Retail TouchPoints

JUNE 11, 2024

For its National HIV Testing Day event on June 27, Walgreens will provide free testing for HIV and other STDs at a record 550 stores. No appointment is needed to get the tests, which typically provide results in 20 minutes or less, at any of these participating Walgreens stores.

ATS 300

ATS Store Operations Customer Experience 300

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 264

Merchant Services ATS Customer Experience Marketing 264

Retail TouchPoints

MARCH 25, 2024

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 255

ATS Returns Consumer Location 255

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Customer Experience 250

Customer Experience Marketing Fulfillment Store Operations 250

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Supermarket 269

Supermarket Customer Experience Management ATS 269

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. The retailer is focused on improving the store experience, where “everything begins and ends for our customers,” said Vasos during the May 2024 call.

Checkout 258

Checkout Payment Services Inventory Management ATS 258

Retail TouchPoints

MARCH 16, 2023

The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Wholesale 254

Wholesale Location ATS Inventory Management 254

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 233

Fulfillment Supermarket Grocer Store Operations 233

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. And offering these educational opportunities through different formats ensures employees can feel engaged and empowered anywhere, and at any time.

Management 247

Management Merchant Services Employee Engagement Store Operations 247

Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

Checkout 198

Checkout Payment Services Store Operations Customer Experience 198

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.

Inventory Management 213

Inventory Management Fulfillment Management Store Operations 213

Retail TouchPoints

DECEMBER 4, 2023

Walmart has kicked off a three- month pilot offering free HIV screenings at pharmacies in Petersburg and Ashland, Va. This training equips pharmacists and clinicians to support patients with or at risk of HIV/AIDS through clinical and culturally relevant education, enabling more compassionate care.

ATS 239

ATS Location Store Operations Customer Experience 239

Retail TouchPoints

JANUARY 14, 2025

Our mission is to create the most enjoyable experience possible for those shopping with us and those working for us, said Brandon Hauff, VP of IT at Buckle in a statement. Our investment in Aptos ONE supports that mission, bringing to life an experience that is relevant, informed and frictionless.

Apparel 206

Apparel Store Operations Accessories Shopping 206

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

Fulfillment 219

Fulfillment Store Operations Customer Experience Planning 219

Retail TouchPoints

OCTOBER 4, 2023

Some retailers have taken a look at consumer data, analyzing where consumers are making online purchases to better understand where a brick-and-mortar store might be successful based on the shoppers’ location. A customer might be used to going to the large-format location and having an abundance of product options.

Consumer 241

Consumer ATS Location Apparel 241

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 242

Store Operations Shipping Fulfillment Store Layout 242

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. operational efficiencies) has a negative effect on another (i.e.

Loss Prevention 262

Loss Prevention Visual Merchandising Sporting Goods Store Operations 262

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. Retail TouchPoints (RTP): You began in your post at JCPenney in 2022.

Point of Sale 268

Point of Sale Payment Services Customer Experience Department Stores 268

Retail TouchPoints

AUGUST 13, 2024

After less than two years at his post, Laxman Narasimhan is stepping as CEO of Starbucks. During his tenure, Narasimhan supported Starbucks’ supply chain innovation, helped store operations and improved the partner (employee) experience, according to a company statement. Although he was named incoming CEO on Sept.

Customer Experience 246

Customer Experience Store Operations Brand Management Marketing 246

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 249

Discount Store Shopping ATS Payment Services 249

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 235

Payment Services Customer Experience Consumer Supermarket 235

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. When the barcode is scanned at the register, it is then activated for use.

Point of Sale 311

Point of Sale Customer Experience ATS Store Operations 311

Retail TouchPoints

JUNE 14, 2024

“Providing shoppers with convenient services is critical to Kohl’s ongoing commitment to the customer experience,” said Gregg Barta, EVP of Supply Chain and Logistics at Kohl’s in a statement.

Returns 252

Returns Customer Experience Shopping ATS 252

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Holiday is the one time of year when a predictably large percentage of customers are not shopping for themselves , meaning they’re shopping brands and retailers that are outside of their usual pattern.”

Customer Experience 309

Customer Experience Returns Checkout Shopping 309

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 218

Inventory Management Customer Experience Fulfillment Shopping 218

Retail TouchPoints

APRIL 12, 2023

In November 2022 alone, for example, Leap opened multiple stores at Simon properties in California and Florida: True Classic Tees in Los Angeles’ Del Amo Fashion Center and ThirdLove , Sugarfina and Goodlife in Florida’s Town Center at Boca Raton. “We Widen it to make your physical store as productive as possible.

Customer Experience 304

Customer Experience Shopping Consumer Fulfillment 304

Retail TouchPoints

JUNE 20, 2024

Target plans to roll out a new gen AI-powered chatbot designed to aide store associates in nearly all of its 2,000 stores following a six -month pilot at 400 locations.

Store Operations 233

Store Operations Planning Location Customer Experience 233

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H.,

Fulfillment 252

Fulfillment Customer Experience Planning Management 252

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. The collection will launch online and at select Kay stores on Oct. 28, with prices ranging from $199.99 to $2,199.99.

Jewelry 248

Jewelry Customer Experience Consumer Planning 248

Retail TouchPoints

JANUARY 11, 2024

Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. 13, What’s in Store for Retail Media Networks. For those who want to check out actual stores in the retail mecca that is New York City, guided retail store tours begin at 10 a.m.

ATS 217

ATS Wholesale Inventory Management Fashion 217

Retail TouchPoints

OCTOBER 31, 2023

However, more risk-averse shoplifters (Sheepish Teens and Disgruntled Employees) could be deterred by lower shelves, sign-free windows or panopticon-like layouts in which people feel watched at all times. Be tough — but preserve the customer experience. This can reduce customer waits and frustration. Incorporate new tech.

Loss Prevention 242

Loss Prevention Sporting Goods Customer Experience Store Layout 242

Retail TouchPoints

JANUARY 10, 2025

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.

Visual Merchandising 213

Visual Merchandising Outdoor Customer Experience Apparel 213

Retail TouchPoints

JANUARY 15, 2024

Since deployment, the solutions have become central to store operations. Improving Store Performance and Profitability Store managers can now better prioritize and divide associate tasks so employees can work more efficiently and effectively during their shifts.

Store Operations 231

Store Operations Management Planning ATS 231

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 201

Payment Services Kiosk Customer Experience Management 201

Retail TouchPoints

SEPTEMBER 25, 2023

in-stock commitment would take 6X as much inventory as the original 80% calculation — and it’s still not at 100% ! On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive. To provide a 99.5% What you offer [in terms of fast fulfillment], and to whom, is very important.

Returns 287

Returns Supply Chain Management Fulfillment Customer Experience 287

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 222

Advertising Store Operations Merchant Services Wholesale 222

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers. But if you look at sizes, that varies a lot.

Payment Services 223

Payment Services Apparel Checkout Fulfillment 223