Inside Retail

MARCH 24, 2025

Personalisation is already an important factor in cultivating customer loyalty among Gen Z and millennial consumers, and they will be even more critical of Gen Alphas as their influence grows. AI technologies will be key to allowing online retailers to personalise content at scale, helping to drive shopper loyalty, he added.

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Retail TouchPoints

APRIL 1, 2025

The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers. You can also keep supporting Goodwill by shopping at your local Goodwill store. All outstanding orders from GoodwillFinds will still be fulfilled, according to the website.

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Thrift Store Shipping Fulfillment Consumer 267

Retail TouchPoints

OCTOBER 31, 2024

Secondhand wedding, bridesmaid and special occasion dresses, along with accessories, will be available through a curated, dedicated online storefront at 40% to 50% savings. Arrive Recommerce will be responsible for receiving and inspecting inventory, assigning value and shipping items directly to customers.

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Inside Retail

SEPTEMBER 1, 2024

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

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Shipping Drop-Shipping Fulfillment Checkout 278

Retail TouchPoints

DECEMBER 9, 2024

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020.

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Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

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Shipping Fulfillment Checkout Fashion 306

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. A second store at another Westgate property is slated to follow later in 2025. Shaw: Its going to be very similar to what were doing on ships.

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Shipping Boutique Jewelry Apparel 278

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

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Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Consumers want to be part of an in-store experience that allows them a personalized, agile and enjoyable shopping experience in store.

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Retail TouchPoints

JANUARY 24, 2025

consumers returned $890 billion in merchandise in 2024, equaling 16.9% For more insights on how to prevent at least some returns from occurring in the first place, as well as strategies for mitigating the negative impact of the returns that do happen, check out the full report, Rethinking Returns: How to Tackle the Inevitable.

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Retail TouchPoints

JANUARY 22, 2025

Furthermore, in logistics, the reduced volume and multiple sizing can allow for more precise ordering and transport volume, leading to reduced shipping, overhead and storage costs. Consumer benefits. Adoption there is growing at an annual rate of 11%, with Europe not far behind at 7.9%. The global CAGR of 11.3%

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Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. The experience doesnt stop at checkoutthats where it begins. Loyalty is both real and fleeting.

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Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. The majority of products offered are priced at $10 or less, with some as low as $1. It will be available to U.S.

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Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

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Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

JANUARY 9, 2025

[Editors note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to take a look at the issues we plan to watch and cover onRetail TouchPoints.

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Social Commerce Consumer Promotions Shipping 289

Inside Retail

FEBRUARY 11, 2024

With shipping rates climbing, retailers today are far less likely to be offering free delivery with purchases to encourage purchases – but they can still attract customers by offering delivery options to suit their budgets. And if they’re paying less for shipping, they are even happier,” says McGrouther. “We

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Retail TouchPoints

NOVEMBER 21, 2024

For example, let’s look at NBC’s Sunday Night Football, the top-ranked show in primetime for 13 years straight. However, what retailers must do now is respond as quickly as possible to shifts in consumer and competitor behavior. For example, the dockworker strike ended quickly, but still caused shipping backlogs.

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Advertising Finance Shipping Planning 274

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. But the new registry program isn’t just limited to Babies ‘R’ Us inventory.

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Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

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Planning Consumer Shipping Shopping 338

Retail TouchPoints

JUNE 18, 2024

It can be a bit jarring to start worrying about the holidays just as summer is powering up, and yet that’s exactly what many retailers are doing, particularly as the socio-economic environment continues to throw curveballs at commerce. billion commerce-focused consumer interactions as well supplemental consumer research.

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Consumer Shopping Shipping Marketing 290

Inside Retail

MARCH 17, 2025

Consumers today are more conscious than ever, looking beyond just products and prices they want to support brands that align with their values, said Mareile Osthus, Humiis co-founder and CEO. Theyd love to see eco-friendly shipping options at checkout or the opportunity to opt in for a donation, said Osthus.

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Drop-Shipping Shipping Checkout Consumer 179

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there. Vendor communication.

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Payment Services Returns Accounting Shipping 236

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Consumer ATS Location Apparel 264

Retail TouchPoints

MARCH 14, 2024

And despite having trouble selling tenants on the idea of a multi-story mall, which was considered a crazy idea at the time, the company moved forward with its planned addition of a second level in the 1970s. The result has been the creation of new enclaves of wealthy consumers in cities across the U.S.,

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Retail TouchPoints

FEBRUARY 6, 2025

Whats more, Deloitte data shows that consumers using social media were four times more likely to add more to their baskets or make purchases of a higher value than they would when shopping off-channel. Adding an entire shopping ecosystem on top of social platforms only increases the amount of collected consumer data.

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Merchant Services Payment Services Social Commerce Shopping 179

Inside Retail

JANUARY 6, 2025

Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Critical to its success has been driving the uptake of Amazon Prime membership, which stands at more than 19 million subscribers a month in 2024, driving frequency and stickiness of shoppers.

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock. This helps you provide transparency on shipping windows based on inventory supply.

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Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

FEBRUARY 17, 2025

Whether shipping directly to customers’ homes, enabling curbside pickup or restocking store shelves, consistently improving speed, accuracy and adaptability is crucial for meeting shopper expectations and maintaining market share. The worker simply confirms each action verbally, keeping their hands and eyes free to pick the item.

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Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 299

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Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

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Consumer Shopping Shipping Returns 264

Retail TouchPoints

OCTOBER 21, 2024

As an example, Hyman pointed to the beauty industry, which she said has been fully disrupted, with upstarts like Glossier transforming the way they engage with consumers and develop products, Hyman explained. Consumers are finding inspiration everywhere, and they’re more eclectic in their fashion choices. ” Hyman added.

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Consumer Fashion Department Stores Marketing 264

Retail Focus

FEBRUARY 1, 2025

The partnership has also fuelled significant advancements in Dr Squatchs direct-to-consumer (DTC) operations, including quicker click-to-delivery, improved customer retention and hands-off fulfilment. It has also helped us improve service and reduce shipping costs exponentially in specific key areas.

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Inside Retail

NOVEMBER 11, 2024

Moreover, the company delivers orders within the three-business-day window and keeps customers informed at every stage, from dispatch to delivery notifications and even follow-up emails post-delivery. “Consumers hate unpleasant surprises. faster than the average for the beauty segment and about 0.2

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Checkout Department Stores Returns Shipping 264

Retail TouchPoints

OCTOBER 12, 2023

The pharmacy chain’s comically long trail of coupons has practically reached icon status (if being a clue in the New York Times crossword puzzle is any indication; take a look at 60 Down from earlier this year). All CarePass members are also ExtraCare members, so [the two] are very much tied at the hip.” The CVS Rewards Tracker.

Consumer 288

Consumer Beauty and Health Shipping ATS 288

Retail TouchPoints

DECEMBER 27, 2024

My Gen Z colleagues at work have a completely different mindset than my kids (also Gen Z), who are still in school. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. Gen Z often buys multiple items, tries them on at home and returns what doesnt fit.

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Returns Promotions Shopping Shipping 278

Retail TouchPoints

MARCH 17, 2025

Demand is typically the most important piece of input that goes into the operations of a company, said Rupal Deshmukh, a Partner in the Strategic Operations practice at Kearney in an interview with Retail TouchPoints. They dont listen to consumers or market signals; we find over and over again that they dont do this right.

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