Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we? This also improves the overall health of the business and allows retailers to better connect with their customers.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Wiser

SEPTEMBER 27, 2023

Additionally, it can encourage higher response rates as customers feel more inclined to participate in surveys when they are assured their personal information will not be misused or disclosed. In summary, respecting and ensuring the anonymity and confidentiality of survey respondents is at the heart of ethical and effective survey design.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Wiser

SEPTEMBER 20, 2022

Or rather, there are more ways for a customer to interact with a brand or retailer than there ever has been before, so now maintaining those interactions can have a deeper impact on the success of your business. Because of this, your company should consider developing a retail strategy that focuses on customer experience.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Retail TouchPoints

AUGUST 15, 2022

For the second year in a row, product availability issues topped the list of retailers’ toughest customer loyalty challenges, at 44%. The supply chain challenges are real (and they’re certainly not going away over the next year), which is why brands should focus on being transparent about these issues.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Hyken

MAY 4, 2023

By improving customer service productivity, businesses can provide a better experience for their customers and potentially increase their revenue. With so many consumers moving their contact methods to chat and email-based tools, it’s important for customer service professionals to have the best tools at their disposal.

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

Hyken

MARCH 27, 2023

3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? While it may seem like marketing, if done well, content marketing connects with the customer and gets them engaged or emotionally connected.

Customer Retention 19

Customer Retention Customer Experience Consumer Marketing 19