Retail TouchPoints

JANUARY 2, 2025

At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% This spending growth demonstrates the adaptability of both consumers and retailers and the overall strength of the economy. increase in online shopping.

Consumer 218

Consumer Returns Jewelry Promotions 218

Retail Focus

DECEMBER 3, 2024

Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. Forget deal or no deal, it’s more like deal or disappointment for consumers, leaving much to be desired in terms of results for retailers.

Consumer 261

Consumer Retailing Pricing Returns Promotions 261

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont. We found that consumers who used BNPL spent an average of 6.42 Why might they be spending more?

Merchant Services 264

Merchant Services Payment Services Consumer Checkout 264

Inside Retail

SEPTEMBER 24, 2024

Paul Faulkner, senior VP and MD at Mattel Asia Pacific, spoke with Inside Retail about the company’s vision to conquer the burgeoning market. Paul Faulkner: At Mattel, we want to be a growth partner in the region. PF: At Mattel, we have a deep-rooted legacy in Asia Pacific, and we view our consumers as dedicated fans.

Consumer 277

Consumer Planning Promotions Marketing 277

Inside Retail

NOVEMBER 21, 2023

Consumers may be paying more for synthetic or lab-made diamonds that are less valuable than they seem, according to the latest research from Rapaport. As synthetic diamond prices continue to fluctuate, some retailers are pricing them at a premium while others sell them at a much lower price.

Consumer 258

Consumer Promotions Marketing ATS 258

Inside Retail

NOVEMBER 15, 2023

The rollout follows extensive trials at several stores in Queensland, NSW, SA and WA, where the signage received a positive customer response. Steve Higginson, GM for operations, Coles, said the initiative reflects the company’s ongoing efforts to assist customers in purchasing and consuming alcohol responsibly.

Promotions 246

Promotions Management Consumer Marketing 246

Inside Retail

OCTOBER 18, 2024

“Our company started with a dream and I think we would say that we’re still a dreaming and innovation company at heart,” Rebecca Cai, general manager for APAC at On, told Inside Retail. “I I think it goes back to the vision that we have at On: We want to build the most premium global sportswear brand,” she added.

ATS 246

ATS Consumer Marketing Promotions 246

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 283

Consumer Merchant Services Sporting Goods Promotions 283

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 288

Consumer Returns Checkout Shopping 288

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. Consumers who create a baby register this fall are eligible to receive a special welcome gift box.

ATS 238

ATS Shipping Checkout Accounting 238

Inside Retail

SEPTEMBER 12, 2023

Recent research has revealed that luxury Australia retailers aren’t doing enough to capture the attention of, and drive consumer spending by, migrants of Asian background and heritage. In order to do so effectively, she stressed the importance of understanding the various factors and intricacies that inform their consumer behaviour.

Consumer 263

Consumer Department Stores Promotions Marketing 263

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business.

Planning 311

Planning Consumer Shipping Shopping 311

Inside Retail

JUNE 3, 2024

It’s no secret that consumers are still spending big on their pets even in a cost of living crisis – and the launch of luxury pet accessories brand Mon Petit Amour Manolo, which sells collars starting at $550, is proof of this. billion in 2023. billion in 2023.

Accessories 279

Accessories ATS Specialty Store Accounting 279

Retail TouchPoints

MAY 16, 2024

Patients waiting for organ transplants now can prepare for surgery at home, something that used to require a two- to three-week hospital stay. Personalization is the cornerstone for providing excellent consumer experiences in healthcare (and many other forms of retail). Smart data analytics yields this understanding at scale.

Payment Services 207

Payment Services Promotions Consumer Finance 207

Inside Retail

JUNE 13, 2024

Welcome to the world of grocery retailing in Mainland China, where technology has changed the way consumers of all ages shop for goods and pay for them, a key feature of the third and final day of NRF Apac, in Singapore this week. Day 2 at NRF Asia: It’s all about customer experience. It’s not only about the transactions.

ATS 260

ATS Supermarket Checkout Promotions 260

Retail Focus

JANUARY 8, 2025

Fewer orders, bigger baskets Although total orders were down by 15% compared to 2023, the higher AOV demonstrated consumers willingness to spend more strategically and free shipping thresholds, loyalty programmes, and bundle offers encouraged shoppers to increase basket sizes.

Consumer 147

Consumer Home Furnishings Drop-Shipping Beauty and Health 147

Retail Focus

NOVEMBER 26, 2024

The influencer marketing industry was priced at £21 billion in 2024 and is projected to rise to £25 billion pounds by the close of 2024. Consumers commonly invest in the product recommendations of their chosen influencer; others are turned away by what they deem inauthentic content. When every post is an ad, consumer trust takes a hit.

Promotions 246

Promotions Consumer Advertising Marketing 246

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. Price-sensitive products suffered a drop in demand as consumers struggled to shoulder the rising cost of tariff-stricken goods.

Apparel 240

Apparel Consumer Payment Services Promotions 240

Retail TouchPoints

JANUARY 6, 2023

consumers reported that they experienced a worsening economic situation over the past year, and members of this group said it would take time for their concerns to subside even as economic stressors abate, according to Deloitte’s Global State of the Consumer Tracker. Promotions can be Effective in this ‘Deal-Seeking’ Environment.

Payment Services 315

Payment Services Promotions Consumer Inventory Management 315

Retail TouchPoints

MAY 3, 2024

Well-being and beauty are intrinsically connected and fundamental to who we are as a company,” said Jodi Caro, General Counsel, Chief Risk and Compliance Officer at Ulta Beauty in a statement. More than 91% of our associates and the majority of our guests are women; we’re also seeing teens engaging with beauty early on.

Beauty and Health 237

Beauty and Health Promotions Planning Customer Experience 237

Inside Retail

NOVEMBER 7, 2023

The not-for-profit is also responsible for providing grocery options which are in line with the needs and demands of the consumers it services. For instance, we could have a banana that’s been on the water for three weeks, and you have to get it to the location at a point where it’s ripe and ready-to-eat.

Kiosk 277

Kiosk ATS Supermarket Location 277

Retail TouchPoints

DECEMBER 26, 2023

As in previous years, ecommerce grew at a faster pace than brick-and-mortar retail, but the latter still accounts for the majority of all sales. Spending at restaurants saw a significant jump, increasing 7.8% In September 2023 , Mastercard had forecast a 3.7% increase for this period. Online sales grew 6.3% , outpacing the 2.2%

Jewelry 286

Jewelry Payment Services Apparel Promotions 286

Retail TouchPoints

JUNE 17, 2024

Today, marketing programs are more comprehensive and measurable than ever, inclusive of apps, social media accounts, finely tuned promotions, influencer collabs, gift cards and more. In general terms, it is a digital promotion that is activated by using a specific payment card, website or app to make the purchase.

Merchant Services 237

Merchant Services Promotions Consumer Marketing 237

Inside Retail

APRIL 10, 2024

Cost-of-living has gone from crunch to crisis and with this new economic reality has come new consumer behaviours. By identifying new trends in how consumers are making purchase decisions around promotional discounts and impulse purchases, retailers can meet the consumer where their budget is and potentially bend it.

Promotions 246

Promotions Consumer Checkout Shopping 246

Inside Retail

NOVEMBER 18, 2024

The ACCC’s lawsuit against Coles and Woolworths for allegedly misleading consumers about the price of essential products has now been spun into a class action lawsuit by the Gerard Malouf and Partners law firm. The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”

Supermarket 246

Supermarket Promotions Consumer Accounting 246

Inside Retail

OCTOBER 17, 2024

According to the Australian Securities and Investments Commission (Asic), many consumers may have been unaware of the financial arrangements they entered when buying products at Harvey Norman stores. Customers were required to take out a credit card, such as the Latitude Go Mastercard, to purchase goods.

Finance 306

Finance Payment Services Advertising Accounting 306

Retail TouchPoints

JUNE 9, 2022

billion by the end of 2022 , in large part because influencers can provide direct connections to consumers and allow brands to deliver messaging in an authentic and relevant way. Retail TouchPoints (RTP): How can marketing and, specifically, social media help brands better manage consumer demand?

Consumer 350

Consumer Marketing Promotions Management 350

Inside Retail

SEPTEMBER 30, 2024

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. The integration of technology into subscription services has also been a growth driver.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Retail TouchPoints

AUGUST 19, 2024

This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates. Even worse, these promotions often fail to clear the desired inventory at all.

Consumer 284

Consumer Markdowns Promotions Advertising 284

Retail TouchPoints

NOVEMBER 27, 2024

But consumers are demanding in other ways, too. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. Digital channels are alive with opportunities to dazzle consumers. But where does that leave your marketing strategies for the humble shop floor?

Consumer 229

Consumer Marketing Promotions Customer Experience 229

Retail TouchPoints

NOVEMBER 7, 2024

In fact, 54% of marketers planned to activate their 2024 holiday campaigns in Q3. But consumers have spoken, and 89% think pre-October is “too early” for brands to launch their Christmas marketing campaigns, according to new data from brand tracking company Tracksuit. RTP: Consumers are especially mindful of value this year.

Marketing 243

Marketing Promotions Consumer Advertising 243

Retail TouchPoints

JANUARY 9, 2025

[Editors note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to take a look at the issues we plan to watch and cover onRetail TouchPoints.

Social Commerce 249

Social Commerce Promotions Consumer Shipping 249

Inside Retail

SEPTEMBER 25, 2023

The Australian Consumer and Retail Studies (ACRS) unit at Monash University surveyed 1001 shoppers across Australia last June, asking them questions about the cost of living and consumer deviance. The majority believe that shoplifting is not justifiable at all.

Checkout 312

Checkout Finance Supermarket Consumer 312

Retail TouchPoints

JANUARY 9, 2025

The stores centerpiece is its Dome Tent, where shoppers can lay down and look up at AI-generated content that will take them through a 30 -minute visual journey, featuring natural soundscapes and visuals to take the viewer from day to night.

Outdoor 237

Outdoor Fulfillment Consumer Location 237

Inside Retail

JANUARY 29, 2024

Australian retail sales increased minimally last December as more consumers opted to purchase on Black Friday in the prior month, reflecting cost of living pressures. “Department stores fared particularly well, capitalising on the Boxing Day sales and the final few weeks before Christmas with a range of promotional events.”

Department Stores 290

Department Stores Accessories Promotions Consumer 290

Retail TouchPoints

MAY 2, 2024

A recent Coresight Research consumer survey revealed that nearly three in five ( 56.9% ) of surveyed consumers are members of at least one loyalty program, and more than half spend more with retailers once they join their loyalty program — a net 39.5% As a whole, loyalty programs are quite popular. higher spend overall.

Payment Services 252

Payment Services Consumer Promotions Customer Experience 252

Inside Retail

APRIL 24, 2024

Coco Republic will collaborate with online lifestyle retailer Revolve to produce a collection of decorative items, to expand its audience to millennial and Gen Z consumers in the US. Coco Republic made their debut at the Revolve Festival 2024 in Palm Springs, California, as the official furniture partner displaying its outdoor range.

Accessories 266

Accessories Outdoor Promotions Consumer 266