Retail TouchPoints
JANUARY 21, 2025
Experiences are, at their core, emotional for customers. The highs and lows customers experience not only influence their immediate satisfaction but also build long-term loyalty: 82% of highly engaged customers make a purchase based on that loyalty.
Inside Retail
FEBRUARY 20, 2025
Priceline and Decjuba dominated the ranks of Australian retailers in terms of customer experience. The post Australia’s top retailers recognised for customer experience appeared first on Inside Retail Australia.
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Inside Retail
MARCH 25, 2025
However, the legacy footwear retailer has been staging a noteworthy attempt at a comeback with strategic steps, including an updated store of the future design, reimagined customer loyalty program and updated omnichannel operations, largely via the help of AI.
Retail TouchPoints
DECEMBER 3, 2024
Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. is more than 12,000 square feet and employs 60 local associates.
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Business models have been slow to adapt to the shift to digital commerce, leaving brands to struggle to match customer experiences to the changing retail landscape. A composable commerce stack enables brands to take control of their omnichannel journeys, accelerating their ability to innovate customer experiences and commercial models.
Inside Retail
DECEMBER 9, 2024
It begins with their clear and easy-to-understand returns policy, ensuring customers know exactly what to expect, said Osthus. Their approach sets the standard for returns and highlights their commitment to a seamless customer experience. days, on par with other department stores.
Inside Retail
MARCH 12, 2025
Why storytelling matters so much Since the dawn of time, storytelling has been at the heart of human culture. Stories help us make sense of the world, forge connections with others, and give meaning to our experiences. As the writer Joan Didion famously remarked, We tell ourselves stories in order to live.
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Frontend performance is a critical factor in customer experience. In composable systems, data comes from a variety of sources, so how you assemble your architecture directly impacts the performance of the frontend experience.
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Experts from Bloomreach and Orium will teach you how to build seamless journeys with highly personalized interactions—across in-store, email, web, and more—by leveraging data at crucial touchpoints to create a unified customer experience. Watch now!
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Specifically, you’ll discover how composability: Modernizes frontend and backend systems Drives operational efficiencies Enhances customer experiences Can be implemented at any time in any digital strategy Download your guide and explore modern commerce dynamics today.
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Then, explore use cases of AI in various industries and how it can quickly impact sales, conversions, and customer experience. Lastly, get a glimpse at where AI will go next and how you can measure its effectiveness going forward.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Prepare to be inspired as we unravel the secrets to success in a fast-paced retail environment, where a well-crafted data strategy is the key to unlocking sustainable growth 📈 You’ll walk away with insights into the following: Deep dive into analytic techniques and the inherit value of data 🔍 The key to leveraging data and improving (..)
Speaker: Jason Cottrell and Brian Walker
As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail. 📅 June 20, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. 💸 Drive Growth & Efficiency: How a flexible commerce stack enhances operations and customer experience. 📆 April 9, 2025 at 9:30am PT, 12:30pm ET, 5:30pm GMT Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.
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