Retail TouchPoints

APRIL 18, 2024

The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance. We envision the launch of more physical touch points in the future.”

Location 225

Location Kiosk Returns Shopping 225

Retail TouchPoints

JANUARY 25, 2024

By visiting the Gibson Custom Shop Murphy Lab, customers will be able to design their own “made-to-measure” guitars based on their unique needs and preferences. The Gibson Garage is how we want our fans to experience Gibson; an immersive dream space where fans walk in and say, ‘Wow, this is the place that Gibson should have always had!”

Location 244

Location Accessories Apparel Visual Merchandising 244

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. We look at ourselves as the antithesis of online shopping.

Shopping 227

Shopping ATS Visual Merchandising Location 227

Retail TouchPoints

MAY 8, 2024

Goodwill Keystone Area has partnered with Reworld to offer no-cost electronics recycling at its 42 stores and donation center sites located across 22 central and southeastern Pennsylvania counties. The new program at Goodwill Keystone Area now [covers] approximately 45% of the Pennsylvania population.” “In

Location 237

Location Marketing ATS Customer Experience 237

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 244

Location Department Stores Fulfillment Planning 244

Retail Focus

DECEMBER 6, 2024

In todays fast-paced retail environment, customers expect more than just quality productsthey demand exceptional experiences that are personalized, convenient, and consistent across all touchpoints. Anticipate and address customer needs at every stage of their journey.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S. This collaboration empowers local grocers to enhance their in-store advertising with real-time promotions and elevate engagement with customers and CPG partners.

Location 242

Location Grocer Promotions Supermarket 242

Retail TouchPoints

MARCH 25, 2024

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 255

ATS Returns Consumer Location 255

Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

Payment Services 231

Payment Services ATS Customer Experience Boutique 231

Retail TouchPoints

DECEMBER 13, 2024

In addition to the five new leases, Primark recently announced plans to open its first New York City flagship store at the new Penn District in Herald Square and opened two new stores one at Queens Center in Elmhurst, NY and one at La Plaza in McAllen, Texas just in time for the holiday shopping season. in a statement.

Planning 218

Planning Location Accessories Apparel 218

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. The retailer is focused on improving the store experience, where “everything begins and ends for our customers,” said Vasos during the May 2024 call.

Checkout 258

Checkout Payment Services Inventory Management ATS 258

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. s Mosaic District — its first-ever location.

Consumer 241

Consumer ATS Location Apparel 241

Retail TouchPoints

DECEMBER 4, 2023

Walmart has kicked off a three- month pilot offering free HIV screenings at pharmacies in Petersburg and Ashland, Va. This training equips pharmacists and clinicians to support patients with or at risk of HIV/AIDS through clinical and culturally relevant education, enabling more compassionate care.

ATS 239

ATS Location Store Operations Customer Experience 239

Retail TouchPoints

NOVEMBER 29, 2023

Challenges for Retailers Like any form of loitering, the prospect of homeless camps and unhoused individuals making themselves at home on the doorstep of retail stores comes with its fair share of risks. For instance, they can be overwhelmingly dehumanizing toward homeless individuals, and in some cases, dangerous.

Location 246

Location Accounting Shopping Marketing 246

Inside Retail

JUNE 13, 2024

The ‘digital customer, digital store’ approach takes the view that every single customer that comes into a store needs to become a digital customer, and should not leave the store without a staff member having signed them up to a loyalty or membership program. Day 2 at NRF Asia: It’s all about customer experience.

ATS 260

ATS Supermarket Checkout Promotions 260

Inside Retail

SEPTEMBER 16, 2024

KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.” ” The new KFC Oran Park has created 70 new jobs for the local area. .

Customer Experience 299

Customer Experience Location ATS 299

Retail TouchPoints

MAY 20, 2024

Retail organizations need to collect and analyze data in real time to make informed decisions about inventory management, customer engagement and other key business operational needs. Retailers can’t afford to manually manage the software at each location, nor can they forgo updating applications with important security and bug fixes.

ATS 219

ATS Inventory Management Management Location 219

Retail TouchPoints

APRIL 20, 2022

The legal cannabis market was valued at $12.81 Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Cutting-Edge In-Store Tech on Display at #RICE22.

Marketing 352

Marketing Location Customer Experience Consumer 352

Retail Focus

FEBRUARY 7, 2023

This sector, one of eight experience areas at EuroShop, is the largest and most diverse, with 328 exhibitors showcasing their latest products and ideas over 28,000 square metres of exhibition space in Halls 10, 11, 12 and 13. The lecture programme, available online, will be interpreted into both English and German.

Visual Merchandising 312

Visual Merchandising Location Customer Experience Planning 312

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Prior to that he was part of the leadership at Litle & Co (acquired by Vantiv).

Payment Services 328

Payment Services Merchant Services Customer Experience Consumer 328

Retail TouchPoints

AUGUST 19, 2024

Currently, more than 250 drones operate across 73 locations in nine countries. A Flight Path for Innovation Ikea went through a rigorous testing phase for the drone technology at a distribution center in Winterslag, Belgium, and is planning to deploy the drones in more locations over the next year, prioritizing Europe and North America.

Fulfillment 250

Fulfillment Customer Experience Location Management 250

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Woodbury Common, located in New York’s Hudson Valley, draws more than 10 million shoppers annually.

Inventory Management 218

Inventory Management Customer Experience Fulfillment Shopping 218

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. in-stock commitment would take 6X as much inventory as the original 80% calculation — and it’s still not at 100% ! To provide a 99.5% Retailers have to right-size consumer expectations.

Returns 287

Returns Supply Chain Management Fulfillment Customer Experience 287

Retail TouchPoints

DECEMBER 30, 2024

In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. Most locations also feature a beer cave, Western Union services, ATMs, and cryptocurrency and digital currency ATMs.

Location 257

Location Store Operations Customer Experience ATS 257

Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. While dedicated lines deliver higher reliability, they come at a higher a cost. James Stark is Head of Direct Sales UK – Enterprise, Merchant Services at Worldline.

Payment Services 237

Payment Services Merchant Services Telecommunications Accounting 237

Retail TouchPoints

OCTOBER 31, 2024

Today’s consumers are increasingly skilled at tuning out marketing. Just look at email, where 79% of consumers ignore or delete marketing emails at least half the time. Wallet notifications offer a new way to reach customers on the device they never leave home without: their smartphone.

Marketing 242

Marketing Customer Experience Consumer Point of Sale 242

Retail TouchPoints

AUGUST 15, 2024

The new store design was unveiled at the retailer’s fall convention in Chicago earlier this month, which brought together more than 17,600 Ace Hardware retailers and industry professionals to celebrate the brand’s 100th anniversary.

Outdoor 273

Outdoor Customer Experience Shopping Consumer 273

Inside Retail

DECEMBER 13, 2023

Victorian bakery chain Ferguson Plarre’s Bakehouse has unveiled its new flagship store at Chadstone Shopping Centre in Melbourne. The design, by Hayden Hamuaha and the team at Zone Design, is an extension of Ferguson Plarre’s new aesthetic for new and remodelled stores. “We

Kiosk 264

Kiosk Customer Experience Location Marketing 264

Retail TouchPoints

JULY 2, 2024

Photo credit: KPF) Located at the intersection of the Plaza and Grand Central Districts, 570 Fifth Avenue will be a 1,000,000 -square-foot mixed-use commercial building and marks the largest development on Fifth Avenue in more than 60 years. Rendering of 570 Fifth Avenue, which will feature an office tower and ground-level Ikea.

Planning 265

Planning Home Furnishings Location Customer Experience 265

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 201

Payment Services Kiosk Customer Experience Management 201

Retail TouchPoints

OCTOBER 31, 2023

However, more risk-averse shoplifters (Sheepish Teens and Disgruntled Employees) could be deterred by lower shelves, sign-free windows or panopticon-like layouts in which people feel watched at all times. Be tough — but preserve the customer experience. This can reduce customer waits and frustration. Incorporate new tech.

Loss Prevention 242

Loss Prevention Sporting Goods Customer Experience Store Layout 242

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 237

Outdoor Fulfillment Consumer Location 237

Retail TouchPoints

JANUARY 9, 2025

High-profile speakers at the 2025 event will include: Tracee Ellis Ross, Founder, Pattern Beauty ; Pete Nordstrom, President, Nordstrom ; Joshua Schulman, CEO, Burberry ; John Furner, NRF Chairman and Walmart U.S. Additionally, the NRF Startup Hub will feature nearly 90 companies operating at the bleeding edge of retail tech development.

Returns 238

Returns Customer Experience Location ATS 238

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

Fulfillment 233

Fulfillment Supermarket Grocer Store Operations 233

Retail TouchPoints

MAY 31, 2022

5G is really three things — speed , latency and massive connectivity ,” said Michael Colaneri, a 30-year AT&T veteran who now leads the telecom’s retail business vertical. a retail store] with their own custom networks. Fraud Prevention, Customer Support and More in Real Time. What is 5G, Really?

Merchant Services 342

Merchant Services Checkout Shrinkage ATS 342

Retail TouchPoints

JANUARY 26, 2023

Ecommerce had been growing at a consistent rate, but its year-over-year growth shot up two to five times faster during the pandemic. The first is the shift away from sprawling warehouses and distribution centers and toward smaller, strategically located microfulfillment centers (MFCs).

Fulfillment 297

Fulfillment Sporting Goods Customer Experience Consumer 297

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. That will help break through the noise.

Sporting Goods 217

Sporting Goods Drop-Shipping Shipping Checkout 217