Inside Retail

JANUARY 9, 2025

The consensus within the retail industry is that Nordstroms partnership deal with the Mexican retail group will improve the department store retailers chances of thriving at a time when many legacy players, like Macys, are struggling to survive. However, long-term success for Nordstrom wont come without further changes.

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Department Stores Boutique Store Operations Promotions 130

Retail TouchPoints

APRIL 3, 2025

In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current market for retailers looking to open stores and developers looking to reimagine spaces in fresh ways. Lets start by looking at the landscape.

Department Stores 147

Department Stores Consumer Location Planning 147

Retail TouchPoints

MARCH 26, 2025

FedEx Faces Off Against Amazon, UPS The inclusion of Kohls as a dropoff site for the new FedEx program comes as the department store retailer, which has had a long-time partnership with Amazon to accept returns in its stores, has reportedly stopped accepting them in some locations.

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Returns Location Department Stores Customer Experience 162

Retail TouchPoints

JANUARY 2, 2025

Alibaba had sold its Intime chain of department stores in December 2024 at a shareholder loss of $1.3 Alibaba plans to sell its stake to private equity firm DCP Capital even though the asset disposal will lead to a $1.8 billion loss for its shareholders.

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Department Stores Planning Shopping Store Operations 162

Inside Retail

MAY 22, 2022

First quarter results for calendar year 2022 are in for the three biggest Korean department store retailers, and the numbers are encouraging. Shinsegae, Lotte, and Hyundai account for the top nine department stores in the country (coming in at number 10 is Galleria’s high-end flagship in Seoul). trillion KRW ($2.1

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Department Stores Apparel Specialty Store Wholesale 130

Inside Retail

JUNE 24, 2024

Central’s acquisition move is not unusual,” Selvane Mohandas du Ménil, International Association of Department Stores managing director, told Inside Retail. Central Group made the headlines again in 2022 after snapping up Selfridges Group, making it the largest luxury department store operator in Europe.

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Department Stores Location Store Operations Marketing 263

Inside Retail

DECEMBER 5, 2023

When Laura Peden was growing up in the 1970s, department stores were a special place. Decades later, she still vividly remembers how she and her grandmother would travel into Myer’s city store at Christmas to see the “insanely fascinating” windows. The department store was no longer the star attraction.

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Department Stores Fashion Accounting Shopping 130

Retail TouchPoints

SEPTEMBER 29, 2023

Kohl’s has hired a new Senior EVP and Director of Stores to help improve brick-and-mortar sales and productivity. Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions.

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Visual Merchandising Loss Prevention Department Stores Store Operations 264

Retail TouchPoints

MARCH 13, 2024

At the iconic intersection of Broadway and 57 th Street, Nordstrom is launching Bode at The Corner, the first in a series of pop-ups and brand takeovers in a dedicated space at the Nordstrom NYC flagship.

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ATS Department Stores Store Operations 260

Inside Retail

SEPTEMBER 13, 2023

Department store chain Myer delivered its highest full-year sales since 2005 this year but remains cautious as consumer spending declines due to unfavourable economic conditions. per cent of total sales – and a 10 per cent increase in productivity gains at physical stores. Operating gross profit margin declined to 36.4

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Net Profit Department Stores Returns Store Operations 278

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The online Saks business is valued at $6 billion , with an initial public offering planned for the first half of 2022.

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Department Stores Store Operations Planning Location 258

Inside Retail

JUNE 30, 2021

From using non-toxic paint in stores to digitising documents to avoid paper waste, more businesses are taking steps to make their physical operations more sustainable. That includes the Japanese department store chain Takashimaya. Takashimaya opened its first store in Kyoto, Japan, in 1831, selling gofuku (formal kimono).

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Department Stores Beauty and Health Accounting Promotions 246

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022.

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Department Stores Customer Experience Planning Store Operations 290

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

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Department Stores Shopping Merchandise Store Store Operations 290

Retail TouchPoints

FEBRUARY 9, 2023

“During his career, Nick’s been the Chief Merchant for one of the UK’s biggest retailers, led multiple categories for department store Marks & Spencer , and was a key leader in the category and international expansion of the multi-billion-dollar George brand.” CEO Chip Bergh attributed to activist pressure.

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Department Stores ATS Planning Marketing 278

Inside Retail

DECEMBER 11, 2023

Since the retailer’s establishment in 1858, Macy’s has become one of the most well-known department stores in the US, if not the world. Macy’s declined to comment on the offer at the time of this writing. As critical as we are of Macy’s current management, they are at least focused on trying to run the business as a retailer.”

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Department Stores Merchant Services Management Store Operations 244

Retail TouchPoints

MARCH 11, 2021

The Foam was designed to make retail locations “smart” by providing retailers with suggestions to improve operations, and creating more personalized shopping experiences for their customers. The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

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Store Layout Department Stores Checkout Location 264

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

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Department Stores Planning ATS Returns 233

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

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Location Planning Department Stores Shopping 328

Inside Retail

AUGUST 25, 2023

Camilla, an Australian luxury resort wear brand, has entered the duty-free store operated by Heinemann Australia at Sydney Airport as part of a new pop-up campaign. The post Luxury resort wear brand Camilla opens at Sydney Airport appeared first on Inside Retail.

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ATS Department Stores Accessories Fashion 130

Retail TouchPoints

DECEMBER 20, 2021

“These changes have reduced our needs for a corporate campus that was built 30 years ago for the needs of a more centralized business,” said Larry Costello, Director of PR and Corporate Communications at Sears’ parent company Transformco in a statement. “We

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Department Stores Planning ATS Store Operations 264

Retail TouchPoints

NOVEMBER 15, 2023

In addition to calling for its members to strike tomorrow, the union is asking “customers and allies to lead actions at Starbucks stores in their communities in solidarity with workers rising up for a fairer workplace.” Labor efforts started slowly at REI: the August 2022 unionization of a Berkeley, Calif.

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Planning Department Stores Wholesale Location 290

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months.

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Shopping Department Stores Location Planning 279

Retail TouchPoints

SEPTEMBER 16, 2022

Mexican luxury department store Liverp o ol has reportedly taken a 9.9% passive stake in Nordstrom in a deal valued at $293.8 Liverpool said in a statement that “this operation represents an attractive opportunity to diversify assets geographically.”. million , according to Reuters. Founder Bruce Nordstrom held a 15.9%

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Inventory Management Department Stores Returns Management 246

Retail TouchPoints

MAY 29, 2020

The initial stock-up period at the beginning of the pandemic tapered off in April as customers sheltered in place. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. Costco posted a 7.3%

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Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

MARCH 24, 2022

Kantar’s ranking methodology gives points to retailers based on their domestic and international revenues, and retailers need to have direct investments in at least three countries to qualify. Greater use of small autonomous vehicles for fulfillment at a time of limited staffing is already evident in cities and on campuses.

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Fulfillment Department Stores Supermarket Returns 304

Retail TouchPoints

NOVEMBER 18, 2022

Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%. The top five categories for gift-giving consumers are clothing at 55% , followed by gift cards at 45% , toys at 37% , books/music/movies/video games at 33% and food/candy at 31%.

Shopping 289

Shopping Department Stores Planning Accounting 289

Retail TouchPoints

SEPTEMBER 23, 2022

At its Sept. 19 investor day, Ralph Lauren revealed that its growth plans through 2025, which will include opening 250 stores globally. The brand has exited two-thirds of its department store presence in the U.S.

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Department Stores Consumer Planning Store Operations 278

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Comparable sales at owned stores in the quarter were down 17% , beating expectations but showcasing the continued dampening effect of COVID-19.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

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Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The company will offer impacted employees jobs at nearby locations or severance packages. These shops, located closer to customers, can serve as omnichannel hubs.

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Department Stores Location Returns Fashion 273

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. Retail TouchPoints (RTP): You began in your post at JCPenney in 2022.

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Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

FEBRUARY 3, 2023

He brings more than 40 years of retail experience to the position, most recently as President and CEO of Burlington Stores , where he served from 2008 to 2019. He also has held leadership and board roles at The May Department Stores Company.

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Department Stores Store Operations ATS 278

Retail TouchPoints

FEBRUARY 7, 2023

Requests for comment from American Dream and its owner, Triple Five Worldwide , had not been received at press time. American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy.

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Payment Services Department Stores Checkout Finance 276

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

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Location Department Stores Fulfillment Planning 278

Retail TouchPoints

JULY 26, 2021

Bernstein will oversee the growth and strategy of the entire Bluemercury brand both in-store and online, and will report to Tony Spring, Chairman and CEO of Bloomingdale’s. Bernstein was most recently VP of Ecommerce at CVS Health , and her stint at the retailer included serving as VP of Beauty & Personal Care with the retailer.

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Beauty and Health Department Stores Location Planning 264

Retail TouchPoints

MARCH 7, 2023

The latest batch of store openings marks dd’s Discounts’ entry into Wisconsin and has led to a larger presence for both banners in California, Texas and Florida. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops. billion versus $18.9

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Planning Apparel Department Stores Discount Store 264