Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Things start blowing up – processes can’t scale, and the business starts throwing people at the process instead of reinventing what the process should be,” says Boyer.

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Shipping Checkout Customer Retention Fulfillment 130

Inside Retail

MAY 27, 2024

The question is, what do they want at each stage of the delivery journey? First, they assess the security and simplicity of your shipping page. Nailing each stage of the delivery journey The research identifies a close link between the delivery experience and customer retention.

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Drop-Shipping Checkout Customer Retention Shipping 263

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. According to Clarus Commerce data, 28% of consumers say they enroll in loyalty programs for immediate benefits, with the intention of unsubscribing at a later time.

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Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

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Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Prior to his role at Ethoca, he led global M&A for Mastercard. Originally, the retailer was experiencing thousands of chargebacks every month.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

Retail Focus

DECEMBER 6, 2024

Anticipate and address customer needs at every stage of their journey. When used effectively, email marketing not only enhances the overall customer experience but also drives revenue by encouraging repeat purchases and long-term relationships. Send location-specific offers for stores or services near the customer.

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Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

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Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

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Customer Experience Fulfillment Customer Retention Shipping 312

Retail TouchPoints

JUNE 22, 2020

Customers also can access free shipping, samples, birthday gifts and a tier-based rewards program to accelerate their point-earning capability. “Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39%. ”

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Customer Retention Shipping ATS Marketing 162

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing. In fact, 74% of associates’ time is on non-checkout functions.

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Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Matt Hopkins is Global Retail Director at Board.

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Supermarket Grocer Customer Retention Checkout 264

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. At a bare minimum, they will expect businesses to keep that data safe and use it responsibly. A major reason for this drop?

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Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Be Transparent About Inventory Challenges

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Drop-Shipping Shipping Outdoor Customer Retention 243

Independent Retailer

APRIL 15, 2021

As ecommerce shopping continues to grow, consumers continue to expect free shipping and free returns, since retail conglomerates such as Amazon and Walmart allow this to be their competitive mark. The first way to accomplish this is by not offering free online returns shipped back to your store, which is an option.

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Shipping Returns Customer Retention Consumer 77

Rangeme

NOVEMBER 15, 2022

Let’s break down what a retention first strategy looks like and how to build one for your business. First, let’s look at a traditional marketing funnel. Ideally, each potential customer moves from awareness down to advocacy. Advocates and loyalists drive more revenue at a lower cost than new prospects. Getting to loyalty.

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Customer Retention Promotions Shopping Advertising 52

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. And there’s plenty of money at stake. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

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Merchant Services Customer Retention Shipping Marketing 279

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. At the heart of this strategy is the analysis of customer return patterns. First, she has to figure out the return policy, which can be buried in fine print.

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Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

JUNE 23, 2022

Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. Digital wallets address both issues by storing card data for shoppers and by shielding it from retailers at checkout. Customers who can pay easily without security fears are more likely to complete checkout.

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Payment Services Checkout Drop-Shipping Customer Retention 304

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Only 13 per cent believe that companies excel at delivering connected experiences. Unifying customer data. Today, retailers have more data at their disposal than ever before.

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Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Offer personalized post-purchase product suggestions that genuinely cater to each customer’s tastes.

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Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JUNE 27, 2022

More than three-quarters ( 77% ) of shoppers cited free shipping as the most influential factor in determining which retailer they buy from, while another 49% chose price. Promote Retention by Offering Something No One Else Can. Having a differentiated product offering also is key to earning a high customer retention rate.

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Customer Retention Promotions Consumer Fulfillment 276

Inside Retail

FEBRUARY 28, 2022

When your shipping needs are complex, we make things simple. To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls.

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Merchant Services Payment Services Shipping Fulfillment 130

Inside Retail

MAY 29, 2024

“Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

“Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Sustainability is becoming more and more of a hot topic, especially with too much plastic used in shipping and packaging.

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Shipping Customer Retention Customer Experience Consumer 162

Inside Retail

MAY 23, 2024

Businesses need efficient shipping solutions, using an omni-courier shipping strategy, to manage costs. Convenient delivery options tailored to your customer base are essential. Shipping insurance Shoppers won’t always be home when packages are delivered. Offering such insurance can improve customer retention.

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Drop-Shipping Returns Shipping Customer Retention 147

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

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Payment Services Checkout Inventory Management Customer Retention 52

Inside Retail

DECEMBER 21, 2022

For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction? The post Stores are back, but will the inventory be there?

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Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail Times

MARCH 29, 2021

Modern shoppers not only want quality products at reasonable prices, they want those items delivered as quickly and cost-effectively as possible. . One way is to implement ship from store , a service that could potentially speed up order fulfillment and keep shoppers coming back. What is ship from store? Consider the following.

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Shipping Fulfillment Inventory Management Location 59

Inside Retail

MARCH 28, 2022

This means not just looking at the cost of the product and the number of units you’re selling, but also being clear on your costs around freight and logistics, tariffs, shipping to customers, warehousing and merchant fees. Ideally, you want a fairly steady advertising spend, while your overall revenue has grown at a faster rate.

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Advertising Customer Retention Drop-Shipping Merchant Services 130

365 Retail

SEPTEMBER 27, 2023

Expanding our logistics capabilities means we can streamline our processes to provide our customers with quicker responses and faster shipping times. We will be recruiting for 12 new roles at the distribution centre over the next year, and I’m excited at the prospect of being able to create new jobs within the local community.”

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Customer Retention Shipping Planning Marketing 111

Retail Bound

DECEMBER 13, 2021

The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. For example, maybe when a package requires international shipping or exceeds a certain amount, the employees have to adjust the shipping or carrier method. Manage Inventory Accuracy. Bottom Line.

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Fulfillment Shipping Inventory Management Returns 52

365 Retail

JANUARY 11, 2025

Having your inventory information can also save time when products are packaged and set to ship. Properly packaged products guarantee the customer receives their purchase intact, positively impacting customer retention and brand loyalty.

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Inventory Management Customer Retention Shipping Customer Experience 52

Retail TouchPoints

SEPTEMBER 21, 2021

Kelly Goetsch, Chief Product Officer at commercetools, reveals why he believes the decreasing importance of Black Friday-Cyber Monday (BFCM) is a good thing for the retail industry: “When ecommerce was first a ‘thing,’ a lot of retailers would post crazy bargains online to drive people online for the first time. But that 20% is not static.

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Payment Services Customer Experience Consumer Advertising 272

Cisco Retail

FEBRUARY 18, 2022

Integrating all the possible options into a truly multi-channel experience, that allows the consumer to shop and transact on their terms, gives retailers more opportunities to strengthen customer retention and brand loyalty. Attracting and Engaging Customers. Fulfillment has also changed dramatically in recent years.

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Payment Services Fulfillment Returns Customer Retention 143

Inside Retail

FEBRUARY 26, 2024

This instability, together with increased gas and energy prices, has affected shipping costs. The global economic outlook continues to be unsettled, as financial, geopolitical and other challenges weigh on confidence, force costs higher and erode margins. Unstable political environments in Europe and the Middle East can disrupt supply chains.

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Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Inside Retail

MAY 16, 2022

While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales. Monash Business School found that consumers prioritise free shipping over fast shipping even more than their global counterparts, and that a lack of free returns was a top turn-off for half of Australian consumers.

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Fulfillment Shipping Promotions Returns 130