365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

A1 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 40

Employee Engagement Customer Experience Location Shopping 40

Inside Retail

JULY 3, 2024

Employee engagement is the holy grail that almost all employers are searching for in order to have a more productive workforce, deliver meaningful outcomes, create a happier workplace and, as a result, deliver a better bottom line. The secret to engaging the seemingly disengaged is involvement.

Employee Engagement 130

Employee Engagement Accounting Management Shipping 130

Hyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Employee Engagement 107

Employee Engagement Customer Experience ATS 107

Inside Retail

JUNE 2, 2024

Employee engagement is the Holy Grail that most employers are searching for in order to have everyone in the team working to their full potential – contributing to a productive workforce, delivering meaningful outcomes, creating a happier workplace, and delivering a better bottom line. Sadly, the statistics aren’t great.

Employee Engagement 130

Employee Engagement Accounting Shipping ATS 130

Retail TouchPoints

SEPTEMBER 2, 2024

However you look at it, healthy people are at the center of any successful sustainability plan. This makes investing in employee wellness an easy choice. Employee wellness has many components, but a foundational element is a solid economic base. At Bragg, we address this on multiple levels.

Planning 278

Planning Employee Engagement Promotions ATS 278

Retail TouchPoints

NOVEMBER 23, 2022

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press. She issued a cease-and-desist order against Amazon, directing it to not retaliate against employees involved in workplace activism, but denied the request to reinstate Bryson.

Employee Engagement 312

Employee Engagement ATS 312

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Inside Retail

MAY 2, 2023

Just look at your return to workplace discussions and you’ll see exactly what I mean. The problem is, only one in three managers are engaged at work and manager-level burnout is the worst in the world. So if you’re looking to retain these valuable assets, here’s three things to consider: Engage them. What to do?

ATS 130

ATS Management Returns Employee Engagement 130

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Theatro

APRIL 25, 2022

The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI enhances the frontline workforce experience with a discreet, in-ear conversational voice interface, seamlessly integrating the power of Generative AI without the need to look down at a handheld device. Theatro GEN iusAI combines two powerful components: Theatro IQ and Theatro GEN flows.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Inside Retail

MAY 23, 2024

This serves as a stark reminder that maintaining focus on Invisible PR is crucial for staying at the forefront of the retail industry. Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Inside Retail

JUNE 15, 2023

The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager. The second, Gallup, told that 50 per cent of Americans have left a job to “get away from their manager at some point in their career.” ” When I look at those stats, I’m not surprised.

Management 130

Management Employee Engagement ATS Marketing 130

Retail TouchPoints

AUGUST 27, 2024

Set Metrics at the Beginning of the Project You need to set and gain buy-in on the metrics you will track as part of the initial planning phase. Measure Over Time Ensure that you are collecting and analyzing data from your different stakeholders at various stages of the project.

Management 250

Management Employee Engagement Returns Consumer 250

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Now, at the flip of a switch or during different times of the day, content can be rotated, updated or swapped. This information is now actionable and available at a retailer’s fingertips. Did the display or product evoke an emotion?

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Inside Retail

AUGUST 14, 2023

Price and value are at the forefront of everyone’s minds. Translation to those at the coalface can be lacking. How do you currently communicate your CX to your employees? Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we? To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Retail Times

AUGUST 14, 2023

WorkL, the employee experience platform which measures, tracks and improves employee engagement and employee happiness at work, reveals that the average Wellbeing Risk score for employees working in Retail is now 11% points above other workplace averages which have dropped from 33% to 26%.

Employee Engagement 75

Employee Engagement ATS 75

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. Over the last five years, if not more, a broad acceptance and normalisation of piercing [has occurred], and there are several players globally that are looking at the space,” Friis said. “If I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

MAY 17, 2023

Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors. At Deputy, she leads a team whose mission is to simplify shift work and create thriving workplaces in every community.

Returns 306

Returns Employee Engagement Management Marketing 306

Wiser

JULY 11, 2022

Retail has one of the highest employee turnover rates in the job industry, and continuously having to train and retrain new staff can leave a wide margin for error. On top of this, a lot of time and effort goes into replacing employees. This can eventually lead to negative employee-customer experiences—hurting your brand image.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Retail Focus

JUNE 21, 2023

Asda has also unveiled a major shake-up, which will put 300 roles at risk and reduce the pay of more than 4,000 night workers. Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones. David Rogers, Vice-President of Sales (EMEA) at WorkJam.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Retail TouchPoints

MAY 27, 2022

A pilot program at a European retailer tested a game focused on a specific product knowledge area strategically chosen to sell new Bosch and Siemens high-end washing machines. for associates at several large consumer electronics retailers. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Theatro

OCTOBER 22, 2024

Shoppers anticipate staffing shortages in stores this year, but patience is low: 27% said they’d likely abandon their shopping cart while waiting in line if there’s not enough employees to keep it moving at a reasonable pace. Visit the 2024 Theatro Holiday Shopping Report at Theatro’s website for the complete survey results.

Shopping 98

Shopping Employee Engagement Planning Customer Experience 98

Inside Retail

JANUARY 8, 2023

“Our mission to provide easy access to healthier eating choices for Australian employees continues to gain important momentum as we reach this incredible milestone,” said Karla Borland, CEO at Morsl. The company now offer coffee, hot beverages, pantry services, vending, catering, and employee engagement events.

Marketing 130

Marketing Employee Engagement Checkout Planning 130

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Experts shared six best practices retailers can apply to cultivate a positive and social workplace as the holiday season picks up: 1.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

NOVEMBER 16, 2023

For example, its plant-based private-label brand, Plant Kitchen , has distinctive branding and packaging that stays in line with the high-quality look of the brand, still at an own-label price point. And what a success it has been, going from an online D2C brand to being carried at over 6,000 stores.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

365 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 71

Customer Experience Employee Engagement Management Fulfillment 71

Hyken

APRIL 11, 2022

a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Josh Linkner) Professional athletes achieve at the highest levels by spending 90% of their time training and 10% of their time performing. It’s the experience that drives engagement. For just $8.99 by Josh Linkner.

Employee Engagement 55

Employee Engagement Customer Experience Returns Location 55

Rain Pros

JANUARY 1, 2023

We work in fast-paced business environments where employees must perform at maximum productivity, race against strict deadlines, and find the time to complete a list of daily duties every single day. So how do you increase engagement at the workplace? Here are 10 team building activities that will help you achieve it: 1.

ATS 52

ATS Employee Engagement Outdoor Location 52

VMS

DECEMBER 2, 2022

Most recently, Sliva served as chief people officer at Best Buy (Richfield, Minn.), where he was responsible for leading all employee engagement initiatives. Dick’s Sporting Goods (Pittsburgh) announced that Ray Sliva will join it as Executive VP, Stores, effective Jan. Headshot courtesy of Dick’s Sporting Goods.

Sporting Goods 88

Sporting Goods Employee Engagement Outdoor Location 88

Retail Gazette

JUNE 25, 2024

However, the 2024 Diversity and Inclusion in UK Retail report found that f emale representation at the board level had increased from 32.6% Two-thirds of businesses now identify at least one senior leader from the LGBTQ+ community, up from just 27% in 2021. in 2021 to 42.3% to 12% in the same period.

Employee Engagement 52

Employee Engagement Management ATS 52