Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years. Canada and Europe over the next three years.

Employee Engagement 298

Employee Engagement Checkout Store Operations Fulfillment 298

Small Biz Trends

JUNE 30, 2022

. “We want to bring multiple forms of communication into the same place by unifying a user’s communication styles,” says Rakeeb Rafeek, Zoho lead product marketing manager for Zoho Workplace apps. Zoho Workplace features apps to enhance email, document management, presentations, chats and more. Device Management.

Employee Engagement 98

Employee Engagement Promotions Management Planning 98

A1 Retail

DECEMBER 18, 2024

By Charlie Sampson, Director of Leadership Development at employee engagement consultancy scarlettabbott Theres nothing like Christmas in retail. Manic, magical, and mince pie-fuelled, its a challenging period for employees and team leaders in the industry that makes Christmas happen. Well, nows your chance.

Employee Engagement 104

Employee Engagement Management Returns Shopping 104

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. A lot of companies are looking to do more with less via productivity tools like task management, communication tools, etc.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Inside Retail

JUNE 15, 2023

In that same year, two major surveys reported the pivotal role that managers play in making that resignation rate a reality. The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager. ” When I look at those stats, I’m not surprised.

Management 130

Management Employee Engagement ATS Marketing 130

Inside Retail

SEPTEMBER 30, 2022

The importance of a healthy culture in organisations initially focused on managing risk and workplace health and safety. These changes mean that the people skills of managers within organisations are more important than ever. Let’s look at a couple of examples. It doesn’t stop there.

Management 130

Management Employee Engagement Promotions ATS 130

Retail TouchPoints

AUGUST 4, 2021

To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale. Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we?

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

365 Retail

MARCH 29, 2025

As British retail and hospitality businesses face significant wage and tax rises, many firmsrecognise the need to improve labour productivity and employee engagement, prompting a growing need for investments in Artificial Intelligence (AI) according to the latest research from Legion Technologies , an innovator in workforce management (WFM).

Employee Engagement 59

Employee Engagement Management Consumer ATS 59

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Retail TouchPoints

AUGUST 27, 2024

But while most leaders readily accept that they need to spend money on things like system configurations, vendor contracts and project managers to oversee product rollouts, they’re often hesitant to invest in the change management resources required to accelerate transformation and ensure adoption.

Management 250

Management Employee Engagement Returns Consumer 250

Retail TouchPoints

DECEMBER 10, 2024

The diverse needs of retail employees with some seeking mental health support and stress management and others needing help with physical strain can make it difficult to find a one-size-fits-all solution. Instead, a personalized approach is needed to connect each employee with the right wellness resources.

Employee Engagement 277

Employee Engagement Planning Management Returns 277

Retail TouchPoints

NOVEMBER 21, 2022

Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%). Jordan Ekers is SVP Business Development at Axonify. Training must also be an equitable experience.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

MAY 17, 2023

To maintain inclusivity, managers in multigenerational workforces should anticipate the diverse needs of all employees — from Gen Z to Baby Boomers. Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors.

Returns 306

Returns Employee Engagement Management Marketing 306

Retail TouchPoints

SEPTEMBER 2, 2024

However you look at it, healthy people are at the center of any successful sustainability plan. This makes investing in employee wellness an easy choice. Employee wellness has many components, but a foundational element is a solid economic base. At Bragg, we address this on multiple levels.

Planning 278

Planning Employee Engagement Promotions ATS 278

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 98

Management Payment Services Employee Engagement Store Operations 98

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. Over the last five years, if not more, a broad acceptance and normalisation of piercing [has occurred], and there are several players globally that are looking at the space,” Friis said. “If I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

MAY 27, 2022

A pilot program at a European retailer tested a game focused on a specific product knowledge area strategically chosen to sell new Bosch and Siemens high-end washing machines. for associates at several large consumer electronics retailers. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Inside Retail

JUNE 24, 2021

This is a concern that Roubler founder Andrew Northcott set out to resolve after experiencing the challenges of managing complex workforces first-hand. System administrators receive a notification as the award changes, and can roll out the update at the click of a button.

Employee Engagement 238

Employee Engagement Management ATS 238

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

JANUARY 14, 2021

This environmentally friendly fuel source has been proven to reduce greenhouse gas emissions by at least 70% versus diesel. When’s the last time you took an inventory of your supply chain management technologies? You may be surprised at the sustainability efficiencies you can achieve by switching to new tech.

Supply Chain Management 256

Supply Chain Management Finance Employee Engagement Management 256

Inside Retail

JULY 3, 2024

Employee engagement is the holy grail that almost all employers are searching for in order to have a more productive workforce, deliver meaningful outcomes, create a happier workplace and, as a result, deliver a better bottom line. Take any change management framework, such as Kotter, ADKAR or Kübler-Ross.

Employee Engagement 130

Employee Engagement Accounting Management Shipping 130

Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI enhances the frontline workforce experience with a discreet, in-ear conversational voice interface, seamlessly integrating the power of Generative AI without the need to look down at a handheld device. Theatro GEN iusAI combines two powerful components: Theatro IQ and Theatro GEN flows.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Inside Retail

MAY 23, 2024

This retailer, once celebrated, found itself mired in controversy over issues like dishonesty and poor customer service and staff management. This serves as a stark reminder that maintaining focus on Invisible PR is crucial for staying at the forefront of the retail industry.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Inside Retail

MAY 18, 2022

This can cause confusion and make your initial engagement with the new setting challenging. I have met many people who are domestically successful and believe that the strategies they used to build relationships and negotiate business at home will work overseas. It almost never works.

Management 130

Management Target Market Marketing Employee Engagement 130

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. Employee Experience + Customer Experience = Brand Experience.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail Focus

JANUARY 10, 2022

This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics. Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. This allows employees to act promptly, encouraging them to become proactive and empowered participants in the datasphere.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. As Managing Director for SAP Labs U.S. That made it the fastest-growing software application in human history. SAP’s largest cloud addressable market.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Retailers are leveraging advanced media players and content management tools to make this possible. Now, at the flip of a switch or during different times of the day, content can be rotated, updated or swapped.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

NOVEMBER 4, 2020

To make the most of opportunities as it prepared its stores for reopening, Sephora focused on elevating field communications with its 12,000 retail associates, providing them with vital tools and timely information that would keep employees up-to-date and engaged across its 530 stores in the U.S. and Canada.

Beauty and Health 306

Beauty and Health Fulfillment Management Employee Engagement 306

Retail TouchPoints

JUNE 27, 2022

They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Inside Retail

OCTOBER 3, 2024

We all did it — every manager and leader — because the alternative was potentially no hires and no business. The employer-employee power shift arose, and with it, the dark side to all the perks and benefits. A muddle of values We have our corporate values, and ideally, employee values are in sync.

Employee Engagement 130

Employee Engagement Management Accounting ATS 130

Retail Focus

JUNE 21, 2023

Asda has also unveiled a major shake-up, which will put 300 roles at risk and reduce the pay of more than 4,000 night workers. Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones.

Employee Engagement 148

Employee Engagement Management Finance Supermarket 148