Retail TouchPoints

JANUARY 31, 2024

Between best-in-class customer service at its cafes in Atlanta and Savannah, Ga., If email marketing is used for people at the bottom of the marketing funnel, SMS to me is [used] even lower [in the funnel],” said PERC’s Co-owner and self-proclaimed “numbers guy” Alan Fischer. “I

Marketing 264

Marketing ATS Customer Retention Promotions 264

Inside Retail

SEPTEMBER 30, 2024

As of this year, the Australian FMCG subscription box market is valued at about $500 million annually, and is expected to grow at an annual rate of 8-10 per cent over the next few years. The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Retail Focus

DECEMBER 6, 2024

Anticipate and address customer needs at every stage of their journey. When used effectively, email marketing not only enhances the overall customer experience but also drives revenue by encouraging repeat purchases and long-term relationships. Send location-specific offers for stores or services near the customer.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

JUNE 29, 2021

In order to understand where the future of retail is headed, we’re going to take a look at how the pandemic has impacted the retail industry and how it has already started to adapt to pandemic challenges. . Simultaneously, data and analytics were at the forefront of retailers’ minds as stores sought to anticipate their consumers’ needs.

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Payment Services Checkout Customer Retention Kiosk 276

Inside Retail

JULY 18, 2024

This suggests there is still space in the budget for life’s little luxuries, opening up opportunities for savvy retailers,” says Shaun Broughton, MD, Asia Pacific and Japan at Shopify. This highlights the value of knowledgeable staff and how they bolster customer experience.

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Customer Retention Customer Experience Consumer Shopping 264

Inside Retail

MARCH 3, 2024

Given current economic conditions impacting both shoppers and retailers, focusing increasingly on customer retention over acquisition is key to driving better outcomes and returns. Many loyalty programs are ineffective and their returns are unknown at best, and margin erosive at worst.

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Marketing Customer Retention Returns Planning 290

Retail TouchPoints

DECEMBER 21, 2021

Before, people came to the store, looked at and selected items, purchased them and left. Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. A World of Data.

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Kiosk Customer Experience Customer Retention Promotions 306

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. According to Clarus Commerce data, 28% of consumers say they enroll in loyalty programs for immediate benefits, with the intention of unsubscribing at a later time.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

APRIL 5, 2024

iGaming companies typically have minutes at most, and usually only seconds, to retain or lose a customer. If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. Contrast that to retail. About four in five U.S.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Inside Retail

MAY 8, 2024

A predictable outcome “At this stage, these are recommendations only, meaning that some, all, or none of their implementation is possible. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

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Supermarket Customer Retention Consumer Wholesale 278

Retail TouchPoints

FEBRUARY 2, 2021

Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace. With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window.

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Shopping Customer Retention Promotions Marketing 223

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Only 13 per cent believe that companies excel at delivering connected experiences. Unifying customer data. Today, retailers have more data at their disposal than ever before.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Rangeme

NOVEMBER 15, 2022

Let’s break down what a retention first strategy looks like and how to build one for your business. First, let’s look at a traditional marketing funnel. Ideally, each potential customer moves from awareness down to advocacy. Advocates and loyalists drive more revenue at a lower cost than new prospects. Getting to loyalty.

Customer Retention 52

Customer Retention Promotions Shopping Advertising 52

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. Matt Hopkins is Global Retail Director at Board.

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Supermarket Grocer Customer Retention Checkout 264

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

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Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

JUNE 27, 2022

This gives them a notable pricing advantage compared to retailers that need to move product on a regular basis, particularly for what Sucharita Kodali, VP and Principal Analyst at Forrester, referred to as “over-commoditized” items that have been made widely available on multiple platforms.

Customer Retention 276

Customer Retention Promotions Consumer Fulfillment 276

Retail TouchPoints

APRIL 8, 2021

That’s why it’s important for brands to launch a referral program, and incentivize current customers to promote their brand within their network. Customers are the best marketers and promoters of your product. Incentivizing customers with referral program rewards (i.e. Word-of-mouth improves customer retention.

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Promotions Customer Retention Marketing Consumer 207

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

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Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

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Marketing Customer Retention Location Consumer 246

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. RTP: And then how do you incorporate data from your retail partners to glean even more insight into your customers?

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Consumer Marketing Customer Retention Advertising 304

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. And to do so they’re “literally looking at things line by line,” said Schwartz.

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Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

FEBRUARY 8, 2023

Meta’s CPM increased by 61% YoY , at an average of $17.60. TikTok’s CPM made a huge jump of 185% YoY , at an average of $9.40. Per Statista , the global cost-per-click (CPC) of search advertising in Q1 2022 was at $0.62, compared to $0.52 Two things advertisers don’t enjoy are a rocky economy and a frugal consumer. There are 4.2

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Advertising Customer Retention Marketing Consumer 246

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? The digital marketplace is the commerce engine in the front, but you need technology at the backend to run it all efficiently.

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. And there’s plenty of money at stake. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

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Merchant Services Customer Retention Shipping Marketing 279

Retail TouchPoints

JULY 26, 2022

Naturally, he started his career in fashion there, followed by stints at other major fashion brands including John Varvatos and Michael Kors. When Molnar decided to launch his own brand he turned to Andrew Codispoti, a childhood friend who at the time was a trader on Wall Street, for funding. “I

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Fashion Wholesale Apparel Returns 306

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Inside Retail

DECEMBER 3, 2023

Aussie shoppers are increasing brand-switching habits by always comparing prices (73 per cent); making unplanned purchases after seeing promotions and discounts (68 per cent) and stocking up on sale items (80 per cent) (1). And even if you have first-party data, it’s hard to reach relevant audiences at scale. Confused?

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Retail TouchPoints

AUGUST 15, 2022

Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Inflation and the threat of a recession are bringing discounts to the forefront. Be Transparent About Inventory Challenges .

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Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

JUNE 22, 2023

He said that most retailers are reducing forward buys by at least 10 per cent to compensate for deteriorating demand. “We Among other recommendations, the report suggested that retailers seek to cut costs, reduce debt and – at the first sign of economic recovery – shift to a merger and acquisition strategy in order to obtain market share.

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Consumer Customer Retention Accessories Marketing 246

Cisco Retail

JULY 16, 2021

Our guest blogger this week is Dave Jennings, VP Strategic Solutions at imi mobile. With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever. However, the retail industry, like many others, faces challenges to create the experiences that customers expect.

Customer Retention 145

Customer Retention Promotions Location Customer Experience 145

Inside Retail

MAY 29, 2024

“Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

“Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

365 Retail

MARCH 25, 2025

Platforms like Karamba offer live casino experiences that mimic playing at a brick-and-mortar casino, complete with real dealers and interactive gameplay. This combination of technology and reality ensures that customers still feel connected to the traditional casino experience.

Payment Services 52

Payment Services Customer Retention Accounting Promotions 52

Inside Retail

SEPTEMBER 4, 2022

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. .

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147

365 Retail

NOVEMBER 13, 2024

Promotional products are more than just free giveaways—they’re powerful tools that help brands make a lasting impression on customers. In today’s bustling retail landscape, these branded items play a growing role in creating memorable experiences and building customer loyalty.

Promotions 52

Promotions Accessories Customer Retention Returns 52

Inside Retail

FEBRUARY 26, 2024

Building or strengthening supplier relationships creates a platform for potentially locking in discounts and reduces the risk of delays, or at least facilitates better communication around issues out of suppliers’ control, and lessens the likelihood of quality issues.

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Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

Customer Retention 52

Customer Retention Supermarket Promotions Shopping 52