Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The best-in-class checkout tools can be used at permanent shops, pop-up stores, or events and staff can take payments with the confidence of 99.9

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

JANUARY 1, 2025

The experience doesnt stop at checkoutthats where it begins. PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase.

Management 273

Management Returns Fulfillment Shipping 273

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 244

Customer Experience Kiosk Shrinkage Shipping 244

Retail TouchPoints

JANUARY 20, 2025

From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. Ensuring compliance mitigates risks for your business and builds trust with customers and stakeholders.

Management 185

Management Returns Department Stores Merchandise Store 185

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.

Inventory Management 213

Inventory Management Fulfillment Management Store Operations 213

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 247

Management Merchant Services Employee Engagement Store Operations 247

Retail TouchPoints

MAY 1, 2024

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more than 300 U.S. Now Shein will have a more permanent presence at Forever 21 via this returns partnerships. stores, powered by Happy Returns. in a statement.

Returns 277

Returns ATS Brand Management Customer Experience 277

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. is more than 12,000 square feet and employs 60 local associates.

Shopping 227

Shopping ATS Visual Merchandising Location 227

Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

Payment Services 231

Payment Services ATS Customer Experience Boutique 231

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 222

Inventory Management Management Marketing Fulfillment 222

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. Dollar General also is focusing on reducing turnover among managers, in part with improvements to supply chain and merchandising functions.

Checkout 258

Checkout Payment Services Inventory Management ATS 258

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Supermarket 269

Supermarket Customer Experience Management ATS 269

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 246

Checkout Point of Sale Returns Kiosk 246

Retail TouchPoints

MAY 13, 2024

Mother’s Day Brings ‘Dramatic Surge’ in Need for Customer Service “Mother’s Day is our Super Bowl; it’s even larger than Valentine’s Day,” said Laura McDonald, Director of Customer Happiness at UrbanStems in an interview with Retail TouchPoints. Now, with Zendesk, they’re hitting it by their second shift.”

Management 248

Management Fulfillment Customer Experience Consumer 248

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 264

Merchant Services ATS Customer Experience Marketing 264

Inside Retail

FEBRUARY 29, 2024

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. ” The Party People earned recognition for developing augmented reality mirrors to allow customers to imagine themselves in costumes before they committed to hiring them.

Customer Experience 306

Customer Experience Management Fashion Marketing 306

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

Customer Experience 250

Customer Experience Marketing Fulfillment Store Operations 250

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 277

Customer Experience Clienteling Customer Retention Accounting 277

Retail TouchPoints

OCTOBER 3, 2024

Expectant families can build, manage and share their wish lists with loved ones via Kohls.com or the Kohl’s App. In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. Expectant parents, rejoice!

ATS 238

ATS Shipping Checkout Accounting 238

Retail Focus

DECEMBER 4, 2024

Norwegian family-owned watchmaker Urmaker Bjerke has opened Europe’s largest luxury watch house at Eger quarter in Promenaden, Oslo’s Fashion District. Good customer relationships have been a driving force for Urmaker Bjerke for 101 years, and now we want to take it even further with the opening of the Bjerke House.”

Fashion 276

Fashion Department Stores Management Shopping 276

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. Retail TouchPoints (RTP): You began in your post at JCPenney in 2022. Bala: It’s all starting with data cleansing.

Point of Sale 268

Point of Sale Payment Services Customer Experience Department Stores 268

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Thats important given that the same report also revealed that96%of consumers would shop again with a retailer based on a good returns experience. of all purchased goods were returned to retailers.

Returns 263

Returns Payment Services Shipping Fulfillment 263

Inside Retail

DECEMBER 11, 2024

Change requires empathy and understanding for individuals and teams to manage the emotional rollercoaster it can create. Five simple starts to help manage change Link purpose, vision and values. UK skincare brand Faith in Nature has set change at the heart of its organisation by literally putting nature on the board.

Management 130

Management Accounting Planning Customer Experience 130

Inside Retail

JULY 28, 2024

New-generation GenAI technology is unlocking the power of personalisation at scale, creating the cornerstone of a channel-less approach to retail that places the brand experience at the centre, regardless of where it takes place. This channel-less service led to a loyal brand customer in Kontopoulos, and repeat sales.

Payment Services 274

Payment Services Customer Experience Consumer Fashion 274

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 293

Loss Prevention Planning Customer Experience Inventory Management 293

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 201

Payment Services Kiosk Customer Experience Management 201

Inside Retail

AUGUST 19, 2024

Currently, Evans serves as head of omnichannel retail at Milligram and Telegram Co. Her previous roles included being a multi-state manager at Cue Clothing Co, GM of customer service at EFM Logistics, COO at Junior Adventures Group, and country director for Australasia at Karen Millen.

Wholesale 276

Wholesale Customer Experience Management ATS 276

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Prior to that he was part of the leadership at Litle & Co (acquired by Vantiv).

Payment Services 328

Payment Services Merchant Services Customer Experience Consumer 328

Inside Retail

JANUARY 10, 2024

“The applications for this year’s Retailer Awards were truly impressive, demonstrating a high degree of innovation, creativity and customer-first thinking among the industry’s leading players,” McIlvaine said. “Congratulations to all the finalists! “Congratulations to all the finalists!”

Customer Experience 263

Customer Experience Management Shopping ATS 263

Inside Retail

FEBRUARY 6, 2024

Returns management software Loop surveyed 1000 Australian online shoppers and discovered that 23 per cent of these respondents admitted to having worn or used an item purchased while planning to return it, doing so at least once a week. The post A nation of cheats?

Returns 290

Returns Customer Experience Planning Management 290

Retail TouchPoints

JANUARY 10, 2025

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.

Visual Merchandising 213

Visual Merchandising Outdoor Customer Experience Apparel 213

Retail TouchPoints

JULY 17, 2024

Automating manual processes can increase productivity, reduce costs and improve the customer experience. Digital Transformation Brings Cybersecurity Risks The retail sector has long been an attractive target for cyberattacks, as operators hold a significant amount of sensitive customer data. What’s the Solution?

Payment Services 235

Payment Services Customer Experience Consumer Supermarket 235

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Tailoring Hospitality Guest Experiences Hotels, resorts and bed-and-breakfasts can increase revenues by successfully selling additional services during a guest’s stay.

Merchant Services 280

Merchant Services Kiosk Point of Sale Department Stores 280

Retail TouchPoints

MAY 9, 2024

Operating 14 omnichannel fulfillment centers nationwide, Cart.com provides brands and retailers with third-party logistics (3PL) solutions and proprietary software such as its Constellation Order Management System (OMS) and warehouse management technology, designed to get products to customers as quickly and efficiently as possible.

Fulfillment 248

Fulfillment Shipping Fashion Management 248

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 254

Finance Payment Services Consumer Shopping 254

Inside Retail

JUNE 27, 2024

Digital commerce has become increasingly complex, with endlessly diverse customer journeys and pressure on brands to meet rising consumer expectations. Retailers are grappling with ever-multiplying channels, and managing disparate touchpoints while trying to create a seamless, excellent omnichannel experience.

Inventory Management 260

Inventory Management Fulfillment Store Layout Specialty Retailers 260

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. What to Look for in a Data Management Hub A user-friendly interface. Customizable controls.

Management 283

Management Inventory Management Returns Fulfillment 283