Retail TouchPoints

OCTOBER 31, 2023

Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too. That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras?

Loss Prevention 242

Loss Prevention Sporting Goods Customer Experience Store Layout 242

Inside Retail

DECEMBER 2, 2024

Among the most crucial are not location, range, sales, store layouts, delivery, competitive prices, or even engaging staff. Instead, it’s how retailers package these components into a retail experience and effectively communicate these benefits to their audience. Great communications are the secret sauce for retailers.

Promotions 246

Promotions Store Layout Customer Experience Location 246

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. Inventory management: Unified commerce ensures a holistic view of inventory across all sales channels, from physical stores and e-commerce websites to mobile apps.

Inventory Management 260

Inventory Management Fulfillment Store Layout Specialty Retailers 260

Retail TouchPoints

NOVEMBER 23, 2022

A worldwide pandemic kept shoppers hunkered down at home and out of malls and stores for two years. The expected bounce-back has, at best, developed slowly. Many more products and services have become available at varying price points. Retail has suffered a string of setbacks in recent years.

Merchant Services 265

Merchant Services Shrinkage Store Layout Customer Experience 265

Inside Retail

SEPTEMBER 12, 2024

With the reopening of Sephora’s Melbourne Central store came the launch of its first beauty classroom, a space dedicated to hosting masterclasses with its exclusive brands – as well as the launch of Skincredible, its innovative app developed in collaboration with dermatologists to offer personalised skin analysis and product recommendations.

Store Layout 262

Store Layout Shopping Customer Experience Consumer 262

Inside Retail

DECEMBER 5, 2022

By design, Christmas is an explosion of sensory stimuli designed to fire all at once: colour, sparkle, lights, crowds, queues, music, extended product lines, changes to store layouts and pricing. Creating more accessible customer experiences.

Store Layout 130

Store Layout ATS Returns Shopping 130

Retail Focus

AUGUST 10, 2021

And they must build first-class customer experiences – both online and in physical stores – responding to permanent changes in shopping habits. The company invested in state-of-the-art automated packing machines, able to tailor-make parcels at the rate of 500 boxes an hour. Building first-class customer experiences.

Customer Experience 246

Customer Experience Store Layout Returns Consumer 246

V Count

APRIL 1, 2021

The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics show that providing an excellent customer experience is the key to increasing a business’s conversion rate.

Customer Experience 91

Customer Experience Checkout Store Layout Advertising 91

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. These businesses find themselves at a demanding intersection.

Consumer 211

Consumer Payment Services Supply Chain Management Store Layout 211

Inside Retail

MAY 23, 2024

From training employees to optimising the store layout, every facet of the retail environment must resonate with the brand’s core values and ethos. It is essential for consistency, ensuring that the marketing promises are reflected in the customers’ real-world experiences.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it. Look at some of the sporting goods retailers.

Sporting Goods 284

Sporting Goods Fulfillment Returns Store Layout 284

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Store Layout 284

Store Layout Customer Experience Marketing Inventory Management 284

Retail TouchPoints

MAY 21, 2024

By examining this network traffic, retailers can gain valuable insights, such as the most frequented areas of a store, the effectiveness of digital signage, the efficiency of store layouts and even the performance of online versus in-store promotions.

Inventory Management 227

Inventory Management Payment Services Store Layout Promotions 227

Inside Retail

JULY 11, 2024

At the same time, a small group with a New Economic Order (NEO) mindset seem untouchable by the economic state and is driving up to 70 per cent of discretionary spending in Australia. Being sensory pleasant, with great customer service that isn’t pushy but available. – Inconvenient store layout. Good value.

Store Layout 147

Store Layout Drop-Shipping Visual Merchandising Customer Experience 147

Retail Focus

JANUARY 16, 2025

Transforming the aisle into a connected and dynamic communication platform, the new solution helps retailers reimagine the shelf, powering greater operational efficiencies and enhancing seamless customer experiences in-store.

Store Layout 147

Store Layout Customer Experience Marketing ATS 147

365 Retail

SEPTEMBER 29, 2021

From business operations to customer behaviour, store layout is vitally important for many reasons which may seem inconsequential or unnoticeable to the untrained eye. But with retail footfall gradually increasing in the UK , you’ll want to do everything you can to make your store a roaring success. . Sales strategy.

Store Layout 52

Store Layout Supermarket Customer Experience Location 52

Retail TouchPoints

OCTOBER 24, 2023

At the same time, the Federal Reserve continues to raise interest rates in an effort to cool inflation, making it more expensive for companies to borrow and expand. Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids.

Store Layout 252

Store Layout Consumer Customer Experience Returns 252

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Shopping 229

Shopping Payment Services Visual Merchandising Customer Experience 229

Retail TouchPoints

MAY 1, 2024

These insights emphasize the multifaceted nature of customer preferences and the importance of personalizing the shopping environment to individual needs. Ultimately, the brands that successfully navigate this evolution will forge lasting loyalty by engaging customers through imagination and insight.

Consumer 275

Consumer Store Layout Customer Experience Checkout 275

A1 Retail

MAY 16, 2024

Making Currys easy to shop is an important part of the strategy – that’s why they’re continuing to invest in stores spread across the UK&I and adapting them to improve the customer experience. We’re committed to our omnichannel offering, and know our customers love our stores and our tech experts.

Customer Experience 64

Customer Experience Store Layout Shopping ATS 64

Retail TouchPoints

AUGUST 11, 2020

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

Checkout 198

Checkout Payment Services Store Layout Kiosk 198

Theatro

JANUARY 25, 2023

But they’ve also become more accustomed to the advantages of e-commerce, such as avoiding long lines and having an almost infinite amount of product information at their fingertips. This makes them more impatient with the in-store experience,” said Theatro CEO Chris Todd.

Customer Experience 76

Customer Experience Shopping Store Layout Consumer 76

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions.

Point of Sale 173

Point of Sale Customer Experience Checkout Store Layout 173

Inside Retail

FEBRUARY 8, 2022

According to campaign agency Clarion, customers guessed the wine cost almost six times as much as its actual price. Aldi’s latest pop-up is the second effort the business has made to showcase its wine offering, having also launched a ‘futuristic’ wine store in 2016 which saw online wine sales jump 47 per cent according to Gorkana.

ATS 130

ATS Supermarket Store Layout Advertising 130

Retail Focus

OCTOBER 31, 2023

Zebra took inspiration from the distinctive colours found within NEOM’s product line and have seamlessly integrated these four hues into the design of our store layout. When you step into Bicester you can expect a stress-free shopping experience and discover our 100% natural fragrances with true wellbeing benefits.”

Store Layout 147

Store Layout Customer Experience Shopping Location 147

Inside Retail

DECEMBER 4, 2023

The first RCX store, designed in partnership with Sydney-based retail agency The General Store, opened at Westfield Doncaster shopping centre in March 2020. Since then, Rebel and The General Store have opened a further 18 RCX stores across the country, including the latest location at Emporium Melbourne.

Store Layout 264

Store Layout Apparel Boutique Customer Experience 264

Retail TouchPoints

SEPTEMBER 19, 2023

I think that retailers will increase their investments in inventory and store operations tools and technologies that can allow them to deliver seamless omnichannel and in-store experiences for their customers.

Store Operations 242

Store Operations Shipping Fulfillment Store Layout 242

Retail TouchPoints

JULY 24, 2024

Advanced AV systems can change the functionality and ambiance of a space at the touch of a button. Similarly, retail environments can use digital signage and interactive displays to alter the store layout and highlight different products or themes depending on the event or season.

Store Layout 260

Store Layout Consumer Visual Merchandising Promotions 260

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 248

Consumer Loss Prevention Fulfillment Shopping 248

Retail Focus

DECEMBER 11, 2024

The latest new retail stores at Derbion in Derby. Picture by Shaun Fellows / Shine Pix Ltd In total, almost 89,789 sq ft of new openings, upsizes and relocations took place at Derbion during the past year. Derbion store and facilities photography 2024. Derbion store and facilities photography 2024.

Store Layout 147

Store Layout Shopping Fashion Customer Experience 147

Wiser

SEPTEMBER 13, 2023

Foot traffic data can also be leveraged to optimize store layouts. By tracking customer movement within a store, retailers can strategically place products to increase visibility and sales. Observing where customers linger and where they pass by can also inform decisions about product placement and store layouts.

Store Layout 147

Store Layout Promotions Store Operations Customer Experience 147

Retail TouchPoints

MAY 29, 2024

The small-format store, due to space constraints alone, avoids this issue. Whole Foods Market Daily Shop, the planned smaller sibling of its flagship stores, will hopefully capitalize on and enhance the perceived simplicity of shopping at Whole Foods.

Checkout 213

Checkout Planning Consumer Store Layout 213

Retail Focus

JANUARY 12, 2023

A comprehensive brand experience is promoted from the outside and into the physical space as well as other brand touchpoints. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. This generally includes elements such as signage, colour palette, lighting, and overall store layout.

Visual Merchandising 246

Visual Merchandising Store Layout Customer Experience Shopping 246

Retail TouchPoints

JUNE 30, 2022

Amazon has rolled out a new store-based analytics service that will give brands insights into how their products are discovered, considered and purchased at Amazon Go and Amazon Fresh stores in the U.S.

Payment Services 162

Payment Services Store Layout Advertising Promotions 162

Retail TouchPoints

JULY 16, 2020

“I think that that people are sort of leaning into the fact that we’re not going to get things to be the way that we want them as soon as we’d like,” said Ericka Podesta McCoy, CMO at Resonate in an interview with Retail TouchPoints. Contactless Is Important, But Don’t Let It End At Curbside Pickup. In fact, 50%.

Returns 235

Returns Apparel Store Layout Specialty Retailers 235

Retail TouchPoints

NOVEMBER 5, 2020

When it comes to online merchandising, there are plenty of subtle but effective in-store tactics that can be difficult to replicate. Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . Don’t ignore checkout.

Checkout 198

Checkout Store Layout Promotions Accessories 198

VMS

NOVEMBER 17, 2022

a fast-growing purveyor of frozen desserts, has taken the wraps off a brand-new look at its latest location in Locust, N.C. This is the first Jeremiah’s to be built from the ground up and will be used to gather insights on improving the customer experience in future stores. The new location, which opened Nov.

Store Layout 99

Store Layout Outdoor Customer Experience Location 99