Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Because AI is at the forefront, and technology lifecycles are shrinking. A poor UX can drive 89% of customers to your competitors.

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Retail TouchPoints

APRIL 25, 2025

In these times, seamless operations are essential for maintaining a competitive edge, and at the heart of this is secure, reliable connectivity. Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software.

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Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Retailers are using machine learning algorithms to analyse customer data and purchase history to provide tailored suggestions and recommendations. This improves productivity and reduces costs.

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Retail TouchPoints

JULY 13, 2020

Inventory management starts — and only starts — with a warehouse management system (WMS). In practice, most out-of-box WMSs are not capable of managing the volume and complexity of workloads required in today’s retail environment. Valentyn Kropov is VP of Client Success at SoftServe , specializing in the retail industry.

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Inventory Management Management Promotions Customer Experience 204

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

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Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. Dollar General also is focusing on reducing turnover among managers, in part with improvements to supply chain and merchandising functions.

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Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

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Retail TouchPoints

APRIL 9, 2025

Travel retailer WHSmith North America has moved its merchandising, inventory management and sales audit solutions from an on-premises to a cloud-based model as it prepares to drive growth in North America with a significant pipeline of new stores.

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Inside Retail

MARCH 17, 2025

Many Australian retailers have complex supply chains, or at the very least, supply chains with long lead times that limit their flexibility and ability to respond quickly to global interruptions or black swan events, such as what we saw during the pandemic.

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RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

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Retail TouchPoints

APRIL 28, 2025

Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. Customers expect brands to show them the right product at the right price and they dont want to wait weeks to receive it. Many retailers are eager to replicate such experiences, but they often stumble on a recurring barrier: data.

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Retail TouchPoints

MARCH 16, 2023

The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

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Retail TouchPoints

MAY 20, 2024

Retail organizations need to collect and analyze data in real time to make informed decisions about inventory management, customer engagement and other key business operational needs. is a purpose-built cloud native edge computing platform designed to manage the full lifecycle of edge devices at scale.

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Retail TouchPoints

JUNE 10, 2022

As a result of the success of self-checkout and popularity with customers, we have recently launched a pilot of stores that are entirely self-checkout. When combined with our data-driven inventory management, we believe these efforts will reduce store workload and drive greater efficiencies for our retail associates and leaders.”.

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Retail TouchPoints

JUNE 8, 2022

The retailer will test inventory management technology in a sixth store. In addition to supporting its employees during the current labor shortage, Vallarta will use the robots to gather real-time inventory data, an important capability as retail continues to grapple with supply chain challenges.

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Inventory Management Supermarket Store Operations Customer Experience 285

I Vend

FEBRUARY 6, 2023

At the same time, we’re seeing increasing stock outs, with 80% * of shoppers saying they saw a decline in stock levels in 2022. This lack of inventory costs retailers an estimated up to 8% of revenue in lost sales. iVend Retail Inventory Management Inventory management drives store efficiency and customer experience.

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Inventory Management Management Shrinkage Returns 98

Retail TouchPoints

OCTOBER 2, 2024

Industry Statistics and Market Trends There are approximately 168,000 gas stations in the United States alone, contributing to an industry valued at over $600 billion annually. This extended downtime presents a unique opportunity for operators to enhance the customer experience.

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Retail TouchPoints

SEPTEMBER 20, 2022

Walmart Canada is implementing an automated AI assist at all of its stores to help keep shelves stocked and enhance the customer and associate experience both in-store and online. Walmart also has built out its inventory management capabilities at its U.S.

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Retail TouchPoints

MARCH 28, 2025

Tosha Hays Tosha Hays, EVP of Sourcing and Product at Venus Fashion , a trendy womens apparel brand with a focus on swimwear, began providing AI tools to her team about two years ago, but the learning curve has never really flattened out. Weve been learning more about what categories we can execute at what price point.

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Retail TouchPoints

SEPTEMBER 19, 2022

More than nine locations at NFL venues, including Las Vegas’ Allegiant Stadium and Nissan Stadium in Nashville, Tenn., In-store journeys for customers can be reduced to as little as 40 seconds, saving consumers valuable time as they navigate smaller retail spaces within airports, college campuses or arenas during showtime or on game day.

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Retail TouchPoints

OCTOBER 20, 2022

Collectively, the VUSION suite of services are designed work together to promote agility, sustainability and an improved customer experience.

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Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

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Inventory Management Customer Experience Fulfillment Shopping 263

Retail TouchPoints

SEPTEMBER 16, 2024

The robots will navigate store aisles at least three times per day and provide detailed reporting to give store and business intelligence teams daily actionable data. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

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Inventory Management Wholesale Supermarket Customer Experience 273

Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience. AWS Supply Chain is available in preview in U.S.

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Independent Retailer

DECEMBER 23, 2022

Wholesale inventory bloat, combined with a softening demand in the economy, is taking its toll on cash flow and earnings at retailers. . billion of inventory in October, a 21% increase from last year, according to the U.S. “Seemingly overnight, shortages are flipping to inventory surpluses in certain categories.

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Retail TouchPoints

SEPTEMBER 16, 2022

The retailer has utilized the mobile system to improve service efficiency and give its associates access to each customer’s transaction history, wish lists and preferences so that they can provide more personalized shopper interactions. BTM Global led the implementation.

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Jewelry Inventory Management Promotions Customer Experience 278

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Enhanced Inventory Management Effective inventory management is vital for retail success.

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Retail TouchPoints

SEPTEMBER 18, 2020

Within web sites and native mobile apps, there are now chatbots, live chats, product reviews, real-time feedback surveys and more — all creating new data points that must be properly managed and monitored to optimize the customer experience. This is what we call True Digital Customer Experience. since October 2015.

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Retail TouchPoints

JANUARY 11, 2024

Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. 14, with sessions covering AI’s role in inventory visibility and optimization, best practices for boosting last-mile capabilities. at the Marriott Marquis Times Square hotel.

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Retail TouchPoints

APRIL 4, 2025

Thats where journey management comes in. Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. What is Journey Management?

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Retail TouchPoints

MAY 21, 2024

Additionally, network analytics can provide real-time feedback on inventory levels, predict future demand based on historical data and current trends and optimize supply chain operations. Integrating network analytics with existing inventory management systems brings about a synergy that enhances accuracy and responsiveness.

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Retail TouchPoints

JANUARY 9, 2025

. “We understand that wellness is deeply personal, and it spans many different aspects of people’s lives, so at Target our approach to wellness reaches into every category of our assortment,” said Rick Gomez, EVP and Chief Commercial Officer at Target in a statement.

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Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. This pricing agility maximises revenue and can be personalised for customer segments. Instead, the holy grail solution is unified commerce.

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Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

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Retail TouchPoints

FEBRUARY 17, 2022

Additionally, fabric’s inventory management capabilities will help the retailer improve accuracy and transparency across all three of its banners to boost the customer experience. Superior order management capabilities are at the center of today’s and tomorrow’s commerce solutions.”. “We

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Inside Retail

MAY 5, 2025

This can lead to inconsistencies in fulfilment and customer experience. Ferags Skyfall pouch sorter can be pre-sorted at the distribution centre to align with store-specific requirements. Additionally, nearly six in 10 retailers report inventory accuracy below 80 per cent. These inefficiencies carry a measurable cost.

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Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

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