Retail TouchPoints

NOVEMBER 6, 2024

This has led to a growing demand for more secure delivery options as customers seek ways to protect themselves from theft. Urban Areas at Higher Risk The problem of porch piracy is not uniform across the United States. In either scenario, the retailer loses, either financially or reputationally.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement.

Fulfillment 278

Fulfillment Shipping Fashion Management 278

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. As the technology is rolled out in more fulfillment sites, Ikea will test new features and capabilities. this summer.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

AUGUST 22, 2024

Although her Wall Street background gave her a clear advantage in finance, her time working under Mary Beth Laughton — Sephora’s VP of Ecommerce at the time — unlocked new career possibilities. I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.”

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

AUGUST 28, 2024

Walmart Marketplace will add three popular categories to its assortment and expand fulfillment offerings for sellers, including a multichannel solutions program that will use Walmart Fulfillment Services (WFS) to fulfill orders from any ecommerce site via Walmart’s supply chain when it launches Sept.

Fulfillment 259

Fulfillment Sporting Goods Fashion ATS 259

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Ultimately, this can help retailers improve throughput and fulfill orders faster.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

Fulfillment 278

Fulfillment Supermarket Marketing Store Operations 278

Retail TouchPoints

MARCH 6, 2024

At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

FEBRUARY 6, 2025

1-800-Flowers.com is collaborating with Uber Direct Ubers white label delivery service for merchants to help florists meet demand during one of their busiest periods of the year (and a day when many panicked Romeos and Juliets buy flowers at the last minute) Valentines Day.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail TouchPoints

MAY 20, 2024

It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. That was not only expensive for Michaels but contributed to slower-than-desired delivery speeds for its customers. Michaels isn’t through improving its fulfillment capabilities.

Shipping 312

Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. Del Fabbro gave the example of people shopping for sofas.

Fulfillment 255

Fulfillment Customer Experience Shopping Promotions 255

Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. 1, 2025, Blotner will assume the role of President, Commercial and Operations, overseeing these combined functions as part of an integrated organizational model.

Shipping 280

Shipping Fulfillment Marketing Customer Experience 280

Inside Retail

FEBRUARY 18, 2025

The Iconic CEO Jere Calmes stepped into the role in July 2023 with a vision to replicate the growth, operational efficiencies and opportunities he implemented at Lamoda Group, a leading online fashion and lifestyle platform of Russia and the Commonwealth of Independent States (CIS). Itll probably exist for quite a while.

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Inside Retail

MARCH 17, 2025

Many Australian retailers have complex supply chains, or at the very least, supply chains with long lead times that limit their flexibility and ability to respond quickly to global interruptions or black swan events, such as what we saw during the pandemic.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. Associate POS adoption depends on getting the user experience right. Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up?

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Inside Retail

MARCH 2, 2025

Local Australian brands, burdened by higher production costs and slower logistics, find it increasingly difficult to compete at the same speed. Smart warehousing and automation technologies offer a path forward, enabling local brands to streamline operations, reduce delays, and improve fulfilment speed.

Fashion 237

Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

DECEMBER 18, 2024

We are thrilled to partner with The Fresh Market, said Philippe Bottine, CEO Americas and Group Deputy CEO at VusionGroup in a statement. This collaboration is a testament to our shared dedication to innovation and excellence within the retail landscape.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

DECEMBER 12, 2024

The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers. Lowes said it will rely on major suppliers to execute fulfillment and delivery.

Fulfillment 287

Fulfillment Planning Location ATS 287

Retail TouchPoints

NOVEMBER 22, 2024

This contest is taking place as retailers also seek to boost store revenues and maintain customer satisfaction — two mandates that put additional pressure on associates. And offering these educational opportunities through different formats ensures employees can feel engaged and empowered anywhere, and at any time.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail TouchPoints

APRIL 1, 2025

You can also keep supporting Goodwill by shopping at your local Goodwill store. All outstanding orders from GoodwillFinds will still be fulfilled, according to the website. Online Resale is a Tough Nut to Crack Its no secret that online resale on the lower end of the price point spectrum is challenging to run profitably.

Thrift Store 267

Thrift Store Shipping Fulfillment Consumer 267

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

DECEMBER 26, 2024

Shoppers can use technology to their advantage and shop at all three stores in whatever way works best for them. Grocery margins already are quite slim, and every item that customers choose to purchase elsewhere is a missed opportunity. Clunky, inefficient setups can make customers feel like theyre wasting their time.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

DECEMBER 6, 2024

This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline. We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store.

Planning 285

Planning Customer Experience Markdowns Kiosk 285

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement.

Checkout 227

Checkout Customer Experience Fulfillment Consumer 227

Retail TouchPoints

FEBRUARY 20, 2025

At these stores, customers can book appointments with Ikea experts while they design, quote and order Ikea products, and Ikea can arrange for delivery or schedule orders for pickup. Building off a $2.2 will be solely a pickup point. Other major developments from Ikeas FY 2024, which ended Aug.

Planning 214

Planning Fulfillment Location Payment Services 214

Retail TouchPoints

OCTOBER 11, 2024

With advertisements played on a loop or schedule, 7-Eleven can understand which ads customers watch the longest, thus determining which ads are most effective and informative for their customers and which advertisements may need to be adjusted or reformatted. Vision AI is supporting the retail industry in this way, too.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

MARCH 14, 2025

The 150,000-square-foot space, located within the District at Howell Mill shopping center in Atlantas Upper Westside neighborhood, will offer furniture, home dcor, housewares, appliances and home improvement essentials. will expedite deliveries. will expedite deliveries. overall through the end of 2024.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail TouchPoints

MARCH 14, 2025

At LVMH, we believe that our people are our greatest asset, and the longevity of our brands depends on attracting the most talented and passionate individuals , said Gena Smith, Chief Human Resources Officer at LVMH North America in comments shared with Retail TouchPoints. This year the coveted roles are open to U.S.

Visual Merchandising 213

Visual Merchandising Employee Engagement Customer Experience Fulfillment 213

Retail TouchPoints

NOVEMBER 29, 2024

and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. For the last half decade, U.S. The “if” and “when” are now clear. influencer).

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. At no time of the year is there more pressure on retailers to get the customer journey right.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. At peak it can drive an influx of orders that can be difficult to sequence and quickly deliver to our customers.

Planning 277

Planning Customer Experience Marketing ATS 277

Retail TouchPoints

APRIL 2, 2025

Customers are now searching for convenience above anything else. At the same time, specialty retailers like Party City and Joann faced challenges. How can retailers survive the current shift and optimize their physical stores to better connect with customers? retail sales growth.

Social Commerce 147

Social Commerce Customer Experience Specialty Retailers Fashion 147

Retail TouchPoints

MARCH 25, 2025

All those brands will also now have access to in-store advertising on Instacarts AI-powered Caper Carts smart carts, which are currently deployed at retailers including Aldi, Kroger, Wakefern and Schnucks. The expansion, which will begin in April 2025, allows advertisers to reach consumers at key points in the shopper journey.

Advertising 147

Advertising Fulfillment Grocer Finance 147