Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. As data privacy becomes an increasing priority for both retailers and consumers, RFID stands out as a secure option that safeguards shoppers’ data.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience. Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

OCTOBER 24, 2024

TikTok Shop has expanded the refurbished electronics product category to U.S. consumers after a UK launch in September 2023. TikTok users can click the Shop tab to see refurbished products such as tablets, mobile phones and laptops being sold by approved TikTok sellers.

Shopping 259

Shopping Retailing Pricing Consumer Planning 259

Retail TouchPoints

APRIL 3, 2025

Now QVC wants to shed its TV roots and become known instead as a live social shopping company, and its first big move is a new deal with TikTok Shop that will see the OG home shopping network host 24/7 live shopping streams on TikTok that viewers can join via the app any time, day or night.

Shopping 257

Shopping Planning Merchant Services Consumer 257

Retail Focus

DECEMBER 3, 2024

Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. Forget deal or no deal, it’s more like deal or disappointment for consumers, leaving much to be desired in terms of results for retailers.

Consumer 262

Consumer Retailing Pricing Returns Promotions 262

Inside Retail

OCTOBER 23, 2024

Generative AI and machine learning is nothing new to Amazon.The e-commerce giant has been leveraging technology to personalise its customers’ shopping experience for decades now. Here is a look at three areas where Amazon is enhancing its use of machine learning and Generative AI.

Shopping 243

Shopping Consumer ATS 243

Retail TouchPoints

JANUARY 8, 2025

A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. For starters, consumers appetite for digital commerce is skyrocketing. In 2020, global ecommerce sales reached $4.2

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Inside Retail

JANUARY 13, 2025

After years of searching and research, Ross eventually realized just how large of a market there was for consumers like herself and knew she had to take matters into her own hands. It is this deep understanding of how consumers want to be marketed to and the power of storytelling that Ross has achieved success.

ATS 289

ATS Fashion Apparel Consumer 289

Retail TouchPoints

FEBRUARY 6, 2025

Were in the early stages of what you might call the Great Shopping Migration: almost 60% of online customers recently polled confirmed that they were likely to use social media platforms to shop. As mentioned, though, these shops are making improvements in standard-setting with higher-caliber merchants operating on them.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

NOVEMBER 8, 2024

During the Retail Innovation Conference & Expo, executives from ShopSimon (formerly Shop Premium Outlets), Rebag and Sune shared their answers by delving into the technologies and strategies driving their companies’ priorities. We also use AI to do a style quiz and collect information about that consumer.”

Payment Services 298

Payment Services Shopping Jewelry Consumer 298

Retail TouchPoints

DECEMBER 2, 2024

Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. retail sales (excluding automotive) up 3.4%

Merchant Services 279

Merchant Services Jewelry Apparel Beauty and Health 279

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

FEBRUARY 7, 2025

Bankruptcy Court for the District of Delaware earlier this week, according to reporting in Shop Eat Surf and other publications. Closing sales at all 122 store locations have begun, managed by Gordon Brothers. million , according to court documents cited by Shop Eat Surf.

Wholesale 194

Wholesale ATS Outdoor Management 194

Retail TouchPoints

JANUARY 16, 2025

Everyday consumers are brands most powerful influencers today. Even long-established companies can quickly lose market share to new competitors that excel at building these connections and fostering loyalty. Digital experiences have a profound influence on consumer behavior, shaping their preferences, habits and purchasing decisions.

Customer Experience 304

Customer Experience Consumer Shopping Marketing 304

Retail TouchPoints

NOVEMBER 19, 2024

workforce the holiday shopping season can be the most strenuous and stress-filled time of year. As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. I just ask that the consumers be patient with us.

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Retail TouchPoints

NOVEMBER 27, 2024

But consumers are demanding in other ways, too. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. Digital channels are alive with opportunities to dazzle consumers. But where does that leave your marketing strategies for the humble shop floor?

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

MARCH 5, 2025

By tapping into its Shopping Graph, Google s dataset of 45+ billion listings of products for sale across the web, the company is enabling more immersive and contextual shopping experiences. The influence of AI on shopping habits is undeniable, said Lillian Rincon, VP of Consumer Products at Google during the exclusive product briefing.

Shopping 162

Shopping Consumer Apparel Customer Experience 162

Retail TouchPoints

OCTOBER 31, 2024

Earlier this year, Google added compelling new features to Google Wallet to help consumers get more out of their mobile wallet passes. With this update , developers can send wallet notifications, letting consumers receive notifications about any updates to cards or passes stored in their mobile wallet.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Inside Retail

MARCH 24, 2025

The Australia Post eCommerce Report 2025 broke down the shopping habits, preferences and values that will define each generation’s spending into the next year and beyond. Generation Alpha are true digital natives, and as this generation matures, their online shopping habits will likely differ from previous generations, explained Starr.

Consumer 130

Consumer Shipping Returns Target Market 130

Inside Retail

APRIL 3, 2025

Retail is at a tipping point in Australia. Global geopolitics are making Australia look like an attractive market, but retailers are continuing to grapple with huge shifts in consumer behaviour as well as technological change. These evolving consumer expectations are a key driver behind the changes happening in retail.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. In fact, AI was held at a pleasant distance at the annual retail conference, which kicked off Tuesday in Las Vegas. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Retail TouchPoints

JANUARY 17, 2025

Consumers came out to spend this holiday season and clearly underscored the solid growth in the U.S. economy, said Jack Kleinhenz, Chief Economist at the NRF in a statement. Even though consumers are still relatively healthy and there was a notable increase in spending, they remain budget conscious.

Home Furnishings 273

Home Furnishings Sporting Goods Accessories Consumer 273

Inside Retail

MARCH 25, 2025

Ramadan continues to be a crucial shopping period across Southeast Asia, with evolving consumer behaviours and market dynamics shaping the retail landscape. However, Indonesia experienced an 11 per cent decline in online sales, pointing to shifting consumer preferences and the need for brands to refine their Ramadan strategies.

Shopping 130

Shopping Inventory Management Consumer Promotions 130

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. Content is a major driver of repeat engagement Consumers arent just engaging with brands when theyre ready to buy.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

MARCH 27, 2025

One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. At the forefront of this evolution is the sophisticated deployment of AI-powered virtual agents. Lets return to the example of shopping for a product.

Payment Services 147

Payment Services Shopping Returns Customer Experience 147

Retail TouchPoints

MARCH 18, 2025

Instacart has introduced Smart Shop, which leverages generative AI and machine learning to create a more personalized grocery shopping experience. Items like almond flour or cauliflower rice strongly indicate low-carb preferences, while staples like chicken breast, though low in carbs, are less indicative of the consumers intent.

Shopping 147

Shopping Consumer Planning ATS 147

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

JANUARY 23, 2025

Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores. We have seen Shein and Temu capture market share as consumers choose to shop online to save time, money and avoid frustration, Weinswig added.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail Focus

JANUARY 8, 2025

New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives. This isnt just a reaction to economic pressures; its a sign of more thoughtful spending.

Consumer 148

Consumer Home Furnishings Drop-Shipping Beauty and Health 148

Retail TouchPoints

FEBRUARY 13, 2025

Traditionally, consumers bought them to get the benefit of wearing a near-enough copy of a luxury item they desired without having to sell a kidney to pay for it. Many shoppers, particularly younger consumers, see buying dupes as markers of frugal cool, and revel in their ability to find a bargain that has the look and feel of the real thing.

Fast Fashion 285

Fast Fashion Consumer Fashion Shopping 285

Retail TouchPoints

NOVEMBER 29, 2024

and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. Cultivating KOCs (key opinion consumers, a.k.a. For the last half decade, U.S.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods. Regular carts, albeit green, are available outside.)

Checkout 284

Checkout Grocer Kiosk Promotions 284

Inside Retail

NOVEMBER 19, 2024

year-on-year, inflation continues to be higher at 2.8 At a sub-category level, there are even bigger movers, which present opportunities for some retailers and heightened competition for others. At a sub-category level, there are even bigger movers, which present opportunities for some retailers and heightened competition for others.

Consumer 147

Consumer Apparel Department Stores Boutique 147

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. stores to cross every item off their lists.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Inside Retail

FEBRUARY 20, 2025

We currently live in an era marked by economic uncertainty, environmental consciousness, and a desire for uniqueness, Australians are increasingly embracing second-hand shopping. The hunt for the thrill of it One of the driving appeals of second-hand shopping lies in the exhilaration of the search, the dopamine release gained in the hunt.

Shopping 130

Shopping Thrift Store Fashion Fulfillment 130