Retail TouchPoints

SEPTEMBER 26, 2023

Mercedes-Benz owners in Germany can now start the fueling process directly from their vehicle and pay digitally by fingerprint with a new native in-car payment service, developed in partnership with Mastercard. An invoice is then sent to the customer by email.

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Retail TouchPoints

MARCH 27, 2023

If we thought the pandemic-driven shift to digital payments was an evolution, we’re about to be catapulted into a new world, where payments will become possible in places thought impossible just a few years ago. Currently, consumer payments account for more than 60% of all embedded finance transactions and are set to reach $3.5

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Payment Services Finance Consumer Accounting 261

Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

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Payment Services ATS Customer Experience Boutique 261

Retail TouchPoints

APRIL 17, 2024

URBN , parent company of Urban Outfitters , Anthropologie , Free People and FP Movement , will adopt Stripe as its primary payments infrastructure for both online and in-store sales, consolidating the majority of its North American payments volume onto the solution provider.

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Payment Services Merchant Services Checkout Accounting 261

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 144

Payment Services Department Stores Shipping Customer Experience 144

Rain Pros

AUGUST 16, 2023

Worldpay processes more than 130 million transactions on a daily basis, supporting in excess of one million merchants across the globe. Here’s a quick look at Worldpay’s limitations, how to select a Worldpay alternative and guidance for the transition to a new payment processing solutions specialist.

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Payment Services Merchant Services Checkout Advertising 52

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S.,

Payment Services 246

Payment Services Planning ATS Supermarket 246

Rain Pros

JULY 13, 2023

Worldpay processes more than 130 million transactions on a daily basis, supporting in excess of one million merchants across the globe. Here’s a quick look at Worldpay’s limitations, how to select a Worldpay alternative and guidance for the transition to a new payment processing solutions specialist.

Payment Services 52

Payment Services Merchant Services Checkout Advertising 52

Retail TouchPoints

AUGUST 22, 2023

retailer to offer Tap to Pay on iPhone, which allows associates to accept contactless payments using their iPhones without requiring a dedicated payments card reader or additional hardware. Morgan Payments powers the Tap to Pay on iPhone service, which can accept credit and debit cards, Apple Pay and NFC-enabled digital wallets.

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Merchant Services Payment Services Point of Sale Checkout 246

Frank Mayer

JULY 30, 2021

teams with Alt36 on a market-ready self-service kiosk that offers a compliant digital payment solution for the cannabis sector. GRAFTON, WI – Alt36, a digital payments provider for the cannabis industry, has partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc. Frank Mayer and Associates, Inc.

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Merchant Services Payment Services Kiosk Accounting 97

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

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Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

JANUARY 12, 2024

Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in line at the store exit for an associate to check their receipts against the items in their cart. Additionally, AI operating in the background is designed to continually speed up the process.

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Payment Services Planning Point of Sale ATS 261

Inside Retail

JUNE 26, 2023

As retailers respond to increased customer demand for convenience and personalised experiences while shopping, switching to a seamless payment process has become critical in building a more streamlined operation and gaining a competitive edge. These setups are commonly referred to as integrated payment systems.

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Payment Services Point of Sale Accounting Location 130

Inside Retail

JANUARY 4, 2022

A digitised era for Australian bricks-and-mortar retailers is here, and it’s transforming the customer experience by sending receipts directly to their bank app. In the same way contactless quickly became the preferred method of payment, Smart Receipts will become essential rather than optional for retailers.

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Customer Experience Payment Services Returns Consumer 279

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

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Payment Services Checkout Telecommunications Social Commerce 359

Retail TouchPoints

OCTOBER 30, 2023

One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Benefits for Retailers 1.

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Merchant Services Payment Services Point of Sale Consumer 286

Retail TouchPoints

JULY 19, 2024

Together, these developments placed an unprecedented strain on retail brands to maintain a superior customer experience. At the same time, 66% believed delivery or package/mail robocall scams had increased over the past 12 months. They desire outbound CX technologies that deliver brand security and protection.

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Payment Services Customer Experience Consumer Promotions 257

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Merchants on Shopify POS can now design the in-store experiences that reflect their brand best without having to sacrifice reliability.”

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Customer Experience Merchant Services Checkout Payment Services 243

Inside Retail

FEBRUARY 18, 2024

The idea was not to encourage customers to split payments, but to make sure they were able to get the essentials upfront.” Much of the complications were due to the fact that Zalora had very specific needs in terms of customisation and customer experience. Watch the full webinar discussion here. What Were the Results?

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Merchant Services Payment Services Checkout Customer Experience 130

Retail TouchPoints

DECEMBER 7, 2022

At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. Monitoring systems and performance at a granular level is critical in today’s high-stakes business environment. People don’t like slow.

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Customer Experience Payment Services Checkout ATS 313

Retail TouchPoints

MAY 16, 2024

Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. Providing healthcare services — such as Botox, hair removal, skin contouring and even facelifts — in a sleek spa environment means many who first come in for a one-time facial or massage ultimately may opt for more expensive healthcare services.

Payment Services 257

Payment Services Promotions Consumer Finance 257

Rain Pros

AUGUST 4, 2023

In the world of specialty retail, where passion and a deep understanding of niche products and services meet, the quest for providing an exceptional shopping experience for your unique clientele becomes the heart and soul of every decision you make. POS payment processing plays an important role in this customer experience.

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Payment Services Specialty Retailers Checkout Clienteling 52

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors. Payment systems evolution.

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Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point.

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Payment Services Accounting Point of Sale Customer Experience 273

Retail Focus

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience. Ghalia BOUSTANI, PhD.

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Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

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Payment Services Checkout Inventory Management Grocer 244

Retail Minded

OCTOBER 17, 2024

When prospective customers browse through a retailer’s store or site, everything they look at or interact with makes up their overall customer experience (CX). Customer experience affects whether a customer will choose to buy a product from the company, but also whether they return to the store for more.

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Customer Experience Payment Services Returns Accounting 52

Retail TouchPoints

JULY 5, 2024

The Impact of Technical Disruptions on Retail A vivid illustration of the vulnerability of retail operations to technical disruptions occurred recently in the UK. Greggs, the nation’s largest chain of bakeries, experienced a significant payment system failure that impacted over 2,450 stores nationwide.

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Payment Services Customer Experience Inventory Management Consumer 273

Retail TouchPoints

JULY 29, 2024

This disconnect between expectations and what shoppers actually receive is one of the leading reasons customers return products (and lose confidence in a brand). But with this abundance comes a challenge: How do stores ensure that they match the perfect alternative for every customer, at scale?

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Payment Services Returns Fulfillment Promotions 244

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Embracing AI, enhancing data access and integrating technology across operations are pivotal.

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Payment Services Merchant Services Customer Experience Consumer 339

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

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Payment Services Point of Sale Checkout Consumer 293

365 Retail

AUGUST 4, 2024

As shopper expectations continue to evolve, there is a growing focus on elevating the customer experience to drive sales and build long-term loyalty. The latest American Express research revealed that almost one third (32%) of UK retailers identify customer attraction and retention as a key challenge over the next 12 months.

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Merchant Services Customer Experience Payment Services Checkout 62

365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. Payment orchestration is a key tool for managing this increased complexity.

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Merchant Services Payment Services Customer Experience Management 104

Retail Focus

SEPTEMBER 5, 2024

While artificial intelligence, or AI if you prefer, is not an entirely new concept to retailers, the way it is being used and rolled out in shops and stores, as well as online, is changing at a rapid pace. Glancing ahead to the future, Cherri believes AI will fundamentally reshape the retail landscape.

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Payment Services Checkout Inventory Management Store Layout 162

Retail TouchPoints

SEPTEMBER 6, 2023

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question.

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Merchant Services Payment Services Consumer Customer Experience 275

Inside Retail

MARCH 26, 2023

That’s over 66 million Americans dining in or taking away at more than 2,100 locations across the country. Amazon One, the palm recognition service that lets customers enter, identify, and pay will be linked to the MyPanera loyalty programme. Customers can choose loyalty linking, payment, or both.

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Inside Retail

JUNE 28, 2021

As digital-first shopping is here to stay, retailers must invest in connected experiences — and success hinges on frictionless operations. Creating cohesive customer experiences. Today’s consumers expect more than just personalised experiences. Unifying customer data. And consumers can feel it.

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Customer Experience Customer Retention Payment Services Advertising 221