Retail TouchPoints

NOVEMBER 23, 2022

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press. She issued a cease-and-desist order against Amazon, directing it to not retaliate against employees involved in workplace activism, but denied the request to reinstate Bryson.

Employee Engagement 292

Employee Engagement ATS 292

Retail TouchPoints

NOVEMBER 22, 2024

“As a family-owned business, Bealls understands the importance of ensuring employees are fulfilled both at work and in their personal lives,” said Sanish Mondkar, CEO and Founder of Legion Technologies in a statement.

Management 226

Management Employee Engagement Fulfillment Store Operations 226

Retail Dive

JANUARY 8, 2024

Like many retailers where the majority of associates aren't at a computer, PetSmart evolved their internal communications channels to ensure they could reach all associates across stores, distribution centers (DCs) and home offices.

Employee Engagement 84

Employee Engagement ATS 84

Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we? To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers.

Customer Retention 259

Customer Retention Employee Engagement Customer Experience Management 259

Hyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Employee Engagement 110

Employee Engagement Customer Experience ATS 110

Retail TouchPoints

SEPTEMBER 2, 2024

However you look at it, healthy people are at the center of any successful sustainability plan. This makes investing in employee wellness an easy choice. Employee wellness has many components, but a foundational element is a solid economic base. At Bragg, we address this on multiple levels.

Planning 243

Planning Employee Engagement Promotions ATS 243

Inside Retail

MAY 23, 2024

This serves as a stark reminder that maintaining focus on Invisible PR is crucial for staying at the forefront of the retail industry. Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips. How high can that turnover be?

Employee Engagement 307

Employee Engagement Returns Consumer ATS 307

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement 230

Employee Engagement Management Point of Sale Planning 230

Retail TouchPoints

MAY 17, 2023

Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors. At Deputy, she leads a team whose mission is to simplify shift work and create thriving workplaces in every community.

Returns 286

Returns Employee Engagement Management Marketing 286

Inside Retail

JULY 3, 2024

Employee engagement is the holy grail that almost all employers are searching for in order to have a more productive workforce, deliver meaningful outcomes, create a happier workplace and, as a result, deliver a better bottom line. The secret to engaging the seemingly disengaged is involvement.

Employee Engagement 130

Employee Engagement Accounting Management Shipping 130

Retail TouchPoints

MAY 27, 2022

A pilot program at a European retailer tested a game focused on a specific product knowledge area strategically chosen to sell new Bosch and Siemens high-end washing machines. for associates at several large consumer electronics retailers. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Employee Engagement 246

Employee Engagement Point of Sale Consumer Management 246

365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. Over the last five years, if not more, a broad acceptance and normalisation of piercing [has occurred], and there are several players globally that are looking at the space,” Friis said. “If I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 146

Employee Engagement Customer Experience Returns ATS 146

Retail TouchPoints

DECEMBER 10, 2024

Wellness Resources Anytime, Anywhere During the chaos of the holiday season, employees need wellness solutions that are easily accessible, engaging and adaptable to their unpredictable routines. Traditional wellness programs that require employees to be in one specific place at a set time no longer work.

Employee Engagement 226

Employee Engagement Planning Management Returns 226

Inside Retail

JUNE 2, 2024

Employee engagement is the Holy Grail that most employers are searching for in order to have everyone in the team working to their full potential – contributing to a productive workforce, delivering meaningful outcomes, creating a happier workplace, and delivering a better bottom line. Sadly, the statistics aren’t great.

Employee Engagement 130

Employee Engagement Accounting Shipping ATS 130

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. Employee Experience + Customer Experience = Brand Experience.

Customer Experience 259

Customer Experience Employee Engagement Promotions Outdoor 259

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 237

Employee Engagement Management Promotions Location 237

Retail TouchPoints

MARCH 21, 2022

Many of these experiences are already coming to life at big box retailers, which are offering services like checkout-free contactless payment options, AR immersive experiences and self-checkouts.

Payment Services 245

Payment Services Checkout Supply Chain Management Customer Experience 245

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Experts shared six best practices retailers can apply to cultivate a positive and social workplace as the holiday season picks up: 1.

Employee Engagement 254

Employee Engagement Store Operations Consumer Management 254

Retail TouchPoints

NOVEMBER 21, 2022

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.

Customer Experience 288

Customer Experience Employee Engagement Management Consumer 288

A1 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 40

Employee Engagement Customer Experience Location Shopping 40

Inside Retail

JUNE 24, 2021

System administrators receive a notification as the award changes, and can roll out the update at the click of a button. With Roubler, managers are also alerted to potential non-compliance issues as they arise at any stage of the workforce management process.

Employee Engagement 238

Employee Engagement Management ATS 238

Wiser

JULY 11, 2022

Retail has one of the highest employee turnover rates in the job industry, and continuously having to train and retrain new staff can leave a wide margin for error. On top of this, a lot of time and effort goes into replacing employees. This can eventually lead to negative employee-customer experiences—hurting your brand image.

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Retail Focus

JANUARY 10, 2022

This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics. Rather than isolating data teams from the people who rely on their insights, a well-executed analytics platform uses design that puts people first to keep everyone updated at the same time.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 228

Finance Employee Engagement Supermarket Management 228

Inside Retail

MAY 2, 2023

Just look at your return to workplace discussions and you’ll see exactly what I mean. The problem is, only one in three managers are engaged at work and manager-level burnout is the worst in the world. So if you’re looking to retain these valuable assets, here’s three things to consider: Engage them. What to do?

ATS 130

ATS Management Returns Employee Engagement 130

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Now, at the flip of a switch or during different times of the day, content can be rotated, updated or swapped. This information is now actionable and available at a retailer’s fingertips. Did the display or product evoke an emotion?

Kiosk 238

Kiosk Advertising Consumer Employee Engagement 238

Retail TouchPoints

JUNE 27, 2022

They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well.

Advertising 245

Advertising Employee Engagement Consumer Marketing 245

Retail TouchPoints

DECEMBER 28, 2022

According to recent research, the global warehouse automation market is estimated to grow at a CAGR of 14%, reaching $30 billion by 2026. The goal is to build connected, streamlined operations that allow more work to be done in a shorter amount of time.

Management 259

Management Fulfillment Drop-Shipping Employee Engagement 259

Retail TouchPoints

NOVEMBER 16, 2023

For example, its plant-based private-label brand, Plant Kitchen , has distinctive branding and packaging that stays in line with the high-quality look of the brand, still at an own-label price point. And what a success it has been, going from an online D2C brand to being carried at over 6,000 stores.

Employee Engagement 225

Employee Engagement Consumer Marketing ATS 225

Theatro

APRIL 25, 2022

The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Inside Retail

JUNE 15, 2023

The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager. The second, Gallup, told that 50 per cent of Americans have left a job to “get away from their manager at some point in their career.” ” When I look at those stats, I’m not surprised.

Management 130

Management Employee Engagement ATS Marketing 130

Retail Focus

JUNE 21, 2023

Asda has also unveiled a major shake-up, which will put 300 roles at risk and reduce the pay of more than 4,000 night workers. Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones. David Rogers, Vice-President of Sales (EMEA) at WorkJam.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Inside Retail

AUGUST 14, 2023

Price and value are at the forefront of everyone’s minds. Translation to those at the coalface can be lacking. How do you currently communicate your CX to your employees? Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130