Retail Focus

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. Dollar General also is focusing on reducing turnover among managers, in part with improvements to supply chain and merchandising functions.

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Checkout Payment Services Inventory Management ATS 279

Retail TouchPoints

JULY 13, 2020

Inventory management starts — and only starts — with a warehouse management system (WMS). In practice, most out-of-box WMSs are not capable of managing the volume and complexity of workloads required in today’s retail environment. Valentyn Kropov is VP of Client Success at SoftServe , specializing in the retail industry.

Inventory Management 192

Inventory Management Management Promotions Customer Experience 192

Independent Retailer

DECEMBER 23, 2022

Wholesale inventory bloat, combined with a softening demand in the economy, is taking its toll on cash flow and earnings at retailers. . billion of inventory in October, a 21% increase from last year, according to the U.S. “Seemingly overnight, shortages are flipping to inventory surpluses in certain categories.

Inventory Management 78

Inventory Management Wholesale Management Markdowns 78

Retail TouchPoints

OCTOBER 2, 2024

Industry Statistics and Market Trends There are approximately 168,000 gas stations in the United States alone, contributing to an industry valued at over $600 billion annually. This extended downtime presents a unique opportunity for operators to enhance the customer experience.

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Inventory Management Management Customer Experience Accounting 273

Inside Retail

OCTOBER 4, 2023

Earlier this year, Foot Locker unveiled a plan to drive long-term growth in the business by investing in new store formats and technology, right-sizing its retail footprint, embracing sneaker culture and deepening its relationship with customers. It has also enabled the brand to more efficiently analyze what it is doing well, and not so well.

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Retail TouchPoints

MAY 20, 2024

Retail organizations need to collect and analyze data in real time to make informed decisions about inventory management, customer engagement and other key business operational needs. is a purpose-built cloud native edge computing platform designed to manage the full lifecycle of edge devices at scale.

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ATS Inventory Management Management Location 264

Retail TouchPoints

SEPTEMBER 16, 2024

The robots will navigate store aisles at least three times per day and provide detailed reporting to give store and business intelligence teams daily actionable data. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Inventory Management 272

Inventory Management Wholesale Supermarket Customer Experience 272

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 263

Inventory Management Customer Experience Fulfillment Shopping 263

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

MARCH 16, 2023

The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Wholesale 279

Wholesale Location ATS Inventory Management 279

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 78

Customer Experience Shrinkage Checkout Inventory Management 78

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. This pricing agility maximises revenue and can be personalised for customer segments. Instead, the holy grail solution is unified commerce.

Inventory Management 260

Inventory Management Fulfillment Store Layout Specialty Retailers 260

Retail TouchPoints

SEPTEMBER 19, 2022

More than nine locations at NFL venues, including Las Vegas’ Allegiant Stadium and Nissan Stadium in Nashville, Tenn., In-store journeys for customers can be reduced to as little as 40 seconds, saving consumers valuable time as they navigate smaller retail spaces within airports, college campuses or arenas during showtime or on game day.

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Checkout ATS Inventory Management Location 246

Retail TouchPoints

JANUARY 11, 2024

Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. 14, with sessions covering AI’s role in inventory visibility and optimization, best practices for boosting last-mile capabilities. at the Marriott Marquis Times Square hotel.

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ATS Wholesale Inventory Management Fashion 275

Retail TouchPoints

MAY 21, 2024

Additionally, network analytics can provide real-time feedback on inventory levels, predict future demand based on historical data and current trends and optimize supply chain operations. Integrating network analytics with existing inventory management systems brings about a synergy that enhances accuracy and responsiveness.

Inventory Management 264

Inventory Management Payment Services Store Layout Promotions 264

Retail TouchPoints

JUNE 8, 2022

The retailer will test inventory management technology in a sixth store. In addition to supporting its employees during the current labor shortage, Vallarta will use the robots to gather real-time inventory data, an important capability as retail continues to grapple with supply chain challenges.

Inventory Management 285

Inventory Management Supermarket Store Operations Customer Experience 285

Retail TouchPoints

JUNE 10, 2022

As a result of the success of self-checkout and popularity with customers, we have recently launched a pilot of stores that are entirely self-checkout. When combined with our data-driven inventory management, we believe these efforts will reduce store workload and drive greater efficiencies for our retail associates and leaders.”.

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Checkout Location Kiosk ATS 304

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Payment Services 264

Payment Services Inventory Management Promotions Management 264

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart Canada is implementing an automated AI assist at all of its stores to help keep shelves stocked and enhance the customer and associate experience both in-store and online. Walmart also has built out its inventory management capabilities at its U.S.

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Location Beauty and Health Inventory Management Customer Experience 321

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience. AWS Supply Chain is available in preview in U.S.

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Supply Chain Management Inventory Management Management Location 278

Retail TouchPoints

OCTOBER 20, 2022

Collectively, the VUSION suite of services are designed work together to promote agility, sustainability and an improved customer experience.

Inventory Management 278

Inventory Management Promotions Customer Experience Management 278

Retail Gazette

FEBRUARY 6, 2024

Caroline Ellis, commercial director at ASC, advises on the key elements of an integrated returns journey, allowing retailers to protect their margins, while enhancing customer experience.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

365 Retail

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail TouchPoints

JULY 5, 2024

Therefore, retailers need to take a hard look at their resilience strategy and invest in ensuring that systems are not only robust against failures but also quick to recover in an always-on consumer environment. Rob Reid is a Technical Evangelist at Cockroach Labs based out of London, England.

Payment Services 278

Payment Services Customer Experience Inventory Management Consumer 278

Retail TouchPoints

SEPTEMBER 16, 2022

The retailer has utilized the mobile system to improve service efficiency and give its associates access to each customer’s transaction history, wish lists and preferences so that they can provide more personalized shopper interactions. BTM Global led the implementation.

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Jewelry Inventory Management Promotions Customer Experience 278

Inside Retail

SEPTEMBER 3, 2024

In this article, we will look at the benefits and the key areas to apply AI in the retail industry. This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Here are the key areas to apply AI in retail.

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Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.

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Markdowns Loss Prevention Customer Experience Inventory Management 309

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

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Loss Prevention Planning Customer Experience Inventory Management 312

Retail TouchPoints

FEBRUARY 24, 2022

Fabric’s funding to date now totals $293 million and puts fabric at a $1.5 In ecommerce only five things really, truly matter: the item and providing as much detail as possible; price; inventory management; order management; and finally, the customer. billion valuation. trillion by 2027.

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ATS Inventory Management Management Returns 264

Inside Retail

MARCH 3, 2024

DHL Supply Chain is delighted to sponsor the category of Omnichannel Retailer of the Year for retailers in Australia and New Zealand – an accolade that recognises retailers at the forefront of excellence in customer experience. Sustainability is also a significant consideration.

Inventory Management 130

Inventory Management Customer Experience Returns Management 130

I Vend

OCTOBER 7, 2021

Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021. I’m not telling you anything new there.

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Customer Experience Fulfillment Inventory Management Checkout 52

I Vend

APRIL 5, 2023

In this article, we’ll take a look at what sets some POS retail systems apart, exploring the five crucial ‘must-haves’ for smart POS retail software. These five features combine to help you minimise cost, delight your customers and steal a march on your competition. The global mobile POS market is forecast to grow at a CAGR of 11.1%

Customer Experience 52

Customer Experience Payment Services Point of Sale Inventory Management 52

Retail TouchPoints

JUNE 26, 2023

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. Who doesn’t want that?

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Merchant Services Inventory Management Grocer Customer Experience 279

Retail Focus

OCTOBER 14, 2024

Product integrity is essential for businesses offering delivery services, as it directly impacts customer satisfaction, brand reputation, and overall success. Maintaining product integrity involves ensuring that products arrive at their destination in the same condition they left the business, without any damage or degradation.

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Returns Customer Experience Inventory Management Shipping 130