Remove ATS Remove Customer Experience Remove Telecommunications
article thumbnail

AI and the Art of Non-Linear Customer Experience

Retail TouchPoints

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

article thumbnail

Best Buy Canada to Operate 165 Small-Format Bell Canada Stores Under Renamed Banner

Retail TouchPoints

Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The Best Buy Express small-store format will be designed to provide an easy-to-navigate shopping experience and also will serve as pickup points for online orders. “By

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Baltic Telecom Company Trials Self-Service Store to Reach Small-Town Customers

Retail TouchPoints

Telia — a telecommunications company in the Nordic and Baltic states — is piloting a new self-service store model in Tartu, Estonia, as it looks for cost-effective ways to serve customers in regions where full-service offices aren’t in place.

Kiosk 274
article thumbnail

Crypto Payments Adoption in FinTech: How Do Retailers Fit in?

Retail TouchPoints

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

article thumbnail

Resilience is Key as Payments Acceptance becomes Mission-Critical

Retail TouchPoints

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. While dedicated lines deliver higher reliability, they come at a higher a cost. James Stark is Head of Direct Sales UK – Enterprise, Merchant Services at Worldline.

article thumbnail

CX Cloud energizes large-scale digital transformation at Enel

Cisco Retail

Cisco: What are your individual roles and main areas of responsibility at Enel? Anna: I am a Network Engineer within the Enel Telecommunication Assurance Team within Infrastructure Technological Services. Massimiliano: I also manage the Network, as well as Security, as part of Enel’s Telecommunication Assurance Team.

article thumbnail

Put Your CPG Brand Where the Foot Traffic is to Stay Competitive

Retail TouchPoints

“Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. Armed with this information, CPG brands can activate media at the right times and places to reach their audiences where they are spending time today, both offline and online.