Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. is more than 12,000 square feet and employs 60 local associates.

Shopping 286

Shopping ATS Visual Merchandising Location 286

Inside Retail

MARCH 25, 2025

However, the legacy footwear retailer has been staging a noteworthy attempt at a comeback with strategic steps, including an updated store of the future design, reimagined customer loyalty program and updated omnichannel operations, largely via the help of AI.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

FEBRUARY 6, 2025

1-800-Flowers.com is collaborating with Uber Direct Ubers white label delivery service for merchants to help florists meet demand during one of their busiest periods of the year (and a day when many panicked Romeos and Juliets buy flowers at the last minute) Valentines Day.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Supermarket 311

Supermarket Customer Experience Management ATS 311

Retail TouchPoints

JANUARY 29, 2025

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Every touch point presents an opportunity to build brand loyalty or lose a potential customer to a competitor.

Customer Experience 267

Customer Experience Marketing Management Brand Management 267

Retail TouchPoints

APRIL 4, 2025

Thats where journey management comes in. Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. What is Journey Management? AI alone isnt enough.

Management 147

Management Customer Experience Inventory Management Store Operations 147

Retail TouchPoints

FEBRUARY 11, 2025

Starboard Group s new land-based vacation retail division, Starboard Resort, has opened its first group of stores, The Boutiques at Westgate Las Vegas, in partnership with Westgate Resorts. By launching our first land-based boutiques in partnership with Westgate Las Vegas, were taking the first significant steps to close this gap.

Jewelry 273

Jewelry Shopping Boutique ATS 273

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 330

Customer Experience Telecommunications Checkout Marketing 330

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

FEBRUARY 7, 2025

Supermarket retailer Giant Eagle will leverage the end-to-end platform from Grocery TV to scale up its Leap retail media network (RMN), activating rich, relevant content on in-store TVs at nearly 200 stores across Pennsylvania, Ohio, West Virginia, Maryland and Indiana.

Advertising 243

Advertising Supermarket Customer Experience Management 243

Retail TouchPoints

JANUARY 24, 2025

From the official arrival of agentic AI to RFID, supply chain efficiency and evolved payment experiences, new trends are emerging and converging to level up customer experiences. Watch this video to get boots-on-the-ground coverage and insights with some of the industry’s top players.

Customer Experience 299

Customer Experience Marketing Management ATS 299

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Thats important given that the same report also revealed that96%of consumers would shop again with a retailer based on a good returns experience. of all purchased goods were returned to retailers.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail Focus

DECEMBER 4, 2024

Norwegian family-owned watchmaker Urmaker Bjerke has opened Europe’s largest luxury watch house at Eger quarter in Promenaden, Oslo’s Fashion District. Good customer relationships have been a driving force for Urmaker Bjerke for 101 years, and now we want to take it even further with the opening of the Bjerke House.”

Fashion 277

Fashion Department Stores Management Shopping 277

Retail TouchPoints

FEBRUARY 25, 2025

The initial phase of the rollout will focus on optimizing in-store operations and customer experience, followed by the implementation of loss prevention and supply chain solutions. In such a competitive and volatile environment, reliable information is always crucial to meet our international growth objectives.

Loss Prevention 240

Loss Prevention Fast Fashion Marketing Store Operations 240

Retail TouchPoints

JANUARY 10, 2025

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.

Visual Merchandising 274

Visual Merchandising Outdoor Apparel Customer Experience 274

Inside Retail

DECEMBER 11, 2024

Change requires empathy and understanding for individuals and teams to manage the emotional rollercoaster it can create. Five simple starts to help manage change Link purpose, vision and values. UK skincare brand Faith in Nature has set change at the heart of its organisation by literally putting nature on the board.

Management 130

Management Accounting Planning Customer Experience 130

Retail TouchPoints

FEBRUARY 7, 2025

This disparity between expectations and reality will continue to drive businesses to invest in B2B commerce and related technologies, said Ram Chandel, Global Commerce Practice Leader at Deloitte Digital in an interview with Retail TouchPoints. Want to learn more?

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail Focus

FEBRUARY 24, 2025

AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Implementing AI-powered image recognition allows FMCG companies to streamline operations, boost sales, and deliver better customer experiences. Lets explore.

Management 130

Management Consumer Store Layout Customer Experience 130

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

DECEMBER 18, 2024

Neighbor has since moved on to a new project, but before she did, she took Retail TouchPoints behind the scenes of the year-long undertaking at Clarks to share how her team pulled it off, on time, and the lessons they learned along the way. A separate team at Clarks also was transitioning to a new POS and order management vendor, NewStore.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Independent Retailer

NOVEMBER 15, 2024

In this article, we’ll talk about retail management, what it is and why it’s important. Let’s look at effective strategies and tools that will help improve business efficiency. What is Retail Management Retail Management is a set of activities that ensure the efficient operation of a retail business.

Management 105

Management Wholesale Visual Merchandising Promotions 105

Retail TouchPoints

NOVEMBER 14, 2024

In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. In the retail and consumer sectors, the average cost of a security breach was below this average, sitting at $3.91 million and $3.48 million, respectively.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

OCTOBER 23, 2024

RFID technology is increasingly being used by retailers to better predict inventory, manage product placement in stores and drive sales. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience. RFID, on the other hand, does not intrude on personal privacy.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary.

Management 278

Management Marketing Consumer Promotions 278

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. CVS Health also appointed a new President and CEO in October 2024 , company insider David Joyner.

Checkout 227

Checkout Customer Experience Fulfillment Consumer 227

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Retail experiences work all year round. Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Because AI is at the forefront, and technology lifecycles are shrinking. A poor UX can drive 89% of customers to your competitors.

Customer Experience 256

Customer Experience Inventory Management Marketing Returns 256

Retail TouchPoints

NOVEMBER 19, 2024

In addition to extended store hours, increased inventory pressures and customers who often are even more impatient than normal, these workers also often find themselves working more hours at a time when many other employees are taking time off. “On The reality is not everyone is going to get that time off. It’s a lot of fun.” “I

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Retail TouchPoints

NOVEMBER 26, 2024

Her unique combination of experience at traditional apparel retailers — she previously ran ecommerce for Banana Republic while serving as Chief Marketing Officer of that brand — and digital-first tech brands including GoPro and Pandora , has made Lapic uniquely suited to steer this heritage apparel brand toward digital success.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail Gazette

APRIL 1, 2025

The 76m deal , which did not include the retailer’s branding, will see its 480 stores across high str eets, shopping centres and retail parks rebranded to TGJones and the division’s managing director Sean Toal step in as chief executive. What is Modella Capital?

ATS 113

ATS Boutique Management Shopping 113

Inside Retail

MARCH 17, 2025

Many Australian retailers have complex supply chains, or at the very least, supply chains with long lead times that limit their flexibility and ability to respond quickly to global interruptions or black swan events, such as what we saw during the pandemic.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. David Lennarzis President at RegistrarCorp., which he co-founded in 2003. He has worked for nearly 22 years in FDA-regulated industries in the U.S.

Consumer 297

Consumer Accounting Management Returns 297

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179