Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

APRIL 14, 2025

Earth Day provides the perfect moment for many brands to tout their efforts in this arena, and this year is no exception, particularly as the current socioeconomic climate makes resale even more attractive to consumers than it already has been. and dropping them off in designated RE.Uniqlo bins.

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. This is causing many Americans to stress this holiday season.”.

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Retail TouchPoints

MARCH 14, 2024

And despite having trouble selling tenants on the idea of a multi-story mall, which was considered a crazy idea at the time, the company moved forward with its planned addition of a second level in the 1970s. The result has been the creation of new enclaves of wealthy consumers in cities across the U.S.,

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Inside Retail

JANUARY 16, 2025

The traditional returns process often involves finding packaging, printing labels and finding a suitable time to drop off the return a time-consuming and inconvenient process for consumers. Box-free, label-free returns eliminate these pain points entirely. This is the evolution of returns management.

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Retail TouchPoints

NOVEMBER 1, 2022

Saks has partnered with TerraCycle to launch the Saks Beauty Recycling program, which will let shoppers send in empty beauty containers through Saks.com or drop them at select Saks Fifth Avenue stores across the U.S. to give them a second life. The waste will be sorted by composition, (e.g.

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Inside Retail

SEPTEMBER 1, 2024

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

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Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

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Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

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Retail TouchPoints

APRIL 3, 2025

As we all now know, Norman was at the cusp of a whole new category of retail, one now dominated by companies such as Dollar Tree and TJ Maxx. Taking the Mantle in the Midst of an Industry Inflection Point But Bradley Nardick has taken the reins at a moment when the off-price segment is experiencing unprecedented challenges.

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Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

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Retail TouchPoints

AUGUST 11, 2022

consumers through a new partnership with ThredUP , and a six-month rental pilot in the UK with platform Rotaro. This partnership is our latest step on our journey to becoming a fully circular brand,” said Esther Verburg, EVP of Sustainable Business and Innovation at Tommy Hilfiger Global and PVH Europe in a statement. In the U.S.,

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Retail TouchPoints

MARCH 20, 2025

Some products will be available for nationwide shipping where legally permitted. When asked if the team was worried that dropping Arrangements from its name might cause confusion, Farid Silber said, We do worry; in fact, it happens quite a bit in our stores, especially in the states where cannabis is legal.

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Retail TouchPoints

NOVEMBER 10, 2022

Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . Emeline Berlind.

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Retail TouchPoints

FEBRUARY 10, 2022

Since consumers must schedule appointments for the test kits, retailers have control over the number of tests that can be picked up and dropped off each day, and the volume of testing can change over time. Thanks to HHS, the retailer can be compensated for each completed test that is distributed at their retail stores.”

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Retail TouchPoints

APRIL 17, 2025

It is a chance to connect with two customers at once the child and the parent; the gift buyer and the recipient. Look at who shopped with you around last Mothers Day and what they bought, then send them a timely reminder. Jewelry, in particular, sees a surge, but consumers have options. Mothers Day is a retail dream.

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Retail TouchPoints

JUNE 24, 2022

Online fast fashion retailer SHEIN is hosting the latest in its traveling series of pop-up events at San Francisco’s Embarcadero Center from June 24 to 26, 2022. Consumers are still shopping SHEIN in droves, however, as evidenced by the sold-out San Francisco event.

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Retail TouchPoints

SEPTEMBER 2, 2022

The site offers items across categories including apparel, jewelry, pet supplies and home and garden, many at bargain prices. Temu’s site shows average shipping times to most of the U.S. Multiple women’s dresses are priced below $20 (some below $10 ) and only a few are above $50.

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Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

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Inside Retail

SEPTEMBER 27, 2022

Consumers can now drop off damaged or outdated toys of any brand at any of the 40 Toyworld locations nationwide – or ship them directly to TerraCycle. Jean Bailliard, GM at TerraCycle Australia, said he hopes the initiative will change people’s attitudes toward toy waste, which will benefit the environment.

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Retail TouchPoints

OCTOBER 3, 2023

It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. It was no longer enough to route orders to a handful of DCs and drop ship vendors.

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Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Over the past seven years, there has been a 71% increase in online searches for sustainable goods.

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Retail TouchPoints

JANUARY 14, 2022

Notably, the highest spending levels came at the beginning and end of the season. In the final weeks leading up to Christmas and post-Christmas, we saw digital sales spike again,” said Rob Garf, VP and GM of Retail at Salesforce in an interview with Retail TouchPoints. “ trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

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Retail TouchPoints

AUGUST 27, 2024

BTS purchases certainly are starting earlier: according to the National Retail Federation (NRF) survey conducted by Prosper Insights & Analytics, more than half ( 55% ) of consumers already had started buying school items in July. If [consumers] see [a BTS item] as more of a ‘want’ than a ‘need,’ that would put more pressure on retailers.”

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Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns. Retailers across the U.S.

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Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. It changed consumer behavior and resulted in new buying habits.” 11 through Dec.

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Retail TouchPoints

SEPTEMBER 22, 2021

Jewelry and accessories retailer Claire’s is tapping into “drop” culture with its newest offering, a subscription box service called cDrop. Aimed at “fostering self-expression” among its core Gen Z demographic, each box retails for $30 and is shipped quarterly, with no ongoing commitment for customers.

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Retail TouchPoints

DECEMBER 8, 2023

This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. How do these brands turn around these drops so quickly? The key to consumers’ hearts lies in the merch partner you choose. Additionally, a proven track record of successful products (especially with a quick-turn drop) is essential.

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Retail TouchPoints

MARCH 30, 2021

The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience. As a digital direct-to-consumer brand we are uniquely positioned to deliver a compelling marketplace model, and we are looking forward to onboarding new sellers as we expand.”.

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Retail TouchPoints

AUGUST 12, 2024

The direct-to-consumer (DTC) brand landscape continues to evolve, with the gap between winners and losers widening. million, while gross margin landed at 56% compared to 54.6% Warby Parker Sees Ecommerce Growth Again For its second quarter of 2024, which ended on June 30, Warby Parker’s net revenue increased 13.3% the year prior.

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages. 91% of consumers expect to be able to view actual real-time updates on their deliveries. Consumers Want Options.

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Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. Before joining Under Armour, he spent more than 20 years in various roles at Marriott. When Dausch leaves the company on Aug.

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Retail TouchPoints

SEPTEMBER 30, 2021

Beginning in October, online shoppers of Happy Returns’ merchant partners — including retailers such as Levi’s , Steve Madden , Dressbarn and Olive —can return products in person at Staples retail locations for an immediate refund or exchange, without a box or label. More than 10% of all purchases are returned, according to the same study.

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Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. consumers and retain repeat customers. consumers coming back for more.

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Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Retail TouchPoints

NOVEMBER 9, 2021

With so much at stake, retailers must get fulfillment right or risk being left behind. A strong store-based fulfillment program requires a “single source of inventory truth, which is very challenging,” said Marie Driscoll, Managing Director, Luxury & Fashion at Coresight Research in an interview with Retail TouchPoints.

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