Retail TouchPoints

APRIL 15, 2021

Results in other categories included: Sporting goods stores: Up 23.5% YoY; Furniture and home furnishings stores: Up 5.9% YoY; Building materials and garden supply stores: Up 12.1% YoY; Online and other non-store sales: Up 6% month-over-month, up 30.7% YoY; Electronics and appliance stores: Up 10.5%

Home Furnishings 290

Home Furnishings Sporting Goods Merchandise Store Accessories 290

Retail TouchPoints

SEPTEMBER 25, 2023

in-stock commitment would take 6X as much inventory as the original 80% calculation — and it’s still not at 100% ! On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive. To provide a 99.5% What you offer [in terms of fast fulfillment], and to whom, is very important.

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

MARCH 11, 2024

It is assumed that they are more adept at using the technology in their hands and that this facility will inform their consuming behaviors, which McKinsey refers to as “seamless and intuitive adoption of online shopping and transactions.” Many still live at home, unable to afford to buy property, so are dependent on the bank of Mom and Pop.

Consumer 303

Consumer Department Stores Merchandise Store Advertising 303

Retail TouchPoints

SEPTEMBER 17, 2020

“Over the past several months, consumers have responded well to federal relief measures that have supported the recovery, so it comes as no surprise that they would take a pause on spending as some of these programs tapered off at the end of July.”. unadjusted year-over-year; Furniture and home furnishings stores : Up 2.1%

Home Furnishings 260

Home Furnishings Sporting Goods Merchandise Store Accessories 260

Retail TouchPoints

MARCH 2, 2021

A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. A customer should be able to exchange what they bought for any other product in your catalog,” he said. “ How do we put a drop-off at Starbucks , because people go there every single morning?

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

JANUARY 20, 2021

As you walk through the mattress store, all you see is what seems like miles of white bedding and seemingly identical products. You feel your head begin to pound as you try to assimilate the barrage of messaging throughout the store. Unfortunately, similar customer experiences are everywhere.

Customer Experience 298

Customer Experience Fulfillment Consumer Marketing 298

Retail TouchPoints

JULY 21, 2021

By the end of 2021, the retailer will have nine stores nationwide, with new locations set to open in Boston, Los Angeles and New Jersey. But or its latest New York City store at The Shops in Columbus Circle, CAMP is focusing on the power of creativity. This floor is meant to be completely open, free play.

Location 264

Location Merchandise Store Apparel Shopping 264

Retail TouchPoints

MARCH 29, 2023

Inventory needs to be carefully sorted between the front and backroom, and each store needs to have a clear view of inventory to ensure customers aren’t disappointed by an out-of-stock. “At Additionally, the use of RFID will help Perry Ellis better get a more granular understanding of what products are selling in what stores.

Checkout 264

Checkout Planning Management Customer Experience 264

Retail TouchPoints

SEPTEMBER 24, 2024

Online retail of nondurable product categories (like grocery and beauty) is poised for significant expansion in the coming years,” said Jitender Miglani, Principal Analyst at Forrester and lead author of the report in an interview with Retail TouchPoints.

Consumer 284

Consumer Apparel Accounting Marketing 284

Retail TouchPoints

AUGUST 19, 2022

Is it at the price point I’m willing to pay? But has it changed their priorities at all? Bringing digital and mobility inside the store creates a better overall experience at work. Is it safe to say data is the foundation of these experiences? Can I relate to this company?

Consumer 278

Consumer Shipping Management Merchandise Store 278

Retail TouchPoints

OCTOBER 19, 2020

Belk had launched a free contactless curbside pickup service earlier in 2020 that allows shoppers to place their order on Belk.com or the retailer’s mobile app and then pick it up at a store the same day. These customers receive an additional 10% off their order totals.

Department Stores 290

Department Stores Shopping Merchandise Store Store Operations 290

Inside Retail

JUNE 16, 2022

This week, we have a chat with Jade Cameron, head of customer support at activewear brand, LKSD. Not my first job but my very first job in retail was at Target! But also something not many people know is from this job, I had a sneaky passion and love for merchandising stores! Her people and the customer.

Fast Fashion 130

Fast Fashion Merchandise Store Customer Experience Fashion 130

Retail TouchPoints

JANUARY 16, 2023

An NRF 2023 panel discussion with Target CEO Brian Cornell and four of the company’s top executives showed how the retailer is making inclusion tangible at both ends of this spectrum. Sometimes the results of emphasizing diversity and inclusion are big, bold and easy to see; sometimes they’re subtle.

Planning 290

Planning Management Merchandise Store Store Operations 290

VMS

SEPTEMBER 21, 2021

DENVER — The 21st annual International Retail Design Conference presented by VMSD magazine kicked off on Tuesday, welcoming a throng of visual merchandisers, store designers and retail executives to the Sheraton Denver Downtown Hotel for the two-day conference.

Visual Merchandising 52

Visual Merchandising Sporting Goods Merchandise Store Customer Experience 52

Inside Retail

NOVEMBER 28, 2021

It gives small and medium businesses easy access to an all-in-one e-commerce platform that seamlessly connects their business with shoppers, providing an enjoyable customer experience that keeps them coming back. It wasn’t overly complicated at all, and even adding the customisations in Salesforce was easy.

Merchandise Store 264

Merchandise Store Customer Experience Fulfillment Management 264

Retail TouchPoints

NOVEMBER 19, 2024

The idea of the brick-and-mortar store being called the “next frontier” for retail media sounds funny to the many industry veterans who work at Mars United SM Commerce. Retail veterans like us have always viewed the physical store as a critical channel for shopper engagement. Is it right for retail media advertisers?

Advertising 147

Advertising Point of Sale Shopping Accounting 147