Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

Payment Services 231

Payment Services ATS Customer Experience Boutique 231

Retail TouchPoints

JUNE 11, 2024

For its National HIV Testing Day event on June 27, Walgreens will provide free testing for HIV and other STDs at a record 550 stores. No appointment is needed to get the tests, which typically provide results in 20 minutes or less, at any of these participating Walgreens stores.

ATS 300

ATS Store Operations Customer Experience 300

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

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Supermarket Customer Experience Management ATS 269

Inside Retail

JULY 28, 2024

New-generation GenAI technology is unlocking the power of personalisation at scale, creating the cornerstone of a channel-less approach to retail that places the brand experience at the centre, regardless of where it takes place. This channel-less service led to a loyal brand customer in Kontopoulos, and repeat sales.

Payment Services 274

Payment Services Customer Experience Consumer Fashion 274

Retail TouchPoints

OCTOBER 3, 2024

In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages. Consumers who create a baby register this fall are eligible to receive a special welcome gift box.

ATS 238

ATS Shipping Checkout Accounting 238

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Prior to that he was part of the leadership at Litle & Co (acquired by Vantiv).

Payment Services 328

Payment Services Merchant Services Customer Experience Consumer 328

Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center.

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Customer Experience Consumer Shopping Marketing 225

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. Retail TouchPoints (RTP): You began in your post at JCPenney in 2022. Bala: It’s all starting with data cleansing.

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Point of Sale Payment Services Customer Experience Department Stores 268

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Customer Experience 250

Customer Experience Marketing Fulfillment Store Operations 250

Inside Retail

JULY 18, 2024

“This suggests there is still space in the budget for life’s little luxuries, opening up opportunities for savvy retailers,” says Shaun Broughton, MD, Asia Pacific and Japan at Shopify. From increased demand for value to a stronger preference for in-store shopping experiences, retailers have a renewed focus on efficiency and innovation.

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Customer Retention Customer Experience Consumer Shopping 264

Inside Retail

FEBRUARY 29, 2024

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. ” The Party People earned recognition for developing augmented reality mirrors to allow customers to imagine themselves in costumes before they committed to hiring them.

Customer Experience 306

Customer Experience Management Fashion Marketing 306

Retail TouchPoints

OCTOBER 31, 2024

Today’s consumers are increasingly skilled at tuning out marketing. Just look at email, where 79% of consumers ignore or delete marketing emails at least half the time. Wallet notifications offer a new way to reach customers on the device they never leave home without: their smartphone.

Marketing 242

Marketing Customer Experience Consumer Point of Sale 242

Inside Retail

SEPTEMBER 16, 2024

KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.” ” The new KFC Oran Park has created 70 new jobs for the local area. .

Customer Experience 299

Customer Experience Location ATS 299

Retail TouchPoints

SEPTEMBER 27, 2024

Although Amazon has requested rights to sell Aerie merchandise, AEO has intentionally declined so Aerie can foster its own brand identity and customer experience,” the complaint states. While AEO declined to comment, Amazon did not respond at publishing time. Retail TouchPoints reached out to both AEO and Amazon for comment.

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Advertising Customer Experience Finance Apparel 269

Inside Retail

JUNE 12, 2024

The good news is that they’re also seeing customers returning to physical stores. This provides a fantastic opportunity to deliver a great customer experience, which can really set a business apart – provided it’s done right. About the author: Erik Newcomb is director of merchant success Apac at Shopify.

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Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

SEPTEMBER 17, 2024

At Stitch Fix, our mission is to help people discover the styles they will love that fit perfectly so they always look and feel their best,” said Debbie Woloshin, Chief Marketing Officer at Stitch Fix in a statement. “As

Merchant Services 261

Merchant Services Accessories Apparel Shipping 261

Inside Retail

AUGUST 19, 2024

Currently, Evans serves as head of omnichannel retail at Milligram and Telegram Co. Her previous roles included being a multi-state manager at Cue Clothing Co, GM of customer service at EFM Logistics, COO at Junior Adventures Group, and country director for Australasia at Karen Millen.

Wholesale 276

Wholesale Customer Experience Management ATS 276

Inside Retail

JUNE 25, 2024

Campion Group has named former Kmart GM of customer experience Tom Bradley as its new CEO. Prior to Kmart, Bradley served as regional strategy director at Bacardi and as GM of customer insights at Coles. Prior to Kmart, Bradley served as regional strategy director at Bacardi and as GM of customer insights at Coles.

Customer Experience 276

Customer Experience ATS 276

Inside Retail

JULY 31, 2024

Innovative, tech-driven e-commerce strategies can help optimise retail business models, and businesses that engage staff in this pursuit are best placed to improve theenhanced customer experience and simultaneously encourage talent retention. That’s where technology does play an important role,” Kontopoulos said.

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Fast Fashion Customer Experience Fashion Fulfillment 279

Retail TouchPoints

DECEMBER 26, 2024

Shoppers can use technology to their advantage and shop at all three stores in whatever way works best for them. Grocery margins already are quite slim, and every item that customers choose to purchase elsewhere is a missed opportunity. Clunky, inefficient setups can make customers feel like theyre wasting their time.

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Grocer Checkout Customer Experience Promotions 178

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. The collection will launch online and at select Kay stores on Oct. 28, with prices ranging from $199.99 to $2,199.99.

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Jewelry Customer Experience Consumer Planning 248

Retail TouchPoints

JANUARY 1, 2025

The experience doesnt stop at checkoutthats where it begins. PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase.

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Management Returns Fulfillment Shipping 273

Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. While dedicated lines deliver higher reliability, they come at a higher a cost. James Stark is Head of Direct Sales UK – Enterprise, Merchant Services at Worldline.

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Payment Services Merchant Services Telecommunications Accounting 237

Retail TouchPoints

DECEMBER 6, 2024

This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline. We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store.

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Planning Customer Experience Markdowns Kiosk 222

Retail TouchPoints

DECEMBER 31, 2024

Instead of passing those costs along to customers, retailers have the opportunity to cut costs in other areas like return shipping costs, cross-border fees and replenishment costs, while protecting the precious customer experience. Ellie Crawford is the Director of Product Management at Manhattan Associates.

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Returns Payment Services Shipping Fulfillment 263

Inside Retail

JUNE 18, 2024

In an Australian retail environment defined by heightened competition and consumers tightening their wallets, acquiring new customers – and keeping them – is proving a critical challenge for many retailers. Cumpstay sees securing new customers – and keeping them – as the great challenges retailers face right now.

Customer Experience 264

Customer Experience Promotions Returns Point of Sale 264

Retail TouchPoints

JANUARY 10, 2025

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.

Visual Merchandising 213

Visual Merchandising Outdoor Customer Experience Apparel 213

Retail TouchPoints

AUGUST 16, 2024

As the company pointed out in its announcement, much of the pharmacy chain’s turnaround plan is focused on the front-of-store and omnichannel customer experience, where both Koller and Sudhakar will play a large part. Throughout her 20 -year career, Sudhakar has also held leadership roles at Walmart , Gap and Ebay.

Beauty and Health 247

Beauty and Health Customer Experience Planning Management 247

Inside Retail

JUNE 18, 2024

Liquor retailer Dan Murphy’s will roll out the Electronic Shelf Labels (ESLs) at all 273 branded stores by the end of this month. The company considers the technology an important way to elevate the customer experience and drive large-scale efficiencies.

Customer Experience 290

Customer Experience ATS 290

Inside Retail

JULY 24, 2024

Elevating the customer experience, going global and tapping into marketplaces were the common threads connecting the keynotes on day one of Online Retailer, Australia’s largest e-commerce conference and expo in Sydney. Topics at this year’s event include future proofing, optimising functionality and international expansion.

Customer Experience 264

Customer Experience Checkout Marketing Shipping 264