Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty.

Employee Engagement 243

Employee Engagement Management Point of Sale Planning 243

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

Employee Engagement 263

Employee Engagement Store Operations Consumer Management 263

Retail Focus

JUNE 21, 2023

Supermarkets have led the way in cutting costs with Tesco announcing plans to reduce its headcount by 2,000 in a restructure. Asda has also unveiled a major shake-up, which will put 300 roles at risk and reduce the pay of more than 4,000 night workers. Starbucks has also revealed plans to open 100 new stores across the UK in 2023.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Retail TouchPoints

MAY 17, 2023

To support the well-being of their employees, businesses should also consider providing benefits such as health insurance and wellness programs. Additionally, offering retirement planning can help employees prepare for their later years, while age-friendly workplace policies can make the elderly workforce feel appreciated and valued.

Returns 294

Returns Employee Engagement Management Marketing 294

Inside Retail

JANUARY 8, 2023

“Our mission to provide easy access to healthier eating choices for Australian employees continues to gain important momentum as we reach this incredible milestone,” said Karla Borland, CEO at Morsl. The company now offer coffee, hot beverages, pantry services, vending, catering, and employee engagement events.

Marketing 130

Marketing Employee Engagement Checkout Planning 130

Retail TouchPoints

AUGUST 27, 2024

Set Metrics at the Beginning of the Project You need to set and gain buy-in on the metrics you will track as part of the initial planning phase. Measure Over Time Ensure that you are collecting and analyzing data from your different stakeholders at various stages of the project.

Management 190

Management Employee Engagement Returns Consumer 190

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 241

Finance Employee Engagement Supermarket Management 241

Inside Retail

DECEMBER 19, 2021

To avoid the productivity pitfall, managers need to be planning for resilience. How happy are your employees, and how likely are they to stay with you in the long term? How far in advance are you creating hiring plans, in the event key employees leave your organisation? Plan for every situation.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Inside Retail

JANUARY 26, 2023

Employee retention tips: 10 brilliant HR secrets revealed 1. Understand what impacts your business and plan tactics This can be external factors such as technology or employee expectations, as well as internal influencers. For instance, being stuck in daily operations, or high employee turnover.

Employee Engagement 130

Employee Engagement Planning Target Market Advertising 130

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 249

Employee Engagement Management Promotions Location 249

Retail TouchPoints

MARCH 21, 2022

Many of these experiences are already coming to life at big box retailers, which are offering services like checkout-free contactless payment options, AR immersive experiences and self-checkouts. He has an active role in the hiring and staff development process for front-line through Director-level employees.

Payment Services 253

Payment Services Checkout Supply Chain Management Customer Experience 253

Theatro

JUNE 11, 2024

Here we take a look at The Container Store efficiency and success. Employee Engagement: Easier access to information and improved communication has reduced turnover rates. Efficient Management: Remote communication tools allow seamless coordination between the management and store teams.

Employee Engagement 87

Employee Engagement Management Promotions Customer Experience 87

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more.

Advertising 235

Advertising Store Operations Merchant Services Wholesale 235

Retail TouchPoints

DECEMBER 28, 2022

According to recent research, the global warehouse automation market is estimated to grow at a CAGR of 14%, reaching $30 billion by 2026. The goal is to build connected, streamlined operations that allow more work to be done in a shorter amount of time. Anshuman Agarwal is a seasoned leader in the ecommerce and retail technology industry.

Management 266

Management Fulfillment Drop-Shipping Employee Engagement 266

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. 2 The research identified six guiding principles that retailers can apply in strategically planning for and managing the potential long-term effects of Covid.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Rain Pros

JANUARY 1, 2023

We work in fast-paced business environments where employees must perform at maximum productivity, race against strict deadlines, and find the time to complete a list of daily duties every single day. So how do you increase engagement at the workplace? Here are 10 team building activities that will help you achieve it: 1.

ATS 52

ATS Employee Engagement Outdoor Location 52

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

Employee Engagement 100

Employee Engagement Customer Experience Management Location 100

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. It is the basic which every boss should be able to afford, at least in today’s working environment. Using outside expertise to train your employees can help them succeed.

Customer Experience 67

Customer Experience Employee Engagement Returns Planning 67

365 Retail

FEBRUARY 28, 2024

per cent) and lowest in head office roles at 1.5 By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? So, if you’re wanting to interact with a large deskless workforce like store workers, you should look at harnessing survey technology that can gather largescale feedback.

Kiosk 104

Kiosk Employee Engagement Management Accounting 104

Inside Retail

JANUARY 28, 2024

American fast-food chain Chipotle made headlines last Wednesday when it announced it would be providing updated benefits for its approximately 110,000 employees and the upcoming surge of workers it is planning to hire this year.

Payment Services 130

Payment Services Planning Finance Apparel 130

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 108

Employee Engagement Customer Experience Management Location 108

Mass Relators

OCTOBER 14, 2023

. — LaTanya Langley has been appointed to the newly created post of chief people and legal officer at Edgewell Personal Care Co., Her appointment and the establishment of the new position comes with the planned departure of chief human resources officer John Hill. effective November 6.

Employee Engagement 52

Employee Engagement Planning Management Marketing 52

Inside Retail

MAY 3, 2022

At the same time, it’s not just how we work that’s shifted, but working relationships, too. Additionally, HR software firm Motivosity found that two-thirds of employees surveyed said the pandemic had negatively affected their working relationship with their boss. We see this at play in the animal kingdom as well.

Employee Engagement 130

Employee Engagement ATS Planning Management 130

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience. The post Elevating Training and Onboarding Effectiveness for New Employees appeared first on Theatro.

Employee Engagement 97

Employee Engagement Returns Customer Experience Planning 97

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Retail TouchPoints

JUNE 27, 2022

So what’s the plan? They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well.

Advertising 258

Advertising Employee Engagement Consumer Marketing 258

Retail TouchPoints

JANUARY 14, 2021

This environmentally friendly fuel source has been proven to reduce greenhouse gas emissions by at least 70% versus diesel. You may be surprised at the sustainability efficiencies you can achieve by switching to new tech. This year we’ve also enhanced our demand planning capabilities through Manhattan’s DFIO software.

Supply Chain Management 192

Supply Chain Management Finance Employee Engagement Management 192

Inside Retail

AUGUST 31, 2023

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

I Vend

DECEMBER 13, 2022

They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them. Increase employee engagement by 20-30%. Increase customer satisfaction by up to 20%. Increase sales conversion by 10-15%.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Mass Relators

MARCH 31, 2024

. — Dollar General has promoted 18 executives to new roles at the company. Throughout her 12-year tenure at DG, Allen has led the Company’s strategy to attract and retain talent across her numerous HR roles, including organizational development, talent acquisition, corporate HR and retail HR.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

AUGUST 15, 2022

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Agility is key in this volatile era and having all hands on deck is key to developing proactive response plans. Moreover, companies should explore different ways to drive product awareness and engagement.

Drop-Shipping 204

Drop-Shipping Shipping Outdoor Customer Retention 204

365 Retail

SEPTEMBER 17, 2023

From implementing an advanced Point of Sale (POS) system that integrates seamlessly with your inventory management, to employing AI technology for personalised marketing, the digital tools at your disposal are diverse. Engagement goes beyond simply keeping employees happy.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Cisco Retail

FEBRUARY 23, 2022

Moore is a Director of Government Affairs at Cisco and leads Cisco’s social justice advocacy with federal policymakers for Action 1, Influence Ecosystem. Since then, Cisco unveiled a comprehensive Social Justice framework to confront racism and discrimination and increase diversity in our workplace and beyond.

Promotions 105

Promotions Employee Engagement Accounting Planning 105

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Storis

MARCH 11, 2024

In today’s rapidly evolving technology landscape, retail businesses are realizing the need for modern Enterprise Resource Planning (ERP) systems to streamline operations, enhance efficiency, drive growth, and increase extensibility. Empowering Change At STORIS, we believe in empowering change, not merely managing it.

Home Furnishings 52

Home Furnishings Management Accounting Planning 52

Retail TouchPoints

MAY 28, 2020

As partner and organizational expert at Kearney , John Kurtz has been studying both the actions leaders take as well as how their personality attributes trickle down to impact the values and culture of the business. Doing so also builds skills in planning for the future among its key people.

Planning 143

Planning Employee Engagement Consumer Customer Experience 143