Retail TouchPoints

DECEMBER 13, 2022

“Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. Armed with this information, CPG brands can activate media at the right times and places to reach their audiences where they are spending time today, both offline and online.

Advertising 278

Advertising Telecommunications Location Kiosk 278

Retail TouchPoints

MAY 2, 2024

billion by 2028, rising at a market growth of 14.2% An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience.

Customer Retention 278

Customer Retention Payment Services Marketing Telecommunications 278

Cisco Retail

JULY 21, 2021

Cisco: What are your individual roles and main areas of responsibility at Enel? Anna: I am a Network Engineer within the Enel Telecommunication Assurance Team within Infrastructure Technological Services. Massimiliano: I also manage the Network, as well as Security, as part of Enel’s Telecommunication Assurance Team.

Telecommunications 145

Telecommunications ATS Planning Management 145

Retail TouchPoints

MARCH 15, 2024

While customers come to browse the physical shelf, your digital shelf goes to the customer. It can constantly and immediately change the way it is arranged to beat other shelves at capturing the customer’s attention. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Inventory Management 264

Inventory Management Telecommunications Location Marketing 264

Retail TouchPoints

JANUARY 22, 2021

What used to be popping into a store three or more times a week quickly converted into buying items in bulk and stocking up for two to three weeks at a time. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. And technology has everything to do with it.

Consumer 249

Consumer Telecommunications Fulfillment Customer Experience 249

Cisco Retail

APRIL 29, 2021

Leading the team in the Americas, I get to hear first-hand how Cisco Customer Experience (CX) plays a big part in helping our customers thrive in these challenging times. We marry together human expertise and Cisco’s Collaborative Intelligence with our new CX Cloud to empower our customers and partners anywhere they work.

ATS 91

ATS Telecommunications Customer Experience Location 91

Inside Retail

JULY 19, 2023

At that time, she said that uniforms were typically generic – involving polos or white shirts and black aprons. I think all brands really care about how they can provide the best possible customer experience – and a uniform plays a key part in how a brand presents itself,” she said. “If

Planning 246

Planning Telecommunications Fashion Wholesale 246

Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

Telecommunications 130

Telecommunications Customer Experience Consumer Marketing 130

Cisco Retail

NOVEMBER 30, 2021

At the end of last year, I was attending one of our regular company-wide check-ins. Since I am aware that many rural areas in Mexico were facing telecommunications problems, these two concepts caught my attention. Not only is Cisco’s purpose to build a more inclusive future for all, but that is something I strongly believe in as well.

Telecommunications 98

Telecommunications Customer Experience Accounting Management 98

Cisco Retail

JULY 15, 2021

Although I will have many cancellations to tell them about, my experience as a new hire in Cisco’s Customer Experience Academy (CXA) won’t be one of them. I am a new Project Manager in the Customer Experience (CX) Americas region. Cisco doesn’t settle for less. Virtual learning gave us more , not less.

Telecommunications 109

Telecommunications Customer Experience Management ATS 109

Cisco Retail

SEPTEMBER 9, 2021

Santiago, and the team at Repsol, are leading the way by digitalizing the global energy provider’s network infrastructure to achieve their company goal of net-zero emissions by 2050. Our most recent stories include: Telstra (Telecommunications): Implementing one of the world’s largest deployments of Cisco NSO.

Telecommunications 142

Telecommunications Management Customer Experience ATS 142

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. Our goal at Astound is to transform the way consumers shop online and provide our clients with the latest technology to drive sustained business growth,” said Youell.

Telecommunications 81

Telecommunications Finance Customer Experience Consumer 81

Cisco Retail

APRIL 13, 2021

Similar moments exist at the macro level, and these events change the course of our collective path. IT organizations across the globe did not escape these challenges and, in fact, found themselves at the center of solutioning for them. Out of sheer necessity, the tempo of transformation picked up at an unbelievable pace.

Telecommunications 89

Telecommunications Customer Experience Supermarket ATS 89

Cisco Retail

SEPTEMBER 16, 2021

The work with Rakuten Mobile is an excellent example of how Cisco Customer Experience (CX) teams work hand-in-hand with customers, Cisco’s technology groups and other vendors to completely change the game. This uniquely positions Rakuten Mobile to build a better, more inclusive internet for the future. And we’re not done yet.

Management 145

Management Location Customer Experience Telecommunications 145

Hyken

OCTOBER 3, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. CMSWire) As a customer experience professional, do you have to be a trained statistician? Technology is driving this trend.

Customer Experience 12

Customer Experience Telecommunications Consumer Management 12

Nvidia

DECEMBER 14, 2021

See animated digital humans at work in the exact same, but digital version of the plant. Autonomous vehicles at a very simple level are robots that operate in the open world, striving to avoid contact with anything,” said Rev Lebaredian, vice president of Omniverse and Simulation Technology at NVIDIA.

Fulfillment 145

Fulfillment Telecommunications Planning Management 145

Cisco Retail

JUNE 29, 2021

Hi, my name is Liz Torrence, and I am a Customer Success Manager at Cisco. My high school was the first to implement the program in Mexico, which allowed me and my brother to have hands-on experience into the IT world. After six years of working at Cisco, my love for Cisco is more mature. Liz’s Story.

Telecommunications 60

Telecommunications Customer Experience Planning Promotions 60

365 Retail

AUGUST 2, 2024

The fusion of artificial intelligence and customer service was always inevitable; it’s an evolutionary step in the relentless pursuit of enhancing, improving, and streamlining customer experiences. Clarke novel in the past, welcome to the future, where AI is now firmly entrenched in the customer service landscape.

Telecommunications 52

Telecommunications Customer Experience Promotions ATS 52

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 360

Payment Services Checkout Telecommunications Social Commerce 360

Retail TouchPoints

MARCH 6, 2025

Given its primary role as a telecommunications provider, it can be easy to overlook the fact that Verizon also is one of the most ubiquitous retailers in the U.S. And that number continues to grow last year, Verizon added 1,000 stores, and 1,000 more are on the way this year at a pace of two to three openings per day.

Telecommunications 179

Telecommunications Consumer Store Operations Customer Experience 179