Retail TouchPoints

SEPTEMBER 2, 2024

However you look at it, healthy people are at the center of any successful sustainability plan. This makes investing in employee wellness an easy choice. Employee wellness has many components, but a foundational element is a solid economic base. At Bragg, we address this on multiple levels.

Planning 244

Planning Employee Engagement Promotions ATS 244

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. Over the last five years, if not more, a broad acceptance and normalisation of piercing [has occurred], and there are several players globally that are looking at the space,” Friis said. “If I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Wiser

JULY 11, 2022

A retail strategy is the process that retailers use to promote their products or services in order to build awareness and generate sales. Tools like promotions, deals, and sales are a good way to keep shoppers coming back to your business, but losing customers is just as easy. 4: Build and Maintain Employee Engagement.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. Employee Experience + Customer Experience = Brand Experience.

Customer Experience 259

Customer Experience Employee Engagement Promotions Outdoor 259

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 237

Employee Engagement Management Promotions Location 237

Retail TouchPoints

MARCH 3, 2023

To top that off, differentiation approaches in retail that have been around for ages, such as unique inventory or strategic pricing and promotions, can now be easily imitated. Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. leveraging owned and gathered customer data.

Consumer 217

Consumer Customer Experience Fulfillment Employee Engagement 217

Theatro

JUNE 11, 2024

Here we take a look at The Container Store efficiency and success. We consistently produce 80% net promoter scores…supported by Theatro.” Employee Engagement: Easier access to information and improved communication has reduced turnover rates.

Employee Engagement 95

Employee Engagement Management Promotions Customer Experience 95

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room.

Payment Services 246

Payment Services Checkout Supply Chain Management Customer Experience 246

Wiser

NOVEMBER 13, 2023

It entails consistent communication of the company’s values and mission to the associates, nurturing a positive work environment that evokes enthusiasm for the store, and recognizing their efforts in promoting the brand. When implemented strategically, employee advocacy can be a game-changer in the retail industry.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Retail Focus

JUNE 21, 2023

Asda has also unveiled a major shake-up, which will put 300 roles at risk and reduce the pay of more than 4,000 night workers. Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones. David Rogers, Vice-President of Sales (EMEA) at WorkJam.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 73

Customer Experience Employee Engagement Management Fulfillment 73

Theatro

JUNE 19, 2023

Enhancing Customer Experience with In-Store Communication At the heart of any successful retail business lies exceptional customer service. By sharing information about product availability, promotions, and customer preferences, associates can ensure that every customer interaction is knowledgeable, efficient, and satisfying.

Employee Engagement 82

Employee Engagement Visual Merchandising Customer Experience Promotions 82

Inside Retail

SEPTEMBER 30, 2022

Let’s look at a couple of examples. The character of a manager shapes the attitudes and reactions of employees. In this environment, perhaps we need to go beyond skills and look at the character of the people in our organisation. Interestingly, this same model shows that the character of the manager affects trust.

Management 130

Management Employee Engagement Promotions ATS 130

Inside Retail

JUNE 8, 2023

First, we readjusted our sight on entitlement and self-promotion, and now office gossip is in the spotlight as the workplace’s latest ally. It comes at a cost, though. per cent job mobility, the highest rate since 2012, with the share of mobility, highest for professionals, at 22 per cent. The year ending February 2022, saw 9.5

Employee Engagement 130

Employee Engagement Promotions ATS 130

Indigo 9 Digital

MARCH 17, 2022

Jon Basalone, President of Stores at Trader Joe’s in 2019 said : “ we’ve been around for over 50 years, and we’ve never had layoffs. With a little more than 10% of Trader Joe’s employees being with the company for 10 years or longer Trader Joe’s knows what it takes to attract an retain talent. Trader Joe’s pays its employees well.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Theatro

NOVEMBER 28, 2024

Current trends indicate that while 80% of GENAI projects were initiated this year, most are at risk of failing due to the hype surrounding the technology and a lack of clear understanding regarding effective use cases and implementation strategies. Employees were not only more productive but also felt more valued and capable in their roles.

Employee Engagement 52

Employee Engagement Inventory Management Management Store Operations 52

Cisco Retail

FEBRUARY 10, 2022

It empowers employees to work onsite, offsite, and move between locations with uniform access to all the business tools and resources in a highly secure, compliant and efficient manner thus promoting inclusiveness, engagement, and well-being for all employees while driving employee performance, business productivity and talent retention.

Employee Engagement 136

Employee Engagement Promotions Management Location 136

Hyken

AUGUST 14, 2023

Before promoting to the world, it’s important to share and celebrate what makes the product unique with employees. Ensuring employees are knowledgeable promotes consistency and helps avoid miscommunication or confusion. The marketing and promotion should be congruent with the actual experience the customer receives.”

Customer Experience 52

Customer Experience Marketing Employee Engagement Promotions 52

Inside Retail

AUGUST 31, 2023

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Retail Focus

DECEMBER 9, 2022

With employers still feeling the impact of the Great Resignation and broader labour shortages, YOOBIC Communities offers an important tool to create engagement and boost employee retention. According to Gallop’s State of The Global Workplace 2022 report, only 21% of workers are engaged at work.

Employee Engagement 130

Employee Engagement Fashion ATS Promotions 130

Inside Retail

NOVEMBER 13, 2023

When cost cutting comes into play, even with sentimentality, affection and attachment, loyalty to employees is rarely on the balance sheet. So, how can leaders foster a culture to promote tenure and engagement and, if we are lucky, capture the gift of employee loyalty? The global inflation rate peaked at 8.8

Promotions 130

Promotions Employee Engagement Returns Marketing 130

Theatro

OCTOBER 6, 2022

Yet, it is increasingly important given the findings from a McKinsey report that revealed that one out of five people in the United States works in the retail and hospitality sector, and at least half of frontline retail workers are thinking about quitting. This is why process automation is vital when seeking to impact employee engagement.

Employee Engagement 85

Employee Engagement Store Operations Promotions Management 85

Inside Retail

JULY 13, 2023

Wellbeing-aligned benefits Everyone’s needs are different, so services and benefits should be adaptable to their unique needs at various life stages, and effectively curtail stress and anxiety. Subsidising psychological services or specific medications could be beneficial for some employees.

Promotions 130

Promotions Returns Employee Engagement Management 130

Mass Relators

MAY 31, 2022

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

365 Retail

SEPTEMBER 17, 2023

From implementing an advanced Point of Sale (POS) system that integrates seamlessly with your inventory management, to employing AI technology for personalised marketing, the digital tools at your disposal are diverse. By understanding peak shopping times, you can adjust staffing levels accordingly.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

365 Retail

JULY 5, 2023

In the fast-paced world of retail, a well-designed and comfortable employee area can significantly impact staff productivity and job satisfaction. Creating a cosy and functional space for your employees promotes their well-being and enhances teamwork and morale.

Promotions 52

Promotions Employee Engagement Accessories Shopping 52

Hyken

DECEMBER 3, 2021

Prior to my arrival at XGS, the company had trained its focus on the flooring space and had kicked off an ambitious growth phase. . Through a variety of surveys and feedback forums, XGS realized that we had some work to do to create an internal culture that drove employee engagement and satisfaction. Voice of Customer.

Customer Experience 122

Customer Experience Drop-Shipping Employee Engagement Accounting 122

A1 Retail

SEPTEMBER 13, 2021

Una O’Reilly, Group Director of Employee Engagement and Director of Human Resources UK/Italy at URW said : “We are extremely proud of the people focussed policies, practices and initiatives we’ve put in place to create a supportive culture for all our employees.

Employee Engagement 40

Employee Engagement Promotions Management ATS 40

Wiser

SEPTEMBER 27, 2023

In summary, respecting and ensuring the anonymity and confidentiality of survey respondents is at the heart of ethical and effective survey design. ” This question measures the Net Promoter Score (NPS), an important metric for customer loyalty. “Would you recommend our product/service to a friend or colleague?”

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Cisco Retail

DECEMBER 15, 2021

Even better is trying your hand at performing some of their tasks, guided by their supervision and encouragement. That’s how the Cisco STEM Shadow Program works for scores of high school sophomore and junior students who have engaged in the 3- to 4-week summer program. The shadow program started at Cisco in 2009.

Employee Engagement 111

Employee Engagement Returns Marketing Management 111

Retail TouchPoints

AUGUST 15, 2022

Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Be Transparent About Inventory Challenges .

Drop-Shipping 192

Drop-Shipping Shipping Outdoor Customer Retention 192

Wiser

MARCH 22, 2022

The goal for your brand is to be there to influence consumers at those key moments in the decision-making process and sway them toward your own products. Creating displays that coincide with seasonal events or holidays can also increase your visibility if your product is more frequently bought at specific times of the year.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Customer emails (for onboarding, promotions, and the like). 2: Automate as Much as Possible. Sales data collection. 3: Know Your Flaws.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

Hyken

MAY 4, 2023

With so many consumers moving their contact methods to chat and email-based tools, it’s important for customer service professionals to have the best tools at their disposal. Net Promoter Score (NPS) Net Promoter Score (NPS) measures customer loyalty and satisfaction.

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

Hyken

JUNE 25, 2021

She writes about how leaders can lead by example and model the change that they wish to see from their employees. Back in 2019, I enjoyed spending a few days in Vegas, speaking and networking at Fiserv’s annual client Forum. Instead, he just showed up at the dealership every day in a suit. So, he didn’t say anything.

Customer Experience 102

Customer Experience Promotions Employee Engagement ATS 102

Storis

MARCH 11, 2024

I am pleased to share this three-part series on our proven process for ERP software implementations tailored specifically for the home furnishings retail industry and how STORIS promotes success. Defining an Implementation Project Plan A tried-and-true project plan is at the heart of every successful ERP implementation.

Home Furnishings 52

Home Furnishings Management Accounting Planning 52

Clover - Retail

MARCH 29, 2024

What sales volume do you expect at specific times, and how fast do you want to be able to serve customers? How many people, in which number of positions, do you need on the floor at one time? Once you start hiring, you can also create an employee referral program to encourage your staff to refer their contacts.

Planning 52

Planning Employee Engagement Inventory Management Point of Sale 52