Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. We’ll look at some of the top POS solutions currently available for this article.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? Cashless transactions grew significantly at the start of Covid-19 but, over the past year or so, cash acceptance has rebounded slightly.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. Retail TouchPoints (RTP): You began in your post at JCPenney in 2022. Bala: It’s all starting with data cleansing.

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

I Vend

APRIL 5, 2023

iVend Point of Sale (POS) iVend are leading experts in retail point of sale. Read more A point of sale (POS) system is the nerve centre of any retail operation. These five features combine to help you minimise cost, delight your customers and steal a march on your competition. billion **.

Customer Experience 52

Customer Experience Payment Services Point of Sale Inventory Management 52

Retail TouchPoints

AUGUST 6, 2024

The deployment, which builds on Sainsbury’s 20+-year relationship with NCR, will include the NCR Voyix Commerce Platform, Point of Sale Solutions and Next Generation Self-Checkout systems, all powered by NCR Voyix Edge software.

Promotions 278

Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

JULY 20, 2023

The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., We are always looking for new ways to delight our customers and improve the shopping experience,” said Leandro Balbinot, CTO at Whole Foods Market in a statement.

Payment Services 246

Payment Services Planning ATS Supermarket 246

Retail TouchPoints

SEPTEMBER 24, 2024

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. The new law, scheduled to take effect Jan. This straightforward approach is easy to follow and will help dramatically reduce plastic bag pollution.”

Point of Sale 262

Point of Sale Checkout Consumer ATS 262

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Point of Sale 298

Point of Sale Customer Experience Checkout Consumer 298

A1 Retail

JUNE 19, 2023

Mike Sponza, Music and Licensing Director at M-Cube talks to A1 Retail about the importance of getting the music right in your shop or store. It is a fundamental engagement tool which develops the brand-customer relationship. Therefore it is an integral part of the point of sale.

Customer Experience 52

Customer Experience Point of Sale Shopping Marketing 52

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. We see a future where technologies like Project Unlock can help the entire retail ecosystem create a great environment for our customers.”.

Point of Sale 355

Point of Sale Customer Experience ATS Store Operations 355

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal.

Merchant Services 294

Merchant Services Payment Services Point of Sale Consumer 294

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. The retailer is focused on improving the store experience, where “everything begins and ends for our customers,” said Vasos during the May 2024 call.

Checkout 279

Checkout Payment Services Inventory Management ATS 279

Retail TouchPoints

OCTOBER 31, 2024

Today’s consumers are increasingly skilled at tuning out marketing. Just look at email, where 79% of consumers ignore or delete marketing emails at least half the time. Wallet notifications offer a new way to reach customers on the device they never leave home without: their smartphone.

Marketing 296

Marketing Customer Experience Consumer Point of Sale 296

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Prior to joining MicroTouch, Dittig held senior roles at Samsung, Elo Touch Solutions, Tyco Electronics (TE Connectivity), ViewSonic Corporation and Tech Data.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 78

Customer Experience Shrinkage Checkout Inventory Management 78

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 264

Point of Sale Customer Experience Shopping Location 264

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

Checkout 299

Checkout Payment Services ATS Returns 299

Retail Gazette

FEBRUARY 6, 2024

Caroline Ellis, commercial director at ASC, advises on the key elements of an integrated returns journey, allowing retailers to protect their margins, while enhancing customer experience.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 241

Checkout Payment Services ATS Accounting 241

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 259

Payment Services Kiosk Customer Experience Management 259

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. In fact, a recent blog posted by Techjury revealed that the AI market is projected to grow at CAGR of 38.0%

Point of Sale 52

Point of Sale Merchant Services Inventory Management Management 52

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

365 Retail

MAY 19, 2021

We no longer find it exciting to receive parcels at the door. Endless months of working from home and social distancing has reminded us as a collective that we are social beings with a thirst for physical experiences. . Cleverly, the display of images highlighted the special bond between the brand and its customers throughout time.

Customer Experience 103

Customer Experience Shopping Consumer Point of Sale 103

Retail TouchPoints

AUGUST 22, 2023

“Sephora operates with a customer-first mindset, and our goal is to provide an elevated shopping experience in all of the ways that our beauty community chooses to shop with us,” said Stefan Jensen, VP, Treasurer at Sephora in a statement. Associates will need to install the mobile Point of Sale App on their iPhones to use it.

Merchant Services 246

Merchant Services Payment Services Point of Sale Checkout 246

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions. Just What Can Technology Do For Business?

Point of Sale 173

Point of Sale Checkout Customer Experience Store Layout 173

Retail TouchPoints

JULY 5, 2024

And what might sometimes be glossed over as “minor inconveniences,” the growing frequency of these disruptions points to much larger vulnerabilities within the sector’s payment system software. This complexity at scale will continue to increase risk, particularly for retailers that are still in the initial stages of cloud adoption.

Payment Services 278

Payment Services Customer Experience Inventory Management Consumer 278

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. NRS supports more than 20,000 active POS terminals.

Point of Sale 290

Point of Sale Supermarket Customer Experience Management 290

Retail TouchPoints

JULY 10, 2024

At Dyer Brown our approach, regardless of typology, emphasizes pre-design investigation: combining market research and surveys with collaborative stakeholder visioning sessions produces critical data that will inform the design process. At the same time, these platforms also directly influence consumer perceptions.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Retail TouchPoints

JUNE 10, 2022

At a discount retailer like Dollar General, controlling costs is perhaps even more crucial. As Owens framed it, the ability to keep company costs down is how it also keeps prices low for its customers. “[Our] DSW , Circle K and Bed Bath & Beyond are just a few of the many retailers planning deployments of self-checkout solutions.

Checkout 304

Checkout Location Kiosk ATS 304

Retail TouchPoints

OCTOBER 31, 2023

However, more risk-averse shoplifters (Sheepish Teens and Disgruntled Employees) could be deterred by lower shelves, sign-free windows or panopticon-like layouts in which people feel watched at all times. Be tough — but preserve the customer experience. This can reduce customer waits and frustration. Incorporate new tech.

Loss Prevention 296

Loss Prevention Sporting Goods Customer Experience Store Layout 296

Retail TouchPoints

MARCH 15, 2023

As technology innovation continues to advance, retailers are ever on the lookout for easier, faster, and more convenient ways to streamline and enhance their operations and the customer experience. Infrared light, however, provides near-constant power at any distance — with 100% of the transmitted energy reaching the receiver.

Point of Sale 272

Point of Sale Advertising Customer Experience Marketing 272

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By While there is some resistance to self-service POS, the efficiency and cost-effectiveness can’t be overlooked,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints.

Checkout 259

Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264