Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. Advanced customer support.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Understand who has the skills to engage customers and who is better suited for non-customer-facing jobs,” Brown advised. “If

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

JUNE 27, 2022

They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well. Conclusion.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Retail TouchPoints

NOVEMBER 4, 2020

To make the most of opportunities as it prepared its stores for reopening, Sephora focused on elevating field communications with its 12,000 retail associates, providing them with vital tools and timely information that would keep employees up-to-date and engaged across its 530 stores in the U.S. and Canada.

Beauty and Health 306

Beauty and Health Fulfillment Management Employee Engagement 306

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Now, at the flip of a switch or during different times of the day, content can be rotated, updated or swapped. This information is now actionable and available at a retailer’s fingertips. Did the display or product evoke an emotion?

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

NOVEMBER 16, 2023

For example, its plant-based private-label brand, Plant Kitchen , has distinctive branding and packaging that stays in line with the high-quality look of the brand, still at an own-label price point. And what a success it has been, going from an online D2C brand to being carried at over 6,000 stores.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Inside Retail

FEBRUARY 15, 2022

In the short term, it will be important to engage and prepare teams adequately for what’s ahead, and to generate excitement about what can collectively be achieved. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Inside Retail

FEBRUARY 9, 2022

There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes. Research by Forbes Insights found that revenue growth is linked to high EX performance (defined as ‘high employee engagement and satisfaction’), regardless of how much companies prioritise CX or not.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Theatro

APRIL 25, 2022

The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Retail TouchPoints

JANUARY 14, 2021

This environmentally friendly fuel source has been proven to reduce greenhouse gas emissions by at least 70% versus diesel. You may be surprised at the sustainability efficiencies you can achieve by switching to new tech. Gerard Nixon is VP of Supply Chain at KeHE, responsible for driving results through developing team members.

Supply Chain Management 256

Supply Chain Management Finance Employee Engagement Management 256

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Hyken

DECEMBER 3, 2021

Prior to my arrival at XGS, the company had trained its focus on the flooring space and had kicked off an ambitious growth phase. . Through a variety of surveys and feedback forums, XGS realized that we had some work to do to create an internal culture that drove employee engagement and satisfaction.

Customer Experience 122

Customer Experience Drop-Shipping Employee Engagement Accounting 122

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 73

Customer Experience Employee Engagement Management Fulfillment 73

Inside Retail

JULY 30, 2024

Diversity, equity and inclusion (DEI) in retail is at a “critical moment”, according to Nikki Porcher, the founder of Buy From A Black Woman, a non-profit that aims to bring awareness to Black women business owners in the US. This affects our 130,000 members, many of whom regularly shop at Tractor Supply,” he said.

Employee Engagement 130

Employee Engagement Fulfillment Management Shopping 130

Retail TouchPoints

AUGUST 15, 2022

For the second year in a row, product availability issues topped the list of retailers’ toughest customer loyalty challenges, at 44%. The supply chain challenges are real (and they’re certainly not going away over the next year), which is why brands should focus on being transparent about these issues.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

OCTOBER 6, 2020

When you bring together different perspectives, you have a better shot at breaking new ground.” It’s not a coincidence that both these things are rising at the same time,” Johansson noted. He founded the business following the release of his 2004 book, The Medici Effect: What Elephants and Epidemics Can Teach Us About Innovation.

Fulfillment 113

Fulfillment Employee Engagement ATS 113

Theatro

JULY 21, 2021

Yet, too often, businesses take the bait and waste valuable dollars on expensive hardware that promises to help compensate for poor employee engagement and performance instead of solving the fundamental problems of underutilization and disconnection. Unlocking Your Team's Full Potential.

Employee Engagement 52

Employee Engagement Fulfillment ATS Management 52

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. This is especially true when it comes to order fulfilment or providing customer assistance.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Retail Gazette

MARCH 28, 2025

AI offers a new way forward, transforming how retailers operate at scale. With its Retail Smart Planning solution, Orquest is at the forefront of revolutionising workforce management. Retaining talent through smarter, employee-centric scheduling Labour shortages remain a pressing issue for UK retailers.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Mass Relators

JUNE 20, 2022

Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing. Huffman has been responsible for creating key HR programs focused on employee engagement, performance management and leadership development.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Hyken

DECEMBER 16, 2022

For those who know they aren’t at risk of losing their job, ‘quiet quitting’ is the chosen strategy to minimize the stresses of work. It allows employees to cope with their unhappiness in a role without the pressure of needing to secure a new job. . Employees want to be paid more for what they do. Wage flexibility.

Fulfillment 59

Fulfillment Accounting Employee Engagement Management 59

Mass Relators

MAY 31, 2022

Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing. Huffman has been responsible for creating key HR programs focused on employee engagement, performance management and leadership development.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Cisco Retail

SEPTEMBER 6, 2022

It was a bright sunny day at 10 AM when I logged onto my laptop and clicked ‘join’ on the Webex meeting button. My heart pounded at first and almost skipped a beat. From that moment on, this internship has been a fulfilling experience for me in every way. And not just in the workday, but beyond, in terms of employee engagement.

Employee Engagement 57

Employee Engagement Fulfillment ATS 57

Hyken

JULY 27, 2022

This one could be at the top of the list. . that is important to the employee. Employees get to work on tasks and projects that they enjoy. It’s not that all work needs to be fun, but it should have truly enjoyable and fulfilling moments. . People love it when they get to do what they’re good at. .

Fulfillment 59

Fulfillment Customer Experience Employee Engagement ATS 59

Mass Relators

MARCH 31, 2024

. — Dollar General has promoted 18 executives to new roles at the company. Throughout her 12-year tenure at DG, Allen has led the Company’s strategy to attract and retain talent across her numerous HR roles, including organizational development, talent acquisition, corporate HR and retail HR.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Theatro

MAY 4, 2020

As many states begin to tiptoe back from sheltering-at-home, what’s even more eye-opening is the broad agreement that we likely still have a long way to go before we settle into the Next Normal. In arriving at these 16 key steps, two takeaways have become clear. Expect Curbside to be Part of the New Normal.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52