Retail TouchPoints

MARCH 12, 2025

Now, with the Federal Trade Commission’s recent finalization of the “Negative Option Rule,” businesses offering recurring billing face a pivotal moment that demands both operational changes and fresh thinking about customer retention.

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Payment Services Customer Retention Customer Experience Marketing 179

Inside Retail

MARCH 27, 2025

How Bis transforms consumer understanding into innovation and growth Speaking of knowing how to tap into the power of the creative community, few brands are as adept at understanding their customer as Bis. Lowes Bailey stated that it is important to know your customer and know who you have a right to win with.

Customer Retention 130

Customer Retention Consumer Wholesale Accessories 130

Retail Focus

SEPTEMBER 1, 2024

By building an intelligently optimised online customer journey you can achieve higher sales conversion rates, improved customer retention, and a stronger, more recognisable brand. This can ideally lead to long-term customer retention and improve the profitability and efficiency of your business processes.

Customer Retention 130

Customer Retention Payment Services Clienteling Shopping 130

Retail Focus

AUGUST 25, 2024

By having live music, comedy shows and first-class restaurants, customers will be drawn to the complete experience at casinos. Personalised Experience The shopping culture has changed over the years and customers nowadays yearn for a special and tailor-made experience.

Customer Retention 130

Customer Retention Marketing Retail Marketing Promotions 130

Retail Focus

FEBRUARY 1, 2025

The partnership has also fuelled significant advancements in Dr Squatchs direct-to-consumer (DTC) operations, including quicker click-to-delivery, improved customer retention and hands-off fulfilment. Aside from the service, it is the team at J&J that really sets them apart from the competition.

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Fulfillment Customer Retention Shipping Management 147

Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

MAY 7, 2021

At Home has entered into a definitive agreement to sell itself to funds affiliated with Hellman & Friedman (H&F), a global private equity firm, in an all-cash transaction valued at $2.8 At Home will be taken private after the acquisition closes. At Home is coming off a strong Q4 2021, which ended Jan.

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ATS Customer Retention Home Furnishings Planning 205

Inside Retail

MARCH 16, 2025

With Australias fair and reasonable privacy test expected in 2025, businesses relying on outdated data practices are at risk. Customers now expect full transparency about how their data is collected and used. And lets not forget about customer retention. And trust is the foundation of everything.

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Customer Retention Management Location Consumer 165

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. I love the phrase at Levi’s: Driving profits through principles. Michelle Gass, President of Levi Strauss & Co.,

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ATS Customer Retention Consumer Finance 285

Retail TouchPoints

NOVEMBER 18, 2020

To illustrate, here are a few examples of how retailers are using location intelligence to better inform their company’s customer retention strategy this holiday season: Start With Competitive Intelligence. This ensures that loyal customers will be able to use their program rewards or offers with both brands equally.

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Location Customer Retention Shopping Consumer 264

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel platforms are meant to limit disruption and simplify the customer experience, as well as grow and change with your business. When implementing an omnichannel-focused strategy, it’s not necessary to launch every channel at once. Start by analyzing what’s working and what isn’t for your team and customers.

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Customer Retention Customer Experience Consumer Shopping 328

Retail TouchPoints

JANUARY 31, 2024

Between best-in-class customer service at its cafes in Atlanta and Savannah, Ga., If email marketing is used for people at the bottom of the marketing funnel, SMS to me is [used] even lower [in the funnel],” said PERC’s Co-owner and self-proclaimed “numbers guy” Alan Fischer.

Marketing 264

Marketing ATS Customer Retention Promotions 264

Inside Retail

MAY 13, 2024

Amid significant shifts in shopper buying behaviours throughout last year and already this year, retailers are working hard to stay in front of existing customers and attract new ones. Economic uncertainty and customer purchasing habits are weighing heavily on marketing leaders’ minds. However, the acquisition is only half the story.

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Marketing Marketing Spend Customer Retention Advertising 287

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 263

Customer Retention Accounting Promotions Management 263

Inside Retail

MARCH 17, 2025

During the opening weeks of Eggslut, there were queues of people who wanted to try it because it was the hot new restaurant that drew strong social media buzz, Dr Guy Llewellyn, assistant professor at EHL Singapore Campus, told Inside Retail. However, sustaining that momentum is a different challenge altogether.

Marketing 130

Marketing Customer Retention Location Returns 130

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. shoppers list shared values as the biggest factor behind brand loyalty. ”

Customer Retention 264

Customer Retention Shipping Consumer Planning 264

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

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Customer Retention Consumer Marketing Visual Merchandising 262

Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

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Returns Customer Retention Consumer Shopping 297

Retail TouchPoints

JUNE 15, 2023

The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes. Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards.

Customer Retention 276

Customer Retention Jewelry Fulfillment Outdoor 276

Inside Retail

FEBRUARY 24, 2025

They’re not soft at all — they’re actually the steel framework that holds successful businesses together. Can it build trust with a team going through difficult changes? The myth about ‘soft’ skills The same thing is happening now with soft skills.

Customer Retention 130

Customer Retention Point of Sale Checkout Management 130

Retail TouchPoints

JUNE 29, 2021

In order to understand where the future of retail is headed, we’re going to take a look at how the pandemic has impacted the retail industry and how it has already started to adapt to pandemic challenges. . Simultaneously, data and analytics were at the forefront of retailers’ minds as stores sought to anticipate their consumers’ needs.

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Payment Services Checkout Customer Retention Kiosk 276

Inside Retail

JULY 18, 2024

This suggests there is still space in the budget for life’s little luxuries, opening up opportunities for savvy retailers,” says Shaun Broughton, MD, Asia Pacific and Japan at Shopify. This highlights the value of knowledgeable staff and how they bolster customer experience.

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Inside Retail

JUNE 27, 2023

That strategy includes a trial of click-and-collect at its Queensland and Victorian restaurants and the steady rollout through UberEats which is contributing to increased brand awareness.

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Customer Retention Planning Marketing ATS 245

Retail TouchPoints

JANUARY 18, 2024

DBG said it will use this first store to “to clear excess inventory at a meaningfully higher margin than selling into the off-price channel,” noting that it received a significant amount of excess inventory with its Sundry acquisition in late 2022. ” DBG forecasts that each store will generate over $1.5 million annually.

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Planning Customer Retention Wholesale Location 263

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses? Enhanced client retention often leads to improved financial performance.

Customer Retention 52

Customer Retention Merchant Services Clienteling Telecommunications 52

Inside Retail

MARCH 3, 2024

Given current economic conditions impacting both shoppers and retailers, focusing increasingly on customer retention over acquisition is key to driving better outcomes and returns. Many loyalty programs are ineffective and their returns are unknown at best, and margin erosive at worst.

Marketing 290

Marketing Customer Retention Returns Planning 290

Retail TouchPoints

SEPTEMBER 13, 2023

It’s important that financial partners help retailers by continuing to enhance the customer experience, thereby helping retailers reduce chargeback transactions, lower dispute costs and increase customer retention. Prior to his role at Ethoca, he led global M&A for Mastercard.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

Retail Focus

MARCH 25, 2025

Lets explore how they enhance customer-brand relationships and create lasting value. Incentivising Repeat Business At its core, a loyalty program is designed to incentivise repeat business, and when executed correctly, it does so very effectively.

Payment Services 130

Payment Services Customer Retention Returns Customer Experience 130

Retail Focus

DECEMBER 6, 2024

Anticipate and address customer needs at every stage of their journey. When used effectively, email marketing not only enhances the overall customer experience but also drives revenue by encouraging repeat purchases and long-term relationships. Send location-specific offers for stores or services near the customer.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Inside Retail

MAY 27, 2024

The question is, what do they want at each stage of the delivery journey? Nailing each stage of the delivery journey The research identifies a close link between the delivery experience and customer retention. In e-commerce, the delivery experience matters. First, they assess the security and simplicity of your shipping page.

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Inside Retail

AUGUST 22, 2024

Multi-brand luxury boutique Marais is celebrating two decades in business and serendipitously has marked the occasion with the opening of its second location at QV Melbourne. Honestly, it is rewarding to be able to look at what the customer needs in their wardrobe and help them to achieve their wardrobe goals.

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Customer Retention Boutique Location Fashion 264

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. According to Clarus Commerce data, 28% of consumers say they enroll in loyalty programs for immediate benefits, with the intention of unsubscribing at a later time.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

APRIL 5, 2024

iGaming companies typically have minutes at most, and usually only seconds, to retain or lose a customer. If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. Contrast that to retail. About four in five U.S.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Hyken

DECEMBER 31, 2021

Karen Hertzberg is the Senior Content Marketing Specialist at Siege Media. She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. .

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Customer Retention Business Communication Marketing Consumer 115

Retail TouchPoints

JUNE 22, 2020

“Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39%. increase in repeat purchase revenue,” said Brittany Boykow, Director of E-Commerce at LAFCO in a statement. ”

Customer Retention 162

Customer Retention Shipping ATS Marketing 162

Retail TouchPoints

MAY 11, 2021

With that in mind, here are five essential KPIs you can use to measure how good your returns experience is, so that you can make sure you are improving customer retention and lifetime value. In the long term, though, you’re probably losing that customer. Dan Nevin is Chief Revenue Officer, Global Retail at Doddle.

Customer Experience 221

Customer Experience Returns Customer Retention Shopping 221

Inside Retail

MAY 8, 2024

A predictable outcome “At this stage, these are recommendations only, meaning that some, all, or none of their implementation is possible. The review looked at whether the mergers and acquisitions reforms in other sectors such as hardware and liquor are currently adequate for competition laws.

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Supermarket Customer Retention Consumer Wholesale 278