Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 312

Retail Gazette

NOVEMBER 18, 2024

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores. Eligible Amazon orders will now be able to be collected at most of the supermarket’s stores across the UK, with more locations set to be added across the coming months. as sales fell 5.5%

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Returns Drop-Shipping Supermarket Grocer 111

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Returns Drop-Shipping Consumer Management 336

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

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Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

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Returns Location Merchant Services Drop-Shipping 264

Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

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Returns Drop-Shipping Shipping Consumer 249

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

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Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Returns Drop-Shipping Store Operations Shipping 179

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. According to Insider , total retail returns were projected to grow 2.2% As it turns out, this is quite an expensive problem to solve.

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Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

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Returns Merchant Services Drop-Shipping Consumer 328

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

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Drop-Shipping Shipping Merchant Services Payment Services 98

Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. The latest Australian estimate shows approximately 85 per cent of apparel is sent to landfill at end of life.

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Returns Drop-Shipping Apparel Shipping 246

Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. One-third think seven-day free shipping is ‘acceptable.’

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Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 1 through Dec.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s It’s a different landscape this year than last year, which was different than the year before,” said Peter McCall, Senior Manager, Retail Consulting and Advanced Analytics at Sensormatic in an interview with RetailTouchPoints. At the end of the day, we view this as a successful season.”.

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Shopping Drop-Shipping Returns Shipping 299

Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. Additionally, Q2 saw declines across the board at Wish, with revenues down 42% YoY to $78 million. and Canada. on all orders over $10.

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Location Drop-Shipping Shipping Returns 258

Retail TouchPoints

MAY 2, 2022

Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. Mitigating Returns. Product returns in particular represent a huge portion of the negative impact that ecommerce has on the environment.

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Drop-Shipping Returns Supply Chain Management Shipping 334

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Customer Experience 179

Retail TouchPoints

APRIL 27, 2023

The Generation Insights study that found a 17% difference between ecommerce and physical stores looked at four elements: transport, buildings, data, and packaging. Smarter Shipping Options Transport is a large component of the ecommerce footprint. Reduce the Impact of Returns Returns are a net negative for everyone.

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Drop-Shipping Returns Shipping Consumer 289

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

JUNE 25, 2024

Foot Locker has enhanced its FLX Rewards program with the introduction of FLX Cash, which allows members to use loyalty program points toward purchase discounts along with additional member benefits including priority access to highly anticipated sneaker launches, exclusive sales, free returns and upgraded birthday gifts.

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Drop-Shipping Planning Shipping Returns 258

Inside Retail

SEPTEMBER 1, 2024

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

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Shipping Drop-Shipping Fulfillment Checkout 278

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”

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Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”

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Returns Merchant Services Drop-Shipping Shipping 147

Retail TouchPoints

FEBRUARY 10, 2022

Since consumers must schedule appointments for the test kits, retailers have control over the number of tests that can be picked up and dropped off each day, and the volume of testing can change over time. Thanks to HHS, the retailer can be compensated for each completed test that is distributed at their retail stores.”

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Drop-Shipping Shipping Returns Consumer 260

Retail TouchPoints

FEBRUARY 10, 2021

Insights derived from data analytics about what customers in the neighborhood want most inform the in-store product selection, with freshly curated assortments dropping in-store every three weeks. Consumers get a high degree of flexibility to discover the best of Nike, online or in-store, at their own pace.

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Returns Drop-Shipping Location Fulfillment 264

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

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Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. A dislike of returns may be one of the most unifying sentiments in our culture today. In what we’ve termed trunk time , U.S.

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Drop-Shipping Returns Kiosk Shipping 179

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. No more lines at checkouts. Endless aisle.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. With more brands and manufacturers applying RFID tags to their goods to meet retailer mandates, technology companies and some retailers are trying to create a path for a return on investment for those suppliers.

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Drop-Shipping Jewelry Shipping Inventory Management 304

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

AUGUST 12, 2024

million, while gross margin landed at 56% compared to 54.6% The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. the year prior. year over year to $51.6

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Drop-Shipping Customer Experience Planning Advertising 275

Inside Retail

JANUARY 25, 2022

However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . As a result, the way businesses manage online returns is an important part of the customer journey. Embrace Digital Returns. Traditional approaches to returns have some inherent problems.

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Returns Payment Services Drop-Shipping Shipping 130

Retail TouchPoints

APRIL 27, 2021

Tanger Factory Outlet Centers has entered a partnership with logistics-as-a-service platform Fillogic to open a micro-distribution hub at the Deer Park Center in Deer Park, N.Y. Traveling customers visiting from other areas also will be able to easily ship their purchases home.

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Drop-Shipping Shopping Fulfillment Shipping 147

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Amazon’s Q4 revenue hit $125.56

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Fulfillment Drop-Shipping Apparel Shipping 278

Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office. of all U.S.

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Returns Merchant Services Drop-Shipping Fulfillment 124