Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Now, at the flip of a switch or during different times of the day, content can be rotated, updated or swapped. This information is now actionable and available at a retailer’s fingertips. Did the display or product evoke an emotion?

Kiosk 249

Kiosk Advertising Consumer Employee Engagement 249

Inside Retail

JANUARY 18, 2023

Now, he is an author and consultant at Conspiracy of Love, where he helps Fortune 500 leaders use purpose to motivate employees, delight customers and drive business success. BJ: Ultimately, if you look at it from an organisational standpoint, everything starts at the top. We always say purpose starts inside out.

Marketing 130

Marketing Employee Engagement Consumer ATS 130

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. The other opportunity is taking SkinKandy’s team of experiential piercers with safety, compliance and technical expertise to a mass-market retail environment. “I The company is going through what CEO Dain Friis describes as a “v ery rapid expansion ”. “We’ve

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Hyken

AUGUST 14, 2023

Plus, Shep and Barry discuss how engaging one employee at a time can be more effective than mass engagement. The marketing and promotion should be congruent with the actual experience the customer receives.” ” About: Barry LaBov is the founder of LABOV Marketing and Training in Fort Wayne, Indiana.

Customer Experience 52

Customer Experience Marketing Employee Engagement Promotions 52

Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI enhances the frontline workforce experience with a discreet, in-ear conversational voice interface, seamlessly integrating the power of Generative AI without the need to look down at a handheld device. competitive market. Theatro GEN iusAI combines two powerful components: Theatro IQ and Theatro GEN flows.

Employee Engagement 85

Employee Engagement Customer Experience Location Management 85

Wiser

JULY 11, 2022

This can be done in many ways, including both paid and organically generated marketing advertisements. Your business can lose favor with shoppers because of things like product quality, negatively perceived brand image, or impersonal/cold marketing. Employee Turnover. 1: Identify Your Target Market.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Retail TouchPoints

MAY 17, 2023

The economic fallout from the pandemic has had a profound impact on the labor market and society. Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors. According to the U.S. in February 2020.

Returns 293

Returns Employee Engagement Management Marketing 293

Inside Retail

AUGUST 14, 2023

Price and value are at the forefront of everyone’s minds. Too often CX is viewed in a vacuum, created by the marketing and customer teams to reflect the unique ways your brand delivers. Translation to those at the coalface can be lacking. How do you currently communicate your CX to your employees?

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

NOVEMBER 16, 2023

However, there are other, more impactful steps brands can take to grow their market share across the healthy eating and wellness sector. The Opportunity for Healthy Private-Label Ranges While we have seen the offerings of private-label brands evolve, most need to catch up from a branding and marketing perspective.

Employee Engagement 236

Employee Engagement Consumer Marketing ATS 236

Inside Retail

JUNE 15, 2023

The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager. The second, Gallup, told that 50 per cent of Americans have left a job to “get away from their manager at some point in their career.” ” When I look at those stats, I’m not surprised.

Management 130

Management Employee Engagement ATS Marketing 130

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

Advertising 233

Advertising Store Operations Merchant Services Wholesale 233

Theatro

NOVEMBER 21, 2024

Theatro is an established leader in innovative communication solutions, boosting operational efficiency and employee engagement. Its core product, a voice-controlled, hands-free mobile device, enables seamless team communication and connects employees to essential applications and data in real time. based private companies.

Telecommunications 80

Telecommunications Employee Engagement Customer Experience Marketing 80

Retail TouchPoints

JUNE 27, 2022

They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Challenges of Digital Marketing. For every $92 spent on marketing, only $1 is converted to a sale.

Advertising 256

Advertising Employee Engagement Consumer Marketing 256

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 146

Employee Engagement Customer Experience Returns ATS 146

Inside Retail

APRIL 26, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. We gained customers’ trust through our legendary service, which is still unmatched to this day – one customer, one experience at a time.”

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail TouchPoints

MAY 27, 2022

Consumers visiting brick-and-mortar stores, particularly those in the market for big-ticket items, want store associates both to help them understand exactly what they’re paying for and connect them with the model that fits their needs and budget. for associates at several large consumer electronics retailers.

Employee Engagement 258

Employee Engagement Point of Sale Consumer Management 258

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. SAP’s largest cloud addressable market. That made it the fastest-growing software application in human history. As Managing Director for SAP Labs U.S.

Employee Engagement 225

Employee Engagement Consumer Marketing Management 225

Retail TouchPoints

MARCH 3, 2023

Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. When executed well, these experiences enable businesses to differentiate themselves and gain a sustainable market advantage.

Consumer 226

Consumer Customer Experience Fulfillment Employee Engagement 226

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. They also know how to effectively serve shoppers because they understand the unique wants and needs of the market.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. Employee Experience + Customer Experience = Brand Experience.

Customer Experience 268

Customer Experience Employee Engagement Promotions Outdoor 268

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration.

Finance 239

Finance Employee Engagement Supermarket Management 239

Inside Retail

JULY 7, 2022

In markets as far apart as Australia, the US and Malaysia, there are more retail job openings than people willing to fill them, leading to stiff competition in the recruitment of staff. Currently, it is a candidate’s market. In a tight labour market, retaining staff is just as important as hiring new workers. “We

Employee Engagement 130

Employee Engagement Marketing Management Returns 130

Hyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. I saw this at my startup JustReachOut. It’s a common problem for any organization with separate departments, especially customer service, marketing, and sales. At JustReachOut, this led to customer confusion and frustration. .

Marketing 58

Marketing Customer Experience Employee Engagement Planning 58

Retail TouchPoints

MARCH 21, 2022

Many of these experiences are already coming to life at big box retailers, which are offering services like checkout-free contactless payment options, AR immersive experiences and self-checkouts. He has an active role in the hiring and staff development process for front-line through Director-level employees.

Payment Services 253

Payment Services Checkout Supply Chain Management Customer Experience 253

Inside Retail

JANUARY 26, 2023

Recruiting is marketing Recruitment is the fastest and most impactful way to change culture. Help shape recruitment with a marketing approach: Create an offer that describes the job plus business culture; If your business already has a ‘great culture’ how do you prove this? Avoid overstretching your team.

Employee Engagement 130

Employee Engagement Planning Target Market Advertising 130

Independent Retailer

MARCH 15, 2022

It might be the understatement of the century to say that market conditions have not been ideal or kind to many businesses over the past two years. Brick-and-mortar retail faced some of the harshest conditions in recent memory, and with so many bankruptcies and closures, some wonder whether there is a future at all for in-store shopping. .

Employee Engagement 74

Employee Engagement Shopping Marketing Location 74

Retail Focus

JANUARY 10, 2022

This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics. Rather than isolating data teams from the people who rely on their insights, a well-executed analytics platform uses design that puts people first to keep everyone updated at the same time.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

DECEMBER 28, 2022

The ever-changing retail market has made automation a necessity. According to recent research, the global warehouse automation market is estimated to grow at a CAGR of 14%, reaching $30 billion by 2026. However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force.

Management 266

Management Fulfillment Drop-Shipping Employee Engagement 266

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. Erkin Bek Koichumanov is the Product Marketing Manager at Intelogos.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Inside Retail

OCTOBER 5, 2022

The pandemic brought new workplace challenges to the fore, while employee concerns about mounting workloads, constant change and expectations about always being contactable outside work continue to rise. Research revealed that people worked longer hours at the start of the pandemic. Employee-choice market.

Planning 240

Planning Employee Engagement Marketing Management 240

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Drop-Shipping 202

Drop-Shipping Shipping Outdoor Customer Retention 202

Inside Retail

JANUARY 8, 2023

The technology took you years to devise, add two years to bring it to market, and you’re looking at half a decade of hard-fought radical innovation. Fortunately, looking at the future of in-house innovation, you may only need a matter of days. Spending years working on an innovation before it hits the market is risky business.

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Inside Retail

AUGUST 23, 2021

Retail veteran David Briskin has enjoyed a long, successful career in Australian fashion, from founding accessories brand Mimco to being at the helm of Sass & Bide for several years and chairing the Melbourne Fashion Festival. Now, he’s a director at menswear label MJ Bale and a board member at not-for-profit Thread Together.

Fashion 246

Fashion Wholesale Marketing Accessories 246

Inside Retail

NOVEMBER 14, 2022

After all the events that have reshaped our employment landscape, the conundrum of the employment market continues. Our ageing population is exiting the workforce at accelerated rates. Real wages are expected to pick up some, as the consumer price index (CPI) is projected to trend at 3.5 Purpose at work .

Employee Engagement 130

Employee Engagement Management Consumer ATS 130

Theatro

MAY 4, 2022

Two small team retailers hold onto large shares of the retail market for the second year in a row. Pharmacies, CVS, and Walgreens which collectively share 9.47% of the retail market, landed in the top 10 alongside retail giants, Walmart (12.67%), Amazon (10.4%), and Costco (4.65%), respectively.

Employee Engagement 75

Employee Engagement Specialty Retailers Retail Marketing Marketing 75

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. It is the basic which every boss should be able to afford, at least in today’s working environment. Using outside expertise to train your employees can help them succeed.

Customer Experience 67

Customer Experience Employee Engagement Returns Planning 67