Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.

Inventory Management 287

Inventory Management Fulfillment Management Store Operations 287

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

JANUARY 14, 2025

Our mission is to create the most enjoyable experience possible for those shopping with us and those working for us, said Brandon Hauff, VP of IT at Buckle in a statement. Our investment in Aptos ONE supports that mission, bringing to life an experience that is relevant, informed and frictionless.

Apparel 278

Apparel Store Operations Accessories Shopping 278

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

DECEMBER 25, 2023

in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Helping customers leave the store with everything they need is a key way to enhance the customer experience. Costco grew revenue by 6.7% and net income by 7.7%

Customer Experience 282

Customer Experience Dead-Stock Store Layout Point of Sale 282

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

FEBRUARY 10, 2025

increase over 2023, the footwear brand plans to continue its aggressive store expansion in 2025 by opening 180 to 200 locations. Skechers opened its 5,000 th store in Bogot, Colombia in February 2024 , at which time Skechers President Michael Greenberg said the brand was on its way to a total of 10,000 stores.

Planning 297

Planning Point of Sale Customer Experience Location 297

Retail TouchPoints

FEBRUARY 7, 2025

Supermarket retailer Giant Eagle will leverage the end-to-end platform from Grocery TV to scale up its Leap retail media network (RMN), activating rich, relevant content on in-store TVs at nearly 200 stores across Pennsylvania, Ohio, West Virginia, Maryland and Indiana.

Advertising 243

Advertising Supermarket Customer Experience Management 243

Retail TouchPoints

JANUARY 10, 2025

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.

Visual Merchandising 274

Visual Merchandising Outdoor Customer Experience Apparel 274

Retail TouchPoints

JANUARY 23, 2025

Following a raft of stores closures in 2024, retail advisory firm Coresight Research predicts that closures will escalate further this year, to approximately 15,000. Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail TouchPoints

APRIL 3, 2025

CardVault by Tom Brady will open a flagship location later this month at the American Dream mall in Rutherford, N.J., The 1,200-square-foot store will offer rare and premium trading cards, authentication services and an exclusive VIP trading experience. next to MetLife Stadium, home field for the NFLs Jets and Giants.

ATS 147

ATS Fashion Location Visual Merchandising 147

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. The Lasting Effect of In-Store Events Successful in-store marketing today springs from the idea that there is more to a shop than its retail space.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 22, 2025

Some 2025 retail design trends are easy to predict; for example, its a good bet that artificial intelligence (AI) will play a starring (or at least supporting) role. When [experience design] is humming along really well, it also can help customers make memories, if the brand can align the experience to a bigger story.

Customer Experience 317

Customer Experience Promotions Visual Merchandising Marketing 317

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. Starbucks also will shift its focus to its existing stores rather than building new ones.

Planning 277

Planning Customer Experience Marketing ATS 277

Retail TouchPoints

NOVEMBER 13, 2024

It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Mapping the customer experience is essential to successful development. Intentional pathways create a holistic guest experience. Mercedes-Platz, Berlin.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise.

Kiosk 302

Kiosk Grocer Consumer Marketing 302

Retail TouchPoints

OCTOBER 23, 2024

Retailers that have adopted RFID often report increases in retail in-store efficiency while seeing decreases in labor costs. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

NOVEMBER 19, 2024

In addition to extended store hours, increased inventory pressures and customers who often are even more impatient than normal, these workers also often find themselves working more hours at a time when many other employees are taking time off. “On The reality is not everyone is going to get that time off.

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Retail TouchPoints

FEBRUARY 25, 2025

The Lovesac Company is partnering with global nonprofit Habitat for Humanity to provide sustainable furniture to homes at a more accessible price point. In these stores, items are sold at a discounted rate and help fund local housing initiatives.

Store Operations 227

Store Operations Location ATS Customer Experience 227

Retail TouchPoints

APRIL 4, 2025

Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. This in turn leads to stockouts, misaligned campaigns and frustrated customers. Thats where journey management comes in.

Management 147

Management Customer Experience Inventory Management Store Operations 147

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

SEPTEMBER 13, 2024

The carts’ seat holds 35 to 250 pounds ; Walmart will equip each Supercenter with two carts and each Neighborhood Market with at least one. Whether they’re caring for someone with a disability or a temporary injury, the carts support our customers when and how they need it every time they come through our doors.”

Store Operations 279

Store Operations Customer Experience Shopping Marketing 279

Retail TouchPoints

OCTOBER 27, 2024

Shein is very Gen Z oriented, so we bring in as many Gen Z team members as possible,” said Marisa Runyon, Director of Creative Content and Production at Shein. “We Shein spoke during a panel discussion at the recent FUTR conference in New York City. We spend a lot of time in brainstorming sessions, asking them, ‘What are you watching?

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

MARCH 26, 2025

Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient, said Tim Robinson, VP, Returns for Blue Yonder in a statement.

Returns 162

Returns Location Department Stores Customer Experience 162

Retail TouchPoints

APRIL 2, 2025

Customers are now searching for convenience above anything else. At the same time, specialty retailers like Party City and Joann faced challenges. How can retailers survive the current shift and optimize their physical stores to better connect with customers? retail sales growth.

Social Commerce 147

Social Commerce Customer Experience Specialty Retailers Fashion 147

Retail TouchPoints

NOVEMBER 13, 2024

Without proper comms for security in place, it puts both your workers and business at risk. How Communication Enhances Retail Security Coordination and Efficiency Solid communication systems can enhance the process and efficiency of retail security operations. That creates a positive shopping environment where customers feel safe.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 298

Merchant Services ATS Customer Experience Marketing 298

Inside Retail

NOVEMBER 5, 2024

Technology continues to evolve at a rapid pace and this is nothing new to all in retail. Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. This can lead to diminished customer experiences and reduced employee satisfaction.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Fulfillment 130

Retail TouchPoints

JUNE 11, 2024

For its National HIV Testing Day event on June 27, Walgreens will provide free testing for HIV and other STDs at a record 550 stores. No appointment is needed to get the tests, which typically provide results in 20 minutes or less, at any of these participating Walgreens stores.

ATS 312

ATS Store Operations Customer Experience 312

Inside Retail

FEBRUARY 11, 2025

Retail Food Group (RFG) has announced the end of the Michels Patisserie chain, revealing it will work with franchisees to convert their stores to either Gloria Jeans or Donut King. There are just 19 Michels Patisserie stores across RFGs home state of Queensland, New South Wales and Victoria.

Store Operations 189

Store Operations Customer Experience Consumer Marketing 189

Theatro

DECEMBER 12, 2024

The retail worlds pulse beats strongest at one event each year: the National Retail Federation (NRF) Big Show. Theatro is excited to be part of the NRF 2025 Big Show, and we invite you to visit our booth to experience firsthand how were transforming frontline communication and productivity. Why Visit Theatro at NRF 2025?

ATS 84

ATS Loss Prevention Customer Experience Store Operations 84

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Shopping 179

Shopping Store Layout Inventory Management Customer Experience 179

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

Planning 269

Planning Promotions Location Management 269

Retail TouchPoints

JANUARY 20, 2025

Providers with a robust infrastructure and proven experience can handle complex demands, such as managing hazardous waste streams, transporting regulated materials and ensuring safety every step of the way. Make sure to prioritize vendors that put sustainability at the forefront.

Management 312

Management Returns Department Stores Merchandise Store 312