Small Biz Trends

JULY 23, 2025

Key Takeaways Prioritize innovation to enhance products and attract tech-savvy customers, driving market share growth. Implement loyalty programs to retain customers and increase profits significantly through repeat purchases. Loyal customers drive repeat purchases and can considerably boost your revenue.

Marketing 76

Marketing Customer Retention Advertising Employee Engagement 76

Small Biz Trends

JUNE 10, 2025

Such an atmosphere improves employee engagement and job satisfaction, leading to better retention rates. High employee morale often translates into improved performance reviews and productivity, which directly impacts business growth. Volunteer at a retirement home or local soup kitchen.

Customer Retention 111

Customer Retention Employee Engagement Promotions Returns 111

Small Biz Trends

JULY 21, 2025

Fostering a culture of continuous improvement promotes innovation, employee engagement, and overall organizational resilience. Engaging employees at all levels in these discussions cultivates ownership and collaboration, boosting performance. Customer churn to assess customer retention.

Accounting 69

Accounting Promotions Customer Retention Employee Engagement 69

Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we? This also improves the overall health of the business and allows retailers to better connect with their customers.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Retail TouchPoints

AUGUST 15, 2022

For the second year in a row, product availability issues topped the list of retailers’ toughest customer loyalty challenges, at 44%. The supply chain challenges are real (and they’re certainly not going away over the next year), which is why brands should focus on being transparent about these issues.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Consumer 243

Wiser

SEPTEMBER 20, 2022

Or rather, there are more ways for a customer to interact with a brand or retailer than there ever has been before, so now maintaining those interactions can have a deeper impact on the success of your business. Because of this, your company should consider developing a retail strategy that focuses on customer experience.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Wiser

SEPTEMBER 27, 2023

Additionally, it can encourage higher response rates as customers feel more inclined to participate in surveys when they are assured their personal information will not be misused or disclosed. In summary, respecting and ensuring the anonymity and confidentiality of survey respondents is at the heart of ethical and effective survey design.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146