inside Retail

APRIL 3, 2023

In tough economic times, business leaders are generally looking to rein in spending, so it’s understandable that they require a high return on investment before they give any capital expenditure the green light. Return on inspiration “As Peter Drucker, the great strategist said, ‘Culture eats strategy for breakfast.’

Returns 130

Returns Customer Experience Employee Engagement Management 130

Theatro

APRIL 25, 2022

The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

365 Retail

MARCH 27, 2025

As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. The full RTS 2025 conference agenda, including timings, stage locations and speaker bios, can be viewed at: [link] 2.

Payment Services 59

Payment Services Employee Engagement Social Commerce Returns 59

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 57

Payment Services Returns Employee Engagement Consumer 57

Inside Retail

JANUARY 12, 2023

If you’ve found yourself feeling a bit flat after returning to work (or outright hating your job) this year, you’re not alone. BackToWork is trending for Australia on Tik Tok, with plenty of users lamenting the return to the office. There’s nothing new about the return-to-work blues. Photo by cottonbro studio/Pexels , CC BY.

Returns 130

Returns Employee Engagement Management ATS 130

Inside Retail

NOVEMBER 1, 2021

Last year, 40-year-old Australian furniture retailer Freedom underwent a significant turnaround, which involved a major rebrand, a return to its design-led roots and a focus on omnichannel. It has been crazy and it’s been deeply satisfying, all at once. I want to replicate that at scale. Blaine Callard : It has been hectic.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

Inside Retail

JULY 7, 2022

Since reopening, there doesn’t seem to have been a significant return to retail. Being understaffed could have a significant monetary impact on businesses, but it’s not the only negative consequence at a time when retailer are already facing increasing macroeconomic challenge. People have chosen different paths,” she said.

Employee Engagement 130

Employee Engagement Marketing Management Returns 130

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Inside Retail

JANUARY 8, 2023

The technology took you years to devise, add two years to bring it to market, and you’re looking at half a decade of hard-fought radical innovation. Fortunately, looking at the future of in-house innovation, you may only need a matter of days. MI Academy’s award-winning HackGames is returning to Retail Week for a third year.

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience. The post Elevating Training and Onboarding Effectiveness for New Employees appeared first on Theatro.

Employee Engagement 93

Employee Engagement Returns Customer Experience Planning 93

Inside Retail

AUGUST 31, 2023

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Cisco Retail

MAY 17, 2022

empowering flexibility, choice, and inclusion for both employers and employees alike.” At Cisco, we’ve been ‘living hybrid’ for quite some time. At Cisco, we made our transition to remote work in just 10 days. Every one of our employees will conduct hybrid work no matter where they work. It’s a fine line to tread.

Employee Engagement 144

Employee Engagement Location Management Returns 144

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. Task Management. Education and Training.

Management 98

Management Payment Services Employee Engagement Store Operations 98

I Vend

DECEMBER 13, 2022

They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them. Increase employee engagement by 20-30%. Increase customer satisfaction by up to 20%. Increase sales conversion by 10-15%.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Cisco Retail

DECEMBER 15, 2021

Even better is trying your hand at performing some of their tasks, guided by their supervision and encouragement. That’s how the Cisco STEM Shadow Program works for scores of high school sophomore and junior students who have engaged in the 3- to 4-week summer program. The shadow program started at Cisco in 2009.

Employee Engagement 109

Employee Engagement Returns Marketing Management 109

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Thus, your customer experience team is the driving factor behind loyalty and returns in the long run. Using outside expertise to train your employees can help them succeed.

Customer Experience 66

Customer Experience Employee Engagement Returns Planning 66

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Build a sense of community with employees. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Hyken

APRIL 11, 2022

a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Josh Linkner) Professional athletes achieve at the highest levels by spending 90% of their time training and 10% of their time performing. It’s the experience that drives engagement. For just $8.99 by Josh Linkner.

Employee Engagement 55

Employee Engagement Customer Experience Returns Location 55

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. You have to wake up with the right attitude in order to do the job and excel at it.”

Employee Engagement 66

Employee Engagement Shipping Returns Customer Experience 66

Inside Retail

JULY 19, 2022

Resilience: we knew that resilience was at its lowest ever recorded in 2018, and since the pandemic, 85 per cent of people have said that their wellbeing and resilience have got worse. This is why the battle to get people to return to the office is going to be so hard-fought and so highly questioned. We all know it’s there.

Returns 130

Returns Employee Engagement Marketing Planning 130

Wiser

NOVEMBER 13, 2023

Employee Testimonials: Authentic testimonials from employees about their experiences can serve as powerful advocacy tools. Participation in Industry Events: Employees representing the company at industry events or conferences can boost the company’s profile and reach.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. When looking at your sales process, it’s easy to lose sight of each individual step. 2: Automate as Much as Possible.

Employee Engagement 148

Employee Engagement Consumer Target Market Management 148

Inside Retail

NOVEMBER 13, 2023

So, how can leaders foster a culture to promote tenure and engagement and, if we are lucky, capture the gift of employee loyalty? Know your workforce At the end of 2021, the rate of resignations in the US was the highest in 21 years. Pain points and trust Your employees are combatting stratospheric costs of living.

Promotions 130

Promotions Employee Engagement Returns Marketing 130

Inside Retail

JULY 13, 2023

Wellbeing-aligned benefits Everyone’s needs are different, so services and benefits should be adaptable to their unique needs at various life stages, and effectively curtail stress and anxiety. Subsidising psychological services or specific medications could be beneficial for some employees.

Promotions 130

Promotions Returns Employee Engagement Management 130

365 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. You have to wake up with the right attitude in order to do the job and excel at it.”

Employee Engagement 58

Employee Engagement Shipping Returns Customer Experience 58

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Accounting Location 52