Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Many of these experiences are already coming to life at big box retailers, which are offering services like checkout-free contactless payment options, AR immersive experiences and self-checkouts.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Inside Retail

MAY 3, 2024

In the past 14 months, Australian piercing chain SkinKandy has opened 22 studios, bringing its current store count to 62, with another 10 locations set to open in the next three months. We’ve had a look at the opportunities within the market globally. I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

DECEMBER 28, 2022

According to recent research, the global warehouse automation market is estimated to grow at a CAGR of 14%, reaching $30 billion by 2026. The goal is to build connected, streamlined operations that allow more work to be done in a shorter amount of time.

Management 279

Management Fulfillment Drop-Shipping Employee Engagement 279

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Amid the Covid-19 pandemic, the business pivoted from the corporate to the industrial sector, and is now located in sites such as Amazon and Officeworks.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail Focus

JANUARY 10, 2022

This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics. Starbucks is a global leader in this respect, crunching disparate data streams such as location, demographics, nearby offices and colleges, to test the potential success of new stores.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

NOVEMBER 21, 2022

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

365 Retail

JUNE 9, 2021

Leyland SDM has grown to become one of the most recognisable and trusted decorating and DIY brands in the capital with stores in prominent locations across the city. YOOBIC gives us the capacity to drive our operations at scale by improving operational efficiency and communication across our network. Jennings concluded.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. That made it the fastest-growing software application in human history. However, it quickly became clear that it wasn’t as simple as that.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

NOVEMBER 4, 2020

To make the most of opportunities as it prepared its stores for reopening, Sephora focused on elevating field communications with its 12,000 retail associates, providing them with vital tools and timely information that would keep employees up-to-date and engaged across its 530 stores in the U.S. and Canada.

Beauty and Health 306

Beauty and Health Fulfillment Management Employee Engagement 306

A1 Retail

JUNE 9, 2021

Leyland SDM has grown to become one of the most recognisable and trusted decorating and DIY brands in the capital with stores in prominent locations across the city. YOOBIC gives us the capacity to drive our operations at scale by improving operational efficiency and communication across our network. Jennings concluded.

Employee Engagement 44

Employee Engagement Customer Experience Location Shopping 44

Theatro

APRIL 25, 2022

The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 92

Employee Engagement Fulfillment Customer Experience Management 92

Inside Retail

NOVEMBER 21, 2021

The Australian company, a subsidiary of the Emirates Group, operates a total of 39 restaurants, cafes and bars, many at airports. Emirates Leisure Retail identified that 2381 current and former employees were underpaid $4,722,350, plus $450,119 in superannuation, between 2014 and 2019. per cent and superannuation, to 1566 employees.

Payment Services 130

Payment Services Employee Engagement Location ATS 130

Cisco Retail

FEBRUARY 10, 2022

Hybrid Work in the context of financial services can be defined as an employee centric, business transformative approach that designs the work experience around and for the employee, wherever they are. A “Hybrid Work Powered” operating model for financial services firms should at the least have the following 5 characteristics : 1.

Employee Engagement 137

Employee Engagement Promotions Management Location 137

Independent Retailer

MARCH 15, 2022

Brick-and-mortar retail faced some of the harshest conditions in recent memory, and with so many bankruptcies and closures, some wonder whether there is a future at all for in-store shopping. . Hire Enthusiastic Employees to Encourage In-Store Shopping. It is equally important to retain exceptional employees.

Employee Engagement 97

Employee Engagement Shopping Marketing Location 97

Inside Retail

JUNE 8, 2023

At Foodpanda, inclusivity is embedded in all aspects of the employee experience. The experience starts from the moment a candidate applies for a role at Foodpanda,” Ingo Laubender, chief people officer at Foodpanda, told Inside Retail.

Employee Engagement 147

Employee Engagement Location ATS 147

VMS

DECEMBER 2, 2022

Most recently, Sliva served as chief people officer at Best Buy (Richfield, Minn.), where he was responsible for leading all employee engagement initiatives. sales across all customer touchpoints, including in-home consultations, Best Buy for Business, digital sales and nearly 1000 brick-and-mortar locations.

Sporting Goods 88

Sporting Goods Employee Engagement Outdoor Location 88

Cisco Retail

JULY 26, 2022

While traditional financial services has some built-in regulatory barriers that makes it harder to be completely disrupted, companies are still at risk of losing market share and market cap. AnyConnect – secure access to networks for any user, on any device, at any time, in any location. The need for speed.

Employee Engagement 144

Employee Engagement Marketing Location Consumer 144

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. Empower customer service agents with knowledge Empowering agents with the right information is key to helping them resolve customer inquiries at the first point of contact.

Employee Engagement 102

Employee Engagement Customer Experience Management Location 102

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. Task Management. Education and Training.

Management 98

Management Payment Services Employee Engagement Store Operations 98

Wiser

SEPTEMBER 20, 2022

Many shoppers are willing to go out of their way to shop at a store where they feel happy and comfortable. Capitalize on this ability at your brick-and-mortar locations. To do this, make sure your store has clear values, your employees engage in real conversations, and your advertisements are relatable and sincere.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Retail TouchPoints

MAY 28, 2020

As partner and organizational expert at Kearney , John Kurtz has been studying both the actions leaders take as well as how their personality attributes trickle down to impact the values and culture of the business. RTP: How do you believe the pandemic will shift what it means to be a good leader, if at all?

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

365 Retail

FEBRUARY 28, 2024

per cent) and lowest in head office roles at 1.5 By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? Not so when your workers are located across different stores and work shifts. The average turnover rate was 50.8

Kiosk 106

Kiosk Employee Engagement Management Accounting 106

Hyken

DECEMBER 3, 2021

Prior to my arrival at XGS, the company had trained its focus on the flooring space and had kicked off an ambitious growth phase. . Through a variety of surveys and feedback forums, XGS realized that we had some work to do to create an internal culture that drove employee engagement and satisfaction.

Customer Experience 123

Customer Experience Drop-Shipping Employee Engagement Accounting 123

365 Retail

MARCH 27, 2025

Taking place on 2nd and 3rd April at its new home at ExCeL London, RTS is set to welcome over 15,000 senior retail professionals for two days of insight, inspiration, and hands-on technology exploration. The full RTS 2025 conference agenda, including timings, stage locations and speaker bios, can be viewed at: [link] 2.

Payment Services 59

Payment Services Employee Engagement Social Commerce Returns 59

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Hyken

APRIL 11, 2022

a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Josh Linkner) Professional athletes achieve at the highest levels by spending 90% of their time training and 10% of their time performing. It’s the experience that drives engagement. For just $8.99 by Josh Linkner.

Employee Engagement 56

Employee Engagement Customer Experience Returns Location 56

Wiser

MARCH 22, 2022

The goal for your brand is to be there to influence consumers at those key moments in the decision-making process and sway them toward your own products. Not all customers make their way into brick-and-mortar locations anymore, which means every second they do spend in-store is more of an opportunity than ever before.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

Theatro

MAY 4, 2022

While Walmart and Amazon retained their positions at the top, in the 2022 edition of the RIS Top 100 Retailers , it is interesting to compare how the top 100 continue to innovate to meet customer demands and stay ahead of the competition. Dollar General (18 th ), in contrast, runs a very different kind of store model.

Employee Engagement 73

Employee Engagement Specialty Retailers Retail Marketing Marketing 73

Cisco Retail

DECEMBER 15, 2021

Even better is trying your hand at performing some of their tasks, guided by their supervision and encouragement. That’s how the Cisco STEM Shadow Program works for scores of high school sophomore and junior students who have engaged in the 3- to 4-week summer program. The shadow program started at Cisco in 2009.

Employee Engagement 111

Employee Engagement Returns Marketing Management 111

Rain Pros

JANUARY 1, 2023

We work in fast-paced business environments where employees must perform at maximum productivity, race against strict deadlines, and find the time to complete a list of daily duties every single day. So how do you increase engagement at the workplace? Here are 10 team building activities that will help you achieve it: 1.

ATS 52

ATS Employee Engagement Outdoor Location 52

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. Communication could no longer be fragmented, sporadic or complicated.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Inside Retail

JANUARY 28, 2024

In 2023, Sweetgreen launched the first two locations of its Infinite Kitchen restaurant, with an automated makeline. However, that raises the question: At what point do AI and technological automation stop helping service workers and begin to replace them entirely?

Payment Services 130

Payment Services Planning Finance Apparel 130

Hyken

AUGUST 14, 2023

It’s important for employees throughout the organization to understand their role in shaping how customers perceive the brand. Regardless of location or demographic, customers expect a consistent and predictable experience. What role does employee engagement play in creating a positive customer experience?

Customer Experience 52

Customer Experience Marketing Employee Engagement Promotions 52