Retail TouchPoints

OCTOBER 18, 2022

Additionally, a DVR-style journey playback tool allows for the retailer to play back all or specific customer paths at speeds of 1 to 120X. For example, in a retail location we have experience with, one department’s immersive, interactive shopping experience was identified as the element worth scaling consideration.

Customer Experience 289

Customer Experience Location Apparel Shopping 289

Retail TouchPoints

FEBRUARY 21, 2023

Bestseller is aiming to optimize its store operations with a single view of all stock, which will help Vero Moda offer the right products at the right location without requiring high amounts of safety stock.

ATS 246

ATS Store Operations Fashion Customer Experience 246

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 265

Checkout Point of Sale Returns Kiosk 265

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 252

Fulfillment Supermarket Grocer Store Operations 252

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. That partnership has since been expanded chainwide.

Returns 260

Returns ATS Kiosk Customer Experience 260

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 281

Merchant Services ATS Customer Experience Marketing 281

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. And offering these educational opportunities through different formats ensures employees can feel engaged and empowered anywhere, and at any time.

Management 181

Management Merchant Services Employee Engagement Store Operations 181

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S.,

Payment Services 227

Payment Services Planning ATS Supermarket 227

365 Retail

DECEMBER 15, 2022

Other common areas of investment were a q uality end-to end customer experience (29%) , a person al ised customer experience ( 2 8 % ) and staff training (28%). . The post European retailers fearing for in-store operations during this year’s festive period appeared first on 365 RETAIL | Retail Technology News.

Store Operations 78

Store Operations Customer Experience Promotions Management 78

Retail TouchPoints

JUNE 11, 2024

For its National HIV Testing Day event on June 27, Walgreens will provide free testing for HIV and other STDs at a record 550 stores. No appointment is needed to get the tests, which typically provide results in 20 minutes or less, at any of these participating Walgreens stores.

ATS 306

ATS Store Operations Customer Experience 306

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 78

Customer Experience Shrinkage Checkout Inventory Management 78

Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

Checkout 217

Checkout Payment Services Store Operations Customer Experience 217

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Supermarket 288

Supermarket Customer Experience Management ATS 288

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. The retailer is focused on improving the store experience, where “everything begins and ends for our customers,” said Vasos during the May 2024 call.

Checkout 269

Checkout Payment Services Inventory Management ATS 269

Retail TouchPoints

MARCH 25, 2024

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 274

ATS Returns Consumer Location 274

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

Fulfillment 239

Fulfillment Store Operations Customer Experience Planning 239

Retail TouchPoints

NOVEMBER 29, 2022

RFID solution provider SML will work with touchscreen supplier Elo to combine their respective technologies in a partnership that aims to streamline the customer experience through increased interactivity and customer engagement. An example is Swedish retailer MQ , which deployed the new solution in their fitting rooms.”.

Customer Experience 242

Customer Experience Store Operations Management ATS 242

V Count

APRIL 1, 2021

The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics show that providing an excellent customer experience is the key to increasing a business’s conversion rate.

Customer Experience 91

Customer Experience Checkout Store Layout Advertising 91

365 Retail

JANUARY 24, 2024

Brick-and-mortar stores are at a crossroads these days. By weaving these technologies into their day-to-day, retailers are crafting shopping experiences that are not just current but ahead of the curve. AI and robots are not replacements for human interaction but rather tools to augment and enhance the customer experience.

Store Operations 52

Store Operations Apparel Shopping Fashion 52

Retail TouchPoints

DECEMBER 4, 2023

Walmart has kicked off a three- month pilot offering free HIV screenings at pharmacies in Petersburg and Ashland, Va. This training equips pharmacists and clinicians to support patients with or at risk of HIV/AIDS through clinical and culturally relevant education, enabling more compassionate care.

ATS 257

ATS Location Store Operations Customer Experience 257

Retail TouchPoints

MARCH 16, 2023

The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Wholesale 267

Wholesale Location ATS Inventory Management 267

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Retail TouchPoints

AUGUST 13, 2024

After less than two years at his post, Laxman Narasimhan is stepping as CEO of Starbucks. During his tenure, Narasimhan supported Starbucks’ supply chain innovation, helped store operations and improved the partner (employee) experience, according to a company statement. Although he was named incoming CEO on Sept.

Customer Experience 257

Customer Experience Store Operations Brand Management Marketing 257

Retail TouchPoints

DECEMBER 22, 2021

A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère.

Store Operations 307

Store Operations Customer Experience Location ATS 307

Retail TouchPoints

OCTOBER 4, 2023

Some retailers have taken a look at consumer data, analyzing where consumers are making online purchases to better understand where a brick-and-mortar store might be successful based on the shoppers’ location. A customer might be used to going to the large-format location and having an abundance of product options.

Consumer 254

Consumer ATS Location Apparel 254

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 259

Store Operations Shipping Fulfillment Store Layout 259

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 251

Payment Services Customer Experience Consumer Supermarket 251

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 204

Checkout Payment Services ATS Accounting 204

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers. But if you look at sizes, that varies a lot.

Payment Services 242

Payment Services Apparel Checkout Fulfillment 242

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. operational efficiencies) has a negative effect on another (i.e.

Loss Prevention 282

Loss Prevention Visual Merchandising Sporting Goods Store Operations 282

Retail TouchPoints

OCTOBER 23, 2024

Driving Engagement and Efficiency Across Channels All Vitamin Shoppe stores will be equipped with one fixed POS station and two iPads. Customers at checkout also have access to CX Connect, an interactive solution designed to deliver personalized content, offers and experiences to customers.

Checkout 220

Checkout Clienteling Fulfillment Store Operations 220

Retail TouchPoints

NOVEMBER 20, 2024

Cedric Clark didn’t originally intend to have a career in retail, much less rise to the heights of EVP of Store Operations at Walmart , one of the world’s largest retailers. At the beginning of his working life he was an athlete, playing basketball professionally overseas when 9/11 interrupted that journey, at least temporarily.

Sporting Goods 219

Sporting Goods Store Operations Management ATS 219

Retail TouchPoints

JUNE 8, 2022

The 53-store regional supermarket chain hopes to relieve workers of these tedious tasks, allowing them to focus on customer service while also collecting valuable consumer data to improve its customer experience and operations.

Inventory Management 242

Inventory Management Supermarket Store Operations Customer Experience 242

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 262

Fulfillment Markdowns Store Operations Customer Experience 262

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. The collection will launch online and at select Kay stores on Oct. 28, with prices ranging from $199.99 to $2,199.99.

Jewelry 267

Jewelry Customer Experience Consumer Planning 267

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. Retail TouchPoints (RTP): You began in your post at JCPenney in 2022.

Point of Sale 273

Point of Sale Payment Services Customer Experience Department Stores 273

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 238

Inventory Management Customer Experience Fulfillment Shopping 238